Please DO NOT buy insurance with them, they don't have any intentions to settle any claims they just keep drag it for unnecessary and sounds very strange. I been made foolish decision by buying insura... See more
Company replied
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.5
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CoverCloud
Dear Mr Kusangi,
We're sorry that you were not satisfied with your experience with us.
As explained in our email to you earlier this week, we can only provide cover to permanent UK residents. This eligibility requirement is clearly outlined in the policy wording and highlighted in the online sales process under the heading "Important Information."
Yours sincerely,
The CoverCloud Gadget Insurance Team
Easy no fuss renewal
Easy no fuss renewal. Used this company a few times for consoles, mobile phones, always good quality cover at affordable prices.
July 5, 2024
Reply from CoverCloud
Dear Sarah,
Thank you for taking the time to leave your 5-star feedback and for your continued custom.
Kind regards,
The CoverCloud Gadget Insurance Team
Very easy to renew.Really hope I don’t…
Very easy to renew.Really hope I don’t have to claim!
July 1, 2024
Reply from CoverCloud
Dear Mr Hunter,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Customer,
Thank you very much for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Bought gadget insurance
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user friendly with very clear information. The multi-step form was easy to complete.
June 25, 2024
Reply from CoverCloud
Dear S Begum,
Thank you very much for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Very easy website to understand
Very easy website to understand, explained everything about your gadget insurance so you could choose the right policy for your needs
July 1, 2024
Reply from CoverCloud
That's very kind, thank you for your feedback, Claire, that's great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
It was easy to do lots of information.
June 30, 2024
Reply from CoverCloud
Thanks Susan, we are pleased you found the process very straight forward.
Kind regards,
The CoverCloud Gadget Insurance Team
GREAT COMMUNICATION
I was impressed about how quickly they got back to me when I needed to communicate with them. Great customer Service.
September 11, 2023
Reply from CoverCloud
Thanks Liz, that's great to hear.
Kind regards,
The CoverCloud Bicycle Insurance Team
Claim rejected because not a permanent resident
I recently had a very disappointing experience with CoverCloud. When my phone was damaged and I tried to file a claim, it was rejected on the grounds that I am not a permanent resident. This stipulation was buried in the fine print of the policy, which I overlooked when I signed up.
What makes this even more frustrating is that nowhere in the sign-up process is it clearly mentioned that only permanent residents are covered. This critical information should be prominently displayed to avoid misleading customers.
The rejection felt unfair and extremely frustrating, especially considering the premiums I had been diligently paying. It's clear that CoverCloud needs to be more transparent about such critical terms. I would caution others to read every detail of the policy to avoid similar disappointments.
Overall, my experience with CoverCloud has been negative due to this lack of transparency and the refusal to cover my claim.
June 14, 2024
Unprompted review
Reply from CoverCloud
Dear Olga,
Thank you for taking the time to write your review and we’re sorry that you are dissatisfied with your experience with us.
Regrettably, we can only provide cover to permanent UK residents. The eligibility criteria is set out within the policy wording and also emphasised within the online sales path in bold and under a heading “Important Information.” Whilst we feel we did all we could to draw your attention to this particular condition and given that you are ineligible for cover, we feel it is appropriate to offer a full refund of the first instalment of £6.23 which was paid on 3rd June when the policy was arranged. A more detailed response including screenshots has been emailed to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Mr. Edmunds,
That's great to hear! Thank you for your review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Easy to obtain
Easy to obtain, seemingly good cover however I’ve never had to make a claim so I will hold my horses on that question until I do have to claim. Originally introduced to you by Costco
June 8, 2024
Reply from CoverCloud
Dear Will,
Thank you for your review. If you do need to claim, we hope this aspect will be equally as good for you too.!
We are here to help 7 days a week: email admin@covercloud.co.uk
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service to buy the insurance
Excellent service to buy the insurance
Competitive prices and easy set up
May 29, 2024
Reply from CoverCloud
Dear Mr Aslan,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Great fast and easy
May 25, 2024
Reply from CoverCloud
Dear Rihannon,
That's great to hear! Thank you for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Philip,
Thanks for taking the time to leave a review.
Kind regards,
The CoverCloud Gadget Insurance Team
Quick and easy process.
May 26, 2024
Reply from CoverCloud
Thanks Andrew, good to hear.
Best wishes,
The CoverCloud Gadget Insurance Team
User friendly
User friendly, when I had put in incorrect numbers, I had a very helpful person phone me and point me in the right direction.
May 13, 2024
Reply from CoverCloud
Dear Mr Murphy,
Thank you for your kind comments and five star review.
Many thanks,
The CoverCloud Gadget Insurance Team
Awful
Awful, bunch of scammers. Take your money and don’t cover your items.
April 29, 2024
Unprompted review
Reply from CoverCloud
Dear Mr Oduwole,
We are sorry that we have been unable to consider you claim.
CoverCloud can only provide cover for gadgets that are less than 3 years old at the time the policy is purchased.
This is made clear on the website and within our policy documents. Also, to help ensure that we provide the correct cover, we will only allow our insurance to be purchased if a valid date is provided. That is why it is very important for all customers to provide accurate information when purchasing a policy.
Our claim handler has sent a more in-depth explanation to you, but feel free to contact us if you have any further questions.
Kind regards,
The CoverCloud Gadget Insurance Team
Premium has increased this year. Poor
Premium has increased this year. No claims, no explanation. Just another 20% increase. If you want customers to be satisfied and provide good reviews, your whole industry should take a good look at itself. Start rewarding customers who stay with you year on year, and stop with the profiteering.
April 25, 2024
Reply from CoverCloud
Dear Mr Price,
Thank you for your review and for renewing your gadget insurance with CoverCloud.
We do understand that the increase in this year’s premium may be more than you expected. This is mainly due to your premium remaining unchanged since 2021.
By not increasing your premiums for as long as possible, we think have provided good value. However, this year we have had to raise the premium as a result of the increased costs related to providing quality gadget insurance.
Thanks again,
The CoverCloud Gadget Insurance Team
Just brilliant
Been with this company for years. Cannot fault them at all. Colin who I have always spoke with is incredibly helpful to deal with. This is a company that is run by humans and not robots and auto responders like most. Their cover is extremely reasonable and very easy to setup and maintain. If I could give more than five stars I would.
April 17, 2024
Unprompted review
Reply from CoverCloud
Dear Michael,
Thank you for your 5-star review and kind comments. We’ll be sure to share your feedback with Colin.
Kind regards,
The CoverCloud Gadget Insurance Team
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