Creative IT Reviews 

3,629
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and extensive knowledge. Customers frequently highlight the excellent customer service, noting that issues are handled quickly and efficiently, often exceeding expectations. The service provided is consistently described as top-class, with many appreciating the prompt diagnostics, repairs, and the overall ease of their experience. People are very satisfied with the quality of the products, including refurbished phones and new devices, which often arrive in pristine condition and work perfectly for years. However, some customers also noted occasional issues such as needing to call multiple times for collection or having to revisit the shop for unhighlighted accessory needs. A few other people also felt that communication could be repetitive, making it challenging to resolve queries and raising concerns about how more significant issues would be handled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Product

Customers had positive experiences with products, frequently praising the quality of phones and laptops,... See more

Customer service

Users describe positive interactions with customer service, highlighting great support and helpfulness in... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more

Rated 5 out of 5 stars

Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullinga... See more

Rated 5 out of 5 stars

Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more

Rated 5 out of 5 stars

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more


Company details

  1. Computer and Accessories Store
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Computer Repair Service
  5. Mobile Phone Repair Shop

Written by the company

Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,629)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beyond Professional

My computer needed repairing. Advised me to buy refurbished one, sourced it and sold it for price of original repair. Meticulous in moving my stuff from old to new machine. Went beyond what I expected.

February 21, 2026
Rated 5 out of 5 stars

Tricky job well done

I needed a service for my phone which my service provider refused to do .... due in part to the fact that it wasn't straightforward. It took expertise and patience to complete.
I was delighted with the outcome and found the service at creative I T most helpful and professional

February 13, 2026
Rated 5 out of 5 stars

I will purchase again.

I was very happy with the service and kindness they have shown me while buying my tech there and I will 100 percent purchase there again.

February 10, 2026
Rated 5 out of 5 stars

3ds Repair

I think it was Evan I spoke to most times in the shop, but absolutely lovely man to speak to and was great help the whole way through my repair. My 3ds was repaired well, so no complaints about the repair.

Good communication all through the repair and the process and costs. Highly recommend

February 9, 2026

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