Please DO NOT buy insurance with them, they don't have any intentions to settle any claims they just keep drag it for unnecessary and sounds very strange. I been made foolish decision by buying insura... See more
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
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Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.5
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CoverCloud
Dear Sheila,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Nirav,
Thank you for your 5-star review and kind comments. They're much appreciated!
Kind regards,
The CoverCloud Gadget Insurance Team
AVOID The company is actually Taurus Insurance Services - they say they cover loss but really don't
I took out this policy after reading the good reviews. But this company isn't actually CoverCloud but served by Taurus Insurance Services and their reviews are really bad and much more reflective of the service here. if I had known I would never have taken out a policy here.
I purchased their highest level of protection, one that covered loss and theft. I work on location and subsequently lost by laptop at work and told them the last time I thought I had seen it was on a desk at work. After a month of back and forth they informed me of the caveat that if the laptop was left unattended then it didn't count as loss. With my argument being isn't that the definition of lost ? something suddenly leaving your person? anyway a month of not being able to take work on because of not having a laptop, and now I have to purchase a new one - I would avoid and go with another provider for peace of mind.
April 17, 2025
Unprompted review
Reply from CoverCloud
Dear India,
We are sorry to hear that your experience with the underwriter’s appointed claims administrator fell below expectations.
Unfortunately, the administrator was unable to authorise the claim on this occasion because the laptop was knowingly left unattended.
The claims administrator has confirmed that a formal complaint was logged, and their Customer Relations Team has provided you with a Final Response Letter.
Given you are no longer in possession of the insured item, we have now cancelled your policy to avoid any unnecessary payments.
Kind regards,
The CoverCloud Gadget Insurance Team
Always an outstanding customer service…
Always an outstanding customer service experience.
March 29, 2025
Reply from CoverCloud
Dear Linda,
Thank you for your five star review and for continuing to insure your gadgets with CoverCloud.
Kind regards,
The CoverCloud Gadget Insurance Team
Easy to take insurance out and well…
Easy to take insurance out and well explained cover.
March 8, 2025
Reply from CoverCloud
Dear Bixxyboaler,
Thank you for your five-star review and kind comments. It's great to welcome you to CoverCloud.
Kind regards,
The CoverCloud Gadget Insurance Team
The website is very easy to use…
The website is very easy to use especially as my Google Pixel 8a isn't recorded on other websites? Competitive pricing also helps.
March 12, 2025
Reply from CoverCloud
Dear L A Weller,
Thank you for sharing your positive experience!
We're delighted that you found the quote for your Pixel 8a so competitive and the website easy to use.
It's great to welcome you on board!
Kind regards,
The CoverCloud Gadget Insurance Team
The important is to have laptop cover
Yes is so important to have your laptop with cover
March 10, 2025
Reply from CoverCloud
Dear Lynda,
Thank you for your 5-star review, we're delighted to welcome you on board!
Kind regards,
The CoverCloud Gadget Insurance Team
Great customer service
Simple form to fill in. User friendly website and great customer service
March 6, 2025
Reply from CoverCloud
Dear AK,
Thank you for continuing to insure your gadgets with CoverCloud and your 5-star review.
It’s much appreciated!
Kind regards,
The CoverCloud Gadget Insurance Team
Renewal process was very easy and…
Renewal process was very easy and straightforward.
Not had to make a claim so can’t comment on that side of things.
February 18, 2025
Reply from CoverCloud
Dear Toni,
Thank you for continuing to insure your device with CoverCloud and for taking the time to share your positive experience.
We're delighted to know that you found the renewal of your insurance to be a smooth and user-friendly process.
Kind regards,
The CoverCloud Gadget Insurance Team
The worst company I've ever dealt with
The worst company I've ever dealt with. I was a customer for 5 years, adding new devices whenever I changed phones. I never submitted a claim, and after 5 years, I bought an iPad and added it to my insurance along with my phone. Unfortunately, I lost it while traveling abroad, so I submitted a claim because I had full coverage. They looked for any reason to decline the request and rejected it, even though I had been a customer for 5 years with no claims. When I needed them, they let me down. Thank goodness I canceled my policy. If you want to insure your gadgets, use Samsung or Apple. don't trust this company. Even one star is too much. I can't believe I was a customer for so long.
February 21, 2025
Unprompted review
Reply from CoverCloud
Dear Mr Laaouissi,
We are sorry to hear that your experience with the underwriter’s appointed claims administrator has not been a positive one.
Unfortunately, the administrator was obligated to decline the claim because the manufacturer’s security feature (Find My iPad) was disabled on the device. It is a requirement of the policy that this feature is active whilst you are insured with CoverCloud. This feature helps protect your data and locate your iPad if it's lost or stolen, thereby increasing the chances of recovery.
The claims administrator has confirmed that a formal complaint was logged, and their Customer Relations Team has provided you with a Final Response Letter.
As per your instructions, we have now cancelled your policy.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Hi there,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Best wishes,
The CoverCloud Gadget Insurance Team
Changing my phone
Very helpful with options when I changed my phone. I could have stayed on the same plan with the new phone, or cancel the policy and receive a refund for the unused period of cover. Since I wanted to upgrade the cover for the new phone, I took out a new policy with CoverCloud. I received my refund for the cancelled policy within two days.
February 2, 2025
Reply from CoverCloud
Dear Vince,
Thank you continuing to insure your gadgets with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Thanks Justyna, that's great to hear!
We also cover a wide range of other gadgets too, such as tablets, headphones and laptops.
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
Excellent service, customer service (Colin) is brilliant! Thanks for sorting my query so efficiently today.
December 20, 2024
Unprompted review
Reply from CoverCloud
Dear Jo,
Thank you for your five-star review and kind feedback.
Kind regards,
The CoverCloud Gadget Insurance Team
I recently used CoverCloud for gadget…
I recently used CoverCloud for gadget insurance and had a mixed experience. It was simple to make changes to my policy, like when I upgraded my iPhone. The website is user-friendly, and the live chat is efficient and helpful. I chose them because they offered insurance for my HP laptop when others couldn’t. They also insure refurbished gadgets, which was a plus for me. However, while the claim process was fairly quick and straightforward, the overall service was just average, lacking any wow factor. CoverCloud did meet essential needs, but there’s room for improvement.
October 12, 2024
Unprompted review
Reply from CoverCloud
Dear Andresa,
We appreciate you sharing your experience with us. We are glad to read your positive comments about our website, Live Chat and claims experience. It's great to know that our policy options for your laptop and refurbished gadgets met your needs.
Thank you for your feedback on the overall service, your insights are valuable as we strive to improve and provide a better experience for our customers. If you have any further suggestions or need assistance, please feel free to email us at admin@covercloud.co.uk.
Thank you for choosing CoverCloud!
The CoverCloud Gadget Insurance Team
Great customer support.
I've had my laptop covered for several years already. Excellent coverage and professional customer support. Colin is always there to help.
November 17, 2024
Reply from CoverCloud
Dear Stefano,
Thank you for your five-star review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Good value & easy
October 17, 2024
Reply from CoverCloud
Dear Val,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
September 6, 2024
Reply from CoverCloud
Dear Edmack,
Thank you for your 5-star review! It's much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
Gadget insurance that covers refurbished computers for loss and theft
I struggled to find Gadget Insurance that would protect for loss and theft as well as accidents - neither Apple nor John Lewis do this. I was delighted that CoverCloud also insure refurbished computers bought from reputable companies. I had some email chats with one of the CoverCloud assistants and they were really helpful.
July 15, 2024
Reply from CoverCloud
Dear LM,
That's excellent to hear, thank you.
Cover for accidental damage, loss and theft is included under our Elite policy.
Kind regards,
The CoverCloud Gadget Insurance Team
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