I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
30 Jubilee Market Hall, WC2E 8BE, London, United Kingdom
- 020 7240 9921
- enquiries@coventgardenfx.com
- www.coventgardenfx.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time using this company, amazing!
Second time using this company, and yet again, they are amazing. Great help, amazing communication, and most of all, great denomination as requested!
Just as it said
Ordered holiday money from Covent Garden FX for delivery today.It has arrived just as ordered.Will certainly use them again .
Excellent service as usual
Excellent service as usual. A service I can always rely on. Easy and professional from start to finish. Many thanks!
Easy to use and extremely fast
Was the best USD currency on the day, I Order before 12 and it arrived at my door next day at 1200.
Easy and straight forward and helpful on the phone and kept me updated with information and tracking numbers.
Will use from now on.
Great service.
Hassle free Currency Exchange
Found this company efficient, helpful, polite and reliable. I’d initially made an error in my online order and sent an email then decided to telephone. The individual I spoke to was reassuring and said that he would ensure no monies were taken from my account and then advised that should I want to order currency from the Company, it would reach me in plenty of time. There was no “sales pressure” when speaking to the individual whatsoever. I decided to order currency the following day and it was delivered within 24 hours. I’d have no hesitation recommending Covent Garden FX.
Great service - sorted my cock-up out.
First of all their exchange rate was the best.
But I managed to put the wrong date for 'deliver by' for our currency and only realized 3 days before we were due to fly.
I rang them up and they answered straight away, understood the issue, changed the delivery date to 48 hours from the time of the phone call (which was 12 hours before we were due to leave home for the airport).
The next day they rang to give an update and confirm the time when we would be able to track the delivery from.
They also apologized profusely to say that their agent had sent $5 less than they (and we) requested, and sent the GBP equivalent with the currency.
Brilliant service. Cannot thank them enough for reacting quickly to the issue I created.
Will definately use again.
Excellent service and next day money in my account.
Absolutely outstanding service was unsure at first as I had never sent buy back money before but what a fantastic experience. Sam Newbury was so helpful I would highly recommend and will use again and with excellent rates.
Absolutely outstanding service was…
Absolutely outstanding service was unsure at first as never had money delivered but what a fantastic experience. Sam Newbury was so helpful I cannot thank him enough really went above and beyond would highly recommend and will use again
I have been impressed with the Covent…
I have been impressed with the Covent Garden foreign exchange service. Juliana has been so pleasant and helpful with my Canadian dollar request. Her assurance was genuine that it would be be delivered on time.
First time I have ordered my holiday…
First time I have ordered my holiday money to be delivered by post. Covent Garden FX offered the best rate available. I made a mistake when ordering and requested delivery a week too late. I emailed them (on a Sunday) and they replied to say they would amend the date for me. Brilliant service and the one I will use and recommend from now on.
Brilliant customer service and great…
Brilliant customer service and great rates. will definitely be using them again..first time ordering online for delivery so was a little nervous but was great. There was an issue with Royal Mail but they called me let me know what was happening and currency arrived on time..
Excellent Service From Start To Finish !!!
It's the first time I've ordered currency on-line so was a little concerned about ordering 'cash' through the post! However, it couldn't have been any easier! Covent Garden FX offered the best rate I could find, kept me informed by e-mail at each step, and the currency arrived on the specified date without any issues (in fact it arrived by 9:15 in the morning so I didn't have to wait in for the Postman!) A good mix of notes and I am happy to recommend without hesitation.
Great company
Great company, used them for the first time, no hassle and money arrived next day by special delivery as promised. Will definitely use them from now on.
great rates and amazing service
great rates and amazing service. thank you for going over and above with assisting me with my exchange! Best exchange service hands down
Reliable, efficient and spot on
I have used Covent Garden FX a few times now and they've never let me down. Their communication is spot on and the staff are always polite. Good to do business with them, recommended always.
Excellent service
Excellent service! Competitive exchange rate, quick response to my enquiry and my currency was ordered Sun, delivered Tues. Highly recommend
THE BEST EXCHANGE UNIT ON THE NET
Recently needed a large amount of Euros to take with me to another country, found Covent Garden FX on line
A little bit concerned that you have to send your credit before you receive your funds by special delivery but i spoke to Mark a few times and he was brilliant, yes i did receive the best rate and on time without issue
Thank you very much Mark and the team @ CGFX
Would use again and recommend highly to friends and family
Covent Garden FX
I have used Covent Garden FX at least half a dozen times now, great service, very helpful staff and best rates. Thank you.
What a fantastic family run business
What a fantastic family run business. Thanks for going above and beyond. The best rates in town!
Won’t be going anywhere else from now on.
Maria😎
Simply The Best
Thanks again to you guys, absolute top service. fast efficient, and extremely competitive. 'Result'
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








