Craft Creations Reviews 238

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Good products; swift response to an email about a damaged package and replacement offered. Will use again when I need more cardmaking stuff. Would like to see some new designs for Christmas die cuts... See more

Rated 4 out of 5 stars

I always love shopping at Craft Creations. Was sceptical when ownership changed but everything is back up and running again, very glad! It is a shame one is always asked for a rebate code - I have bee... See more

Rated 5 out of 5 stars

My parcel arrived promptly and in two packages. Unfortunately one of which was badly torn. The goods inside were still safe and in perfect order. The post office had banded the the two envelopes tog... See more

Rated 4 out of 5 stars

Was always a Craft Creations customer from years ago so glad to hear it’s starting back up. Ordered my envelopes for my Christmas cards but was disappointed no ‘better quality’ choice was available,... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Craft Creations Greetings Card Blanks, 3D Decoupage, Peel Off Stickers, Scrapbooking and Papercraft supplies. Craft Creations Magazine for greetings card projects and ideas.


Contact info

4.1

Great

TrustScore 4 out of 5

238 reviews

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Rated 1 out of 5 stars

They no longer sell any of the items I…

They no longer sell any of the items I used to purchase. The card is expensive and it is far cheaper on other websites. Really disappointed with stock available

September 1, 2019
Unprompted review
Craft Creations logo

Reply from Craft Creations

Hi,

We thank you for your feedback, we are working hard on improving the range, unfortunately, it has been a lot harder than we originally thought to find the raw materials to produce items. We just ask if you could bear with us just a little longer as we improve the range. We do appreciate the feedback.

The Craft Creations Team

Rated 5 out of 5 stars

Excellent customer service

Great products well worth the money, had MDF from other companies not as good, free gift was amazing, can't praise them enough fast delivery, well packaged ticks all the boxes really, keep up the good work nice to see such good customer service.

August 28, 2019
Unprompted review
Rated 4 out of 5 stars

I would like to call you on phone well…

I would like to call you on phone well done I know you have change in the last few months I would like to see more santas like they old one you use to sehh choir boys, please would you send catologe so I can see new ones regards june nolan

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

prompt delivery

prompt delivery, but the envelopes are slightly short and will mean skimmimg a little off the card, when folded to A5

August 4, 2019
Unprompted review
Rated 3 out of 5 stars

Dangerous question to ask sometimes :( …

Edited: Appreciate the response :). Mine comes from ignorance of any knowledge of manufacturing thus assuming CC had a warehouse of machinery & stock you were just buying up. I'm only slowly recognising that by the time you were buying in, probably everything was nearly already sold off so you were just getting portions & perhaps CC weren't providing their own branded stuff for you to use. Regardless, I still feel you should have changed the name - expectations would have been more easily met perhaps. Many thanks for your efforts :)

===============================
Dangerous question to ask sometimes :( I was with the original Craft Creations from 1987 or so, and while not a major buyer was a very regular one. Like everyone else, I was gutted to hear of their closure but initially happy that KS had agreed to take it over. Sadly I now feel they should have changed the name as they are unable (understandably) to provide much of the extensive stock CC did and the few things that remain are being sold mostly in bulk, while totally new concepts are instead offered. So many of the niche items that only CC sold are now gone seemingly (Mirri PAPER amongst them!). There's so few products available that I would associate with CC (other than maybe card blanks) it's like a totally different shop. But in saying all that I DO appreciate the enormity of taking over CC in full but my points still stand.

Unless something major changes, I think I've made my last purchase sadly. KS is a great name in itself & I've no issue with their own products, but would urge them to change the name as it's going to give the wrong impression to countless buyers who will be expecting what we had with the original company :(.

August 4, 2019
Unprompted review
Craft Creations logo

Reply from Craft Creations

Hi,

We thank you for your feedback, we are working hard on improving the range, unfortunately, it has been a lot harder than we originally thought to find the raw materials to produce items. I hope you will consider shopping with us again in the future. We just ask if you could bear with us just a little longer as we improve the range. We do appreciate the feedback.

The Craft Creations Team

Rated 3 out of 5 stars

Found the site a bit awkward to use

Found the site a bit awkward to use, if I wanted to go back to add something else as there wasn’t a continue shopping button and if a went back a page things in basket disappeared. Delivery was prompt and packed reasonably well

August 3, 2019
Unprompted review
Craft Creations logo

Reply from Craft Creations

Hi Elaine,

Thanks for the feedback, I hope you are able to see the changes to the website since your review, we are working hard on improving it further, but I hope you agree it has significantly improved since last month.

Thanks again for the feedback Elaine.

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