Credit Direct Reviews 321

They were very professional

Credit Direct was great! The process was a very nice experience. When I would hit a problem during the process, a Credit Direct representative would assist me making the process go smooth, being there to navigate me clear to the completion.

Very knowledgeable about the business and helped tremendously get my word across to lenders which is very important

David Wright was the gentleman I spoke with to complete my application.

Addressed my questions and concerns with the highest level of integrity.

The process was very fast and the service was excellent. I can say that compared to other offers, Kristin's attention was 101% recommended.

Kevin Kooi was great. He explained all options so clearly and why certain options made sense. He wasn’t pushy like so many other advocate I’ve dealt with. He provided an overall great experience. Thank you!

I was quite pleased with the prompt service I received as well as with the representative that I worked with: Dan Rosenfeld. He took time to respond and answer several questions that I had about the entire process. I thought it was going to take "several days" before I received a follow-up call...but I received a call back on the very same day I applied!

Jay did a great job of keeping me Informed every step of the way.

Very deceptive offer, said it was an offer based on credit in the last 30 days, which nothing had changed with my credit during that time, but the offer was much lower and at a very high interest rate, higher than the debt I was wanting to pay off. Just stay away!!!

Everything worked out very well and I give Mrs Tara a plus 10 😊👍🙏

I contacted Credit Lending through their toll free 800 number from a pre-qualified offer that I had received in the mail. My telephone call was re-routed to Senior Loan Specialist Andre Anderson of Best Egg. From Mr. Anderson’s first words ‘how can I help you’ I felt a sense of calm. I desperately needed a loan but was apprehensive whether I would qualify for one. I didn’t want to over request for fear that I might be denied so I requested a lesser amount ($1,500) than I actually needed knowing that something would be better than nothing. Mr. Anderson took my application over the phone while discussing my needs, after a short period of time he advised me that I could be granted $10,000 which would be more in line with what I needed for Medical and Dental reasons (I have very good medical insurance and adequate dental insurance for routine needs). Mr. Anderson explained that I needed to upload proof of income and that the Underwriters would then do a review. At this point Mr. Anderson said that he wanted to go over some other options that were available to me regarding debt consolidation. We discussed the options. Mr. Anderson advised me that I didn’t need to make a decision at that time, that he wanted to provide that information for future reference.

During the approximately 30 minute telephone call Mr. Anderson was extremely professional, courteous and empathetic to my needs. He knew that I was anxious about being approved. During our conversation he was able to convey to me that I had been approved but the Underwriter had to verify my income. I on the other hand having gone through similar applications with different companies and having been told that I was awarded but then later denying the loan made me apprehensive. Mr. Anderson assured me that if the Underwriters denied the recommended $10,000 amount that he would work with me to try to secure a lesser amount. He advised that I should receive a response probably around August 8, 2023. I did receive the funds.

I want Best Egg to know that Mr. Anderson did not give the standard customer service to a client in order to ‘close the deal’. Nope, he went above and beyond what I would calculate as acceptable customer service. His mission was to help me secure a loan but in doing so he made me feel that I mattered. On a personal note having worked for the Social Security Administration for over 40 years, I know what customer service is all about. It is important to me that as his employer that you know that Mr. Anderson is an outstanding employee and an asset to your company.

Please convey to Mr. Anderson that I truly appreciated his assistance.

Thank you

Matt Gilligan said “don’t expect a loan” and hung up on me! Poor miserable guy! Having a bad day I guess.

Mario, customer service was outstanding and he remained professional throughout the entire process. I was completely satisfied with the service

Kevin made the experience easy and was very friendly and patient.

I had the best experience with Jay Vinson! He explained everything to me and he is very professional! By the end of our call I was more confident in my decision to do this process.
Job well done!!

Jay really explained everything well and answered all my questions.

Jay, did the extra step for me. Doing the math and explaining how all this will work. I hope all debt will be resolved. Sounds promising. Thank you again

Jay was very understanding, available, and easy to talk to. He answered all my questions and concerns clearly allowing me to make my decision faster. I really appreciated his help!

He was patient and explained

Susan was very patient and explained things very well. True professional.