Please DO NOT buy insurance with them, they don't have any intentions to settle any claims they just keep drag it for unnecessary and sounds very strange. I been made foolish decision by buying insura... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.5
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fairly simple signup process
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that you can tell if your trust was well placed.
September 10, 2025
Reply from CoverCloud
Dear Alisdair,
Thank you for your review. We are pleased to hear you have had a good experience when arranging cover for your Smartphone.
Kind regards,
The CoverCloud Gadget Insurance Team
Helpful
In renewal of policy for a MacBook I chose ‘online chat’ with CoverCloud rep as few changes required. Very helpful & extremely patient communication making it overall a straightforward and positive experience. Many thanks.
September 9, 2025
Reply from CoverCloud
Dear Susan,
Thank you for renewing your gadget insurance with CoverCloud and for your glowing 5-star review. We're pleased to hear you’ve had such a positive experience with us.
Kind regards,
The CoverCloud Gadget Insurance Team
Great price
Great price which I found to be more than reasonable, my cover offers me piece of mind
September 1, 2025
Reply from CoverCloud
Dear Julz,
Thank you for sharing your experience with us.
We truly appreciate your recommendation and your trust in us.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Lucinda,
Thank you for the five star review and positive feedback.
Kind regards,
The CoverCloud Gadget Insurance Team
Good price and cover
August 22, 2025
Reply from CoverCloud
Hi William,
We’re grateful for your 5-star feedback. Thank you for choosing CoverCloud.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Carol,
Thank you for the glowing review! We’re committed to providing excellent service, and it’s great to know we delivered.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear John,
Thank you for choosing CoverCloud as your gadget insurance provider and your 5 star review.
Kind regards,
The CoverCloud Gadget Insurance Team
How straight forward the site was
August 1, 2025
Reply from CoverCloud
Dear Karen,
Thank you for choosing CoverCloud as your gadget insurance provider and for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Quick and easy to set up
Quick and easy to set up. Good price for my two sons phones. Hopefully will never need to claim on the policy!
July 7, 2025
Reply from CoverCloud
Dear Jimmy,
Thank you for insuring your gadgets with CoverCloud and your 5-star review.
It's great to welcome you on board!
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Stuart,
Thank you for choosing CoverCloud as your gadget insurance provider and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Berkay,
Thank you for choosing CoverCloud as your gadget insurance provider and your 5 star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Good cover and good reviews
June 17, 2025
Reply from CoverCloud
Dear Bill,
Thank you for insuring your gadget with CoverCloud and your 5-star review.
It's great to welcome you on board!
Kind regards,
The CoverCloud Gadget Insurance Team
Always excellent renewal process
Always excellent renewal process - many thanks to Gary in Customer Services
June 22, 2025
Reply from CoverCloud
Dear Lawrence,
Thank you for renewing your gadget insurance with CoverCloud. We'll be sure to share your feedback with Gary.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Irene,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review.
Best wishes,
The CoverCloud Gadget Insurance Team
Very quick response to a query
Very quick response to a query, no messing about. Easy to deal with – great.
June 19, 2025
Reply from CoverCloud
Dear Stuart,
Thank you for your kind words and 5-star review!
Best wishes,
The CoverCloud Gadget Insurance Team
Very easy to arrange.
Very easy to arrange. Until I need to use it (which I hope I don't) I cannot comment on any claims procedure. Otherwise I am happy.
May 18, 2025
Reply from CoverCloud
Dear Mr Haigh,
Thank you for your 5-star review.
We're pleased to welcome you on board.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Alexander,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Best gadget insurance
Set up process is so fast and easy and communication is great. I will always purchase gadget insurance from CC. Happy customer!
May 19, 2025
Reply from CoverCloud
Dear Henna,
Thank you for your five-star review and continued custom.
We’re pleased to welcome you back and cover your new device.
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent customer service and faultless claims process
I got my phone stolen whilst out with my friends over the weekend. It was a really traumatic experience after never experiencing theft or even loss of my phone before. I’ve learnt from this experience, but my phone is literally my bible too, everything stored there and it’s used for 2FA for all of my accounts for different platforms, Apple Pay the lot, so I was really upset.
I contacted Cover Cloud who were amazing from start to finish, helpful enough on the web chat, I didn’t even have to call. Explained what happened and they sent me the link of where to log the theft and all police documentation. A replacement phone was sent out to me the next day, and considering it’s a refurbished/remanufactured device, it looks as good as new and battery is great.
Thanks so much cover cloud. I have recommended you to two of my friends who were without phone insurance and my situation has prompted them to get coverage.
May 11, 2025
Unprompted review
Reply from CoverCloud
Hi Charlotte
Thank you so much for your 5-star review and kind words!
We're so glad we could make things a little easier for you during a stressful time and it means a lot to know you’d recommend us to your friends.
Kind regards,
The CoverCloud Gadget Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.