Top class service! Very responsive on WhatsApp, they answered my queries about hoodie after I had a poor experience with another company. Defo be buying from here in future as I know I can trust them,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Crepslocker absolutely came through! Sourced my wife’s Hermès Chypre with zero hassle. Service was sharp, professional, and fast — they really go above and beyond. Easily one of the best in the... See more
Company replied
Amazing experience! I ordered a bag for a wedding and was so anxious about whether it would arrive on time. Despite me probably being a bit of a pain, Natasha was absolutely lovely, so helpful, and ve... See more
I was very skeptical about this website due to past reviews but I’m now convinced that the bad ones must be fake, idk if it’s part of a smear campaign or what. I even emailed the day after ordering to... See more
Company replied
Company details
About Crepslocker
Written by the company
Shop Latest Arrivals
Shop Footwear
Shop Clothing
Shop Everything Else
Shop Preloved
Shop Sale
About Crepslocker
Founded in 2014, Crepslocker was created to act as the UK’s leading destination for luxury fashion, streetwear and sneakers. We curate the world’s most coveted brands and designers to compile our unique selection of products, many of which you won’t find anywhere else but here. Backed by a highly-skilled team of industry professionals, Crepslocker continues to meet the needs of our high-profile clients and high-street shoppers alike, redefining the industry with every step of the way.
Our Mission
We’re set on providing the world’s best service when it comes to luxury fashion, streetwear and sneakers. Whether you’re looking for sought-after trainers or the latest high-end handbag, Crepslocker has what you’re after. Join our millions of customers today and begin to explore all we have to offer via crepslocker.com – where luxury meets street.
Contact info
24-26 King St, M2 6AG, Manchester, United Kingdom
- 03330116444
- hello@crepslocker.com
- www.crepslocker.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very great service
Very great service, great stock selection with every size possible. Will be back for more stock 🔥
April 27, 2026
Unprompted review
Very helpful and friendly service from…
Very helpful and friendly service from the guys at crepslocker. I will definitely be returning !!!
April 23, 2026
Unprompted review
Very disappointed
I would not order from this company again. I have tried to contact
Them regarding an item that I purchased and need to return and the system would not accept my order number for return I did this in the timeframe given on their returns policy of 14 days
When I last left a review, a gentleman got back to me and said that they are not part of that company and that he would get in contact with them and get them to contact me which never happened. He also asked me to remove the review.
I am left with an item here that I cannot return regardless of three emails that I sent and Contact that I had made please be very careful when using the company if you want to return something. I have been trying to return this since the 23rd of March. !!! if nobody gets back to me, I will take further action
March 30, 2026
Unprompted review
Reply from Crepslocker
Dear Claire,
We apologise for the issues you've face with your order. Our Customer Services team have been in touch to resolve this for you as no emails or communication were received from yourself since placing your order.
Kind regards,
Client Services
Glasses are perfect and the staff…
Glasses are perfect and the staff answered everything I needed.
Thank you
April 22, 2026
Unprompted review
had a issue however the customer service was 10/10
i had a issue regarding returns and the customer service team stepped in and rectified it within a small time period so i am overally very happy
April 21, 2026
Unprompted review
Reply from Crepslocker
Dear Calvin,
We want to sincerely apologise for the difficulties you've experienced with returning your item.
As a general policy, we are unable to accept returns for items that have been worn. However, I want to assure you that we take your feedback seriously. Our customer service team is currently looking into your situation to find a resolution that works for you.
Thank you for your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Client Services
Excellent service
Excellent service. Promp delivery and. Love my purchase.
April 20, 2026
Unprompted review
10/10 customer service
I went to Manchester and came across crepslocker.
I had a great experience with my shopping with excellent customer service and managed to find some really nice bits,
I would highly recommend this place if your ever around in Manchester you must visit.
April 11, 2026
Unprompted review
Great customer service from the staff…
Great customer service from the staff good choice of trainers will definitely recommend and will definitely be going again
April 11, 2026
Unprompted review
10/10 service
Bought some joggers and trainers and I can honestly say the staff was amazing. They go above and beyond, would definitely recommend.
March 22, 2026
Unprompted review
Great customer service and adz was very…
Great customer service and adz was very helpful
April 18, 2026
Unprompted review
Excellent choice of products and…
Excellent choice of products and amazing customer service. They got my order to me in time, communication was excellent as they kept me updated throughout.
April 10, 2026
Unprompted review
Always great service
Always great service, can’t wait to pick up my next pair
April 10, 2026
Unprompted review
Very great shopping experience
Very great shopping experience. Ordered online and shopped personally in store. Great customer service from the lads. Won’t be going no where else!!!
April 11, 2026
Unprompted review
Great experience
Great experience, brilliant customer service, fast shipping, and a wide range of quality products. Definitely recommend!
April 14, 2026
Unprompted review
Team was great at helping me to find…
Team was great at helping me to find what I needed. 5 stars
April 3, 2026
Unprompted review
Best in the game
Needed a pair of asics last minute to complete my outfit-sold out everywhere but the boys managed to source me a pair and at a great price too- best in the game
April 13, 2026
Unprompted review
Fast delivery, great prices.
Placed an order through the website, great prices, item arrived next day. Will definitely place more orders!
April 7, 2026
Unprompted review
Wonderful experience
Purchased and sold via the guys at crepslocker. Personally had a lovely experience every single time. The selling process has been smooth with timely updates on the portal and the buying process whether in-store or online has been a wonderful experience
February 14, 2026
Unprompted review
Great service
Great service. Sourced exactly what I wanted and went out their way to get it to me asap.
April 11, 2026
Unprompted review
Brilliant service
Brilliant service, was a bit sceptical initially as I've never purchased from crepslocker before but now its my regular go too
March 29, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.