Covent Garden FX Reviews 

715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the staff's professionalism and helpfulness. Many people appreciate the competitive exchange rates, often finding them superior to other providers. The delivery service is frequently highlighted for its speed, reliability, and clear communication, often arriving as promised. Reviewers consistently find the overall process easy to use, from ordering online to receiving updates. Many customers highlight the excellent customer service, with specific individuals often mentioned for their helpful and professional approach.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and easy ordering, with... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and great... See more

Customer service

Reviewers consistently express satisfaction with the customer service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

715 reviews

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4.9

All reviews

(715)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just as it said

Ordered holiday money from Covent Garden FX for delivery today.It has arrived just as ordered.Will certainly use them again .

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use and extremely fast

Was the best USD currency on the day, I Order before 12 and it arrived at my door next day at 1200.
Easy and straight forward and helpful on the phone and kept me updated with information and tracking numbers.
Will use from now on.
Great service.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Hassle free Currency Exchange

Found this company efficient, helpful, polite and reliable. I’d initially made an error in my online order and sent an email then decided to telephone. The individual I spoke to was reassuring and said that he would ensure no monies were taken from my account and then advised that should I want to order currency from the Company, it would reach me in plenty of time. There was no “sales pressure” when speaking to the individual whatsoever. I decided to order currency the following day and it was delivered within 24 hours. I’d have no hesitation recommending Covent Garden FX.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service - sorted my cock-up out.

First of all their exchange rate was the best.
But I managed to put the wrong date for 'deliver by' for our currency and only realized 3 days before we were due to fly.
I rang them up and they answered straight away, understood the issue, changed the delivery date to 48 hours from the time of the phone call (which was 12 hours before we were due to leave home for the airport).
The next day they rang to give an update and confirm the time when we would be able to track the delivery from.
They also apologized profusely to say that their agent had sent $5 less than they (and we) requested, and sent the GBP equivalent with the currency.

Brilliant service. Cannot thank them enough for reacting quickly to the issue I created.
Will definately use again.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service was…

Absolutely outstanding service was unsure at first as never had money delivered but what a fantastic experience. Sam Newbury was so helpful I cannot thank him enough really went above and beyond would highly recommend and will use again

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

I have been impressed with the Covent…

I have been impressed with the Covent Garden foreign exchange service. Juliana has been so pleasant and helpful with my Canadian dollar request. Her assurance was genuine that it would be be delivered on time.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

First time I have ordered my holiday…

First time I have ordered my holiday money to be delivered by post. Covent Garden FX offered the best rate available. I made a mistake when ordering and requested delivery a week too late. I emailed them (on a Sunday) and they replied to say they would amend the date for me. Brilliant service and the one I will use and recommend from now on.

August 19, 2022
Rated 5 out of 5 stars

Brilliant customer service and great…

Brilliant customer service and great rates. will definitely be using them again..first time ordering online for delivery so was a little nervous but was great. There was an issue with Royal Mail but they called me let me know what was happening and currency arrived on time..

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service From Start To Finish !!!

It's the first time I've ordered currency on-line so was a little concerned about ordering 'cash' through the post! However, it couldn't have been any easier! Covent Garden FX offered the best rate I could find, kept me informed by e-mail at each step, and the currency arrived on the specified date without any issues (in fact it arrived by 9:15 in the morning so I didn't have to wait in for the Postman!) A good mix of notes and I am happy to recommend without hesitation.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, used them for the first time, no hassle and money arrived next day by special delivery as promised. Will definitely use them from now on.

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable, efficient and spot on

I have used Covent Garden FX a few times now and they've never let me down. Their communication is spot on and the staff are always polite. Good to do business with them, recommended always.

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Competitive exchange rate, quick response to my enquiry and my currency was ordered Sun, delivered Tues. Highly recommend

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

THE BEST EXCHANGE UNIT ON THE NET

Recently needed a large amount of Euros to take with me to another country, found Covent Garden FX on line
A little bit concerned that you have to send your credit before you receive your funds by special delivery but i spoke to Mark a few times and he was brilliant, yes i did receive the best rate and on time without issue
Thank you very much Mark and the team @ CGFX
Would use again and recommend highly to friends and family

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Covent Garden FX

I have used Covent Garden FX at least half a dozen times now, great service, very helpful staff and best rates. Thank you.

June 22, 2022
Unprompted review

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