Safe Gas Heating & Plumbing Reviews 

219
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mark was fantastic from start to finish. He provided a clear quote for the work, which included converting our system to a combi boiler, installing new radiators and altering some pipework. He was he... See more

Rated 5 out of 5 stars

Mark was very efficient and thorough throughout the whole process of installing my new boiler. He communicated very clearly and promptly. I highly recommend his services and will be using him again.

Rated 5 out of 5 stars

Mark planned out the whole process from quote, to dates for installation. When on site Mark updated us throughout the boiler installation progress day by day. He was also able to recommend options wit... See more

Rated 5 out of 5 stars

Mark was very thorough when walking me through the options for a new boiler. He is clearly very knowledgeable and experienced. He was transparent about where there might be additional cost and where... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Installation Service
  5. Radiator Repair Service

Information provided by various external sources

Safe Gas are a Copthorne based heating and plumbing company that covers Sussex, Surrey. With over 20 years' experience working in the local area for local people we have worked hard to develop a fantastic reputation firmly rooted in exemplary customer service and excellent workmanship. Based from our home office in Copthorne our team are proud to represent this family firm. Mark Gay as the owner of Safe Gas has been working in the plumbing and heating industry for over 20 years. A father with children in the local Copthorne school Mark understands and embraces the need to provide support and understanding to his customers when they are looking at having a tradesman in their home. We understand that your house is a home so are fastidious in protecting your home while completing your works. Mark knows that no two people are the same and we appreciate this so we tailor our work to suit your needs. Our Company prides itself on the quality of its service


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(219)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New combi boiler

Excellent service from Mark who gave us a great quote and time scale to get the work done. He was very friendly and professional and we will be using his services again in the future.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Mark installed new boiler and water…

Mark installed new boiler and water cylinder and Pump, power-flush to radiators over the December cold spell . I liked the itemized quote in word document form ,ie work to be carried out before install began , came in on bang on budget too, Mark is polite and hardworking , would strongly recommended Mark. its great that Mark will be doing the yearly servicing of the boiler in the future .

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Recommended

Good quality work carried out efficiently and to a high standard. Friendly and honest with invoice meeting original quote. Would use again and would recommend

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Professional boiler replacement

Our 40-year old boiler finally gave up the ghost and needed replacing. Mark was a pleasure to deal with from start to finish. His quote was prompt, clear and competitive. Our central heating system is very old so the job threw up a few challenges, but Mark worked extremely hard to ensure the work was completed properly and on time. The final bill was exactly as quoted and the various guarantees and compliance certificates arrived within a few days. I would certainly recommend Mark to friends.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Clearing Radiators of Sediment

Our large downstairs radiators had cold spots at the bottom. On removal three were found to be quite badly blocked. It took Mark some time to clear them. I decided that we should leave the fourth one as it was mostly warm. Mark did a thorough job and all radiators are now fully heated.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Gas Safety Check

I called Mark out to do a gas safety check on my boiler. Mark was very professional and polite during all my dealings with him. He was punctual, tidy and courteous at all times. Completed and checked my heating system thoroughly. I would highly recommend him.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler, cylinder and radiators replacement.

Mark from gas safe was courteous, helpful and professional from the estimate right through to the end of the job, which was completed very satisfactorily in the time scale listed in the estimate.
Very happy with the high standards.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Mark has worked for me on a few…

Mark has worked for me on a few occasions from installing my boiler to doing the pipe work in the new kitchen. The work is always to a high standard and I will continue to use him for all my heating and plumbing needs.

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Had a boiler replaced

Had a boiler replaced - very happy with the work done and the price. Mark was very helpful, explaining all that was needed and carried out the work very professionally. Would definitely recommend him.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, precisely on time. Worked tirelessly until the problem was sorted and was helpful and tidy throughout would highly recommend. Removed a gas pipe and capped it off in order for a wood burner to be installed.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Radiator replacements

Great service from Mark. Work for radiator replacements carried out efficiently, on time and to a very high standard.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Mark has been to ours 3 times now for various jobs, and also helpfully advised me on some DIY too (he’s not precious about doing it all himself and is happy to share his experience and tips). Punctual, friendly and efficient. We’ll continue to come back to Mark for our plumbing and gas jobs. Would recommend

August 5, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look