Covent Garden FX Reviews 

715
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the staff's professionalism and helpfulness. Many people appreciate the competitive exchange rates, often finding them superior to other providers. The delivery service is frequently highlighted for its speed, reliability, and clear communication, often arriving as promised. Reviewers consistently find the overall process easy to use, from ordering online to receiving updates. Many customers highlight the excellent customer service, with specific individuals often mentioned for their helpful and professional approach.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and easy ordering, with... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and great... See more

Customer service

Reviewers consistently express satisfaction with the customer service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(715)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very friendly, i didnt realise you got a better deal by pre odering, but lady very helpful and still gave me an amazing exchange rate, and beat all the other places i looked at online.

May 15, 2022
Unprompted review
Rated 2 out of 5 stars

I have used CG Exchange many times but…

I have used CG Exchange many times but recently disappointed to be told the in person day rate is significantly less than online quoted surely the rate is fixed for that day. Next time will save by buying locally.

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Thank you for making my first currency purchase simple and easy. The rates are competitive and the process was quick and easy, Money arrived quite quick too. Highly recommend and will use again in the future.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service every time

This is an efficient and trustworthy family-owned Bureau De Change which always offer extremely competitive currency exchange rates and service.
Highly recommended!
Many thanks

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

I came across Covent Garden FX after…

I came across Covent Garden FX after logging on to my bank website to check the possibility of obtaining some US dollars. Having never used this company previously I was understandably sceptical but proceeded on the basis that it was one of many shown on a link issued from my bank. I registered and paid the sum due to purchase my currency and emails were received to confirm the purchase and when the currency would arrive. A few days later I tried to log on to their website but was unable to do so which caused me some concern. I telephoned and spoke to a young lady who confirmed everything was in order and my currency should arrive on 6th April. Whilst still concerned, I was prepared to wait to see how the situation developed and I am pleased to confirm my currency arrived this morning as promised. I have still given 5 stars despite the inability to login as all organisations can experience technical issues from time to time.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Service from Sam and Mark

Sam Newbury and Mark at Covent Garden FX were exceptional when it came to customer service. I asked for smaller denominations and they were more than happy to help me, absolutely perfect! Nothing was a problem for either of them. Will definitely use Covent Garden FX again

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Easy online ordering process. Prompt email confirmation with clear guidance on process. Email subsequently received confirming dispatch with Royal Mail tracking details. Money delivered bang on schedule. This was my first time using Covent Garden FX for my holiday money. I researched and they offered the best exchange rate. I will definitely use them again.

January 27, 2022
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you so much Angela! Really pleased you liked the service and we hope you have a lovely time wherever you're going. Take care. Sam and all the family at Coventgardenfx

Rated 5 out of 5 stars

First Class Service.

Used for the first time. Straight forward, excellent rate, with no hidden charges - you get what it says in the adverts. One tiny thing - too many large denominations, making day to day transactions sometimes slightly embarrassing - 50 Euro note for a pint! Will most certainly use again.

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Faultless Customer Service

I was dubious about ordering euros online but I have to say the service from this family owned company was faultless. Communication excellent and monies arrived as stated special delivery
I will certainly use them in the future

January 7, 2022
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you so much for that lovely review. I will show all the family! Take care

Rated 5 out of 5 stars

Don't go anywhere else

I saved £235.00 compared to the Post Office buy back rate when I used Covent Garden FX to sell back 2910 EUROs!
I paid just £14 to send it via Royal Mail Special Delivery which included insurance for the full amount.
Covent Garden FX sent me an email to say they had received the Euro's I had sent them, from my posting at 11am to the money being in my current account took just 23 hours - amazing service.

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Pleased customer!

I've used Covent Garden FX a few times and every time I have received a great service. Marco and Daisy are amazing. I would highly recommend this place for currency exchange, you probably won't find a better rate in London.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

abs fantastic …

these guys abs fantastic even down to the lady on the phone who helped us with my bank transfer she was lovly .great rates money came dead on time abs fantastic will use again

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

First class service

An excellent service. Will certainly use them again. Very helpful people who made light of some difficulty we were having in completing our order. Money arrived just as we were informed it would.

October 5, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look