Safe Gas Heating & Plumbing Reviews 

219
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Mark was fantastic from start to finish. He provided a clear quote for the work, which included converting our system to a combi boiler, installing new radiators and altering some pipework. He was he... See more

Rated 5 out of 5 stars

Mark was very efficient and thorough throughout the whole process of installing my new boiler. He communicated very clearly and promptly. I highly recommend his services and will be using him again.

Rated 5 out of 5 stars

Mark planned out the whole process from quote, to dates for installation. When on site Mark updated us throughout the boiler installation progress day by day. He was also able to recommend options wit... See more

Rated 5 out of 5 stars

Mark was very thorough when walking me through the options for a new boiler. He is clearly very knowledgeable and experienced. He was transparent about where there might be additional cost and where... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Installation Service
  5. Radiator Repair Service

Information provided by various external sources

Safe Gas are a Copthorne based heating and plumbing company that covers Sussex, Surrey. With over 20 years' experience working in the local area for local people we have worked hard to develop a fantastic reputation firmly rooted in exemplary customer service and excellent workmanship. Based from our home office in Copthorne our team are proud to represent this family firm. Mark Gay as the owner of Safe Gas has been working in the plumbing and heating industry for over 20 years. A father with children in the local Copthorne school Mark understands and embraces the need to provide support and understanding to his customers when they are looking at having a tradesman in their home. We understand that your house is a home so are fastidious in protecting your home while completing your works. Mark knows that no two people are the same and we appreciate this so we tailor our work to suit your needs. Our Company prides itself on the quality of its service


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional, friendly and great service overall!

Mark from Safe Gas Heating & Plumbing came to service our boiler and the service he provided was excellent! Even though it was just a simple service, Mark offered his expertise with regards to a few issues he had found and also answered any questions we had. Overall, great service, great customer service and will be calling up Mark again if we need assistance. Thank you!

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler installation and relocation…

New boiler installation and relocation and removal of old boiler.
After having a terrible experience previously with a different company. Mark has restored my faith. He is considerate, informative and respectful. Explaining what he was doing and what needed to be done.
He also installed a new heating control system and talked me through its use.
Mark provided me with solutions and alternatives for the work required, for the initial quote.
I would recommend him to all my friends and family and will use him should anything else be required in the future.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Honest and Extremelly professional

Mark was extremelly professional from the first contact for a quote until the work completion. He has gone the extra mile to accomodate the appointments and all other necessary bits, so the work was done smoothly. Also a very honest professional, which is a rare finding these days. I would not hesitate in recommending him.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler install

Mark who is a friendly and courteous engineer installed a new boiler in a new location doing all pipe work with minimal disruption. Everything was broken down and explained well and did everything when promised.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Safe Gas Heating & Plumbing

Mark was great. He helped me choose the right boiler for my circumstances and was clearly very knowledgeable. He was prompt, polite, lovely with the hound and elderly cat (!) and worked really hard in cramped conditions to get the job done. He was also very reasonably priced. I wouldn’t hesitate in recommending him or using him in the future for other work.

April 9, 2022
Unprompted review
Rated 5 out of 5 stars

Safe Gas Heating & Plumbing

Marks communication was 1st class, from arranging a survey, to arranging installation.
Installation was completed in a very professional manner even after some very late minute changes to my kitchen designed.
Every stage of the installation, i was kept informed of the progress good or bad.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Annual Boiler Service

Boiler Service - Excellent service from Mark as always. Arranged convenient time to come and carried out job perfectly. Highly recommend Mark.

March 27, 2022
Unprompted review
Rated 4 out of 5 stars

Definitely Recommend

We found Mark Gay's business (Safe Gas Heating & Plumbing Ltd) via Worcester Bosch's website as an approved boiler installer.

His services has been first class from day 1.
He replied to messages promptly, usually on the same day.
He certainly has a lot of experience, knowledge & skills & gave very frank & honest advice, which proved he could be trusted.

On the day of installation, he arrived on time & set about getting the work done.
We replaced our 16 year old Baxi/Potterton (15KW) boiler with new Worcester Bosch Greenstar Ri 24KW boiler. This came with a 10 year Guarantee as we opted to have a Worcester Bosch Magnetic Filter also installed.
At first, Mark thought he would struggle to place it due to the limited amount of space available, but in the end, he was able to get this done.
Once the water was turned back on, unfortunately, there was a water leak under the floor boards, which Mark was quickly able to find the root cause of & fix (which cost extra, as it was not obviously accounted for in the original quote). However, Mark still managed to get all of the work completed on time.

All of the follow up paperwork (invoice, receipt & guarantee) was sent in a timely manner via email.

We also subsequently asked him to fix another minor leak in a bathroom & would happily recommend Mark & his company for any Gas, Heating or Plumbing work.
However, be prepared to wait a couple of weeks before it can get scheduled, as his diary gets fully booked very quickly-which is understandable.

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

New Boiler installation

Mark was great, from original contact and arriving as planned for the quotation, the communication throughout and the completion of my new boiler, Mark was also very favorably compared to other quotes in terms of price, I would highly recommend Mark.

March 13, 2022
Unprompted review
Rated 5 out of 5 stars

Another excellent service

Mark is an extremely conscientious person who takes great care to ensure a professional finish to all jobs he has done for me over the years.

Highly recommended -- and extremely competitive prices .

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Mark did a very good job installing a…

Mark did a very good job installing a replacement boiler, controls and fittings. I would recommend and use him again. Good communication leading up to visit. Offered advice to help make a considered choice of boiler and control equipment. Very professional and neat & tidy workmanship.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Not a straightforward job, pipework needed alterations. Mark sorted it for us where other technicians had rejected the work, and job was done on time and to the estimated price.

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler service

Communication from Mark leading up to the appointment was brilliant, and the service we received on the day was perfect. Mark was very friendly, professional and the work carried out to a high standard

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

We are very pleased with our new…

We are very pleased with our new boiler. Mark was very reliable and professional, and completed the work in a timely manner to a very high standard. He also clearly explained how to operate new system. We will definitely continue to use SafeGas in the future.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler installation

Mark was extremely hard working and professional. He was very reliable. The work was completed to a high standard. Mark was very approachable and trustworthy I would highly recommend his work.

February 3, 2022
Unprompted review

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