Croma Reviews 

I have been facing continuous issues with my washing machine for the past 6 months, and the problem is still not resolved. Despite raising multiple complaints, no proper or permanent solution has been provided, and even the replacement has not been approved.

For the last 20 days, my machine has been lying at the service center, but there has been no proper update or response regarding its status. The customer support team has shown a complete lack of responsibility.

I have also emailed Aditi Madam and Sarbjeet Bedi, but I have not received any response from them either, which is extremely disappointing.

Overall, the service experience has been very poor and frustrating. The company does not seem to take customer issues seriously, and the after-sales service is extremely weak. I am highly dissatisfied and would not recommend this company to others.

It take days for technicians to arrive and clean. Sometimes more than week

If u need 1 tin ac in other brand then u have to buy 2 ton AC in croma when u complaint for same then yonger child visit for your problem and say ur ac is ok and croma company massage u that ur complaint resove successfully what the rubbish is this

CROMA EXPOSED: The "Tata Trust" is a Complete Myth in After-Sales Service! 🚨
​If you are planning to buy any electronics from Croma, please read my horrific experience first. Save your hard-earned money and mental peace!
​It’s been over 45 days in peak summer, and my 1.5T Croma Inverter AC is lying dead while the company and its local vendors play dirty extortion games.
​The Scam: My AC stopped cooling. While the standard warranty is over, the Compressor is strictly under a 10-Year Warranty. Croma assigned "Ali Ahmad Service Center" for the check-up. Their technician (Hussain) gave a FAKE diagnosis of a faulty PCB just to avoid the free compressor replacement.
​The Blackmail: He demanded a ₹499 visiting charge. As a law-abiding customer, I was 100% ready to pay, but I asked for a basic proper GST Invoice and a written Service Report. He flatly refused! Why? Because he wanted cash to push me into a private, unauthorized repair. When I refused to pay without a bill, the service center stopped taking my calls and Croma silently CLOSED my service ticket from the backend without fixing the AC!
​The Apathy: For 45 days, I have chased them via endless emails, Twitter, and even filed a complaint with the National Consumer Helpline (NCH). Their customer care is useless and only replies with copy-paste bot messages. They are illegally holding my 10-year compressor warranty hostage to protect their corrupt third-party vendor.
​Is this the legendary Tata Group value system? Leaving customers to suffer in the heat while local vendors run extortion rackets under your brand name?
​My Advice to Everyone: DO NOT BUY FROM CROMA. They only care until they swipe your card. Once the product is sold, their after-sales service is non-existent. I am now dragging them to the Consumer Court.
​#Croma #TataGroup #ConsumerHarassment #WorstService #JagoGrahakJago #ConsumerCourt #ScamAlert

bahut hi kharab service
maine 9528488957 se complain bheji thi window ac ki
unka aadmi aya usne bataya ki leekage problem hai.aproval aayega to theek hogi.us baat ko bhi 3 din ho gaye.custumer care ko phone kiya to 24 ghante ke liye kaha,aaj fir kaha to fir 24 ghante.koi bhi santushti wala jawab nahin de pa raha hai.aaj maine 9528488957 se call kiya to wo block kar diya ya pata nahin kya kiya us number se baat nahin ho payi fir maine doosre number se kiya to baat ho gayi.pata nahin ye kya chal raha hai asa lag raha jaise mai bhikh maang raha hoon bhai abhi company ki warranty bhi khatam nahin hui.bahut hi kharab service croma ki.mai to kisi ko recommend bhi nahin karunga.

Croma is seriously the worst store I have ever dealt with. Absolutely pathetic service and zero commitment to customers. They will promise you big things at the time of purchase, but when it comes to actually delivering, they completely back out.

I purchased an AC from their Pandri store in Raipur (Shobhraj Arcade, Plot No. 15/5, opposite TVS Motors, Pandri, Raipur, Chhattisgarh 492004) with a so-called 5-year warranty. But guess what? In just 3 years, the compressor got damaged, and they straight up refused to honor the warranty. No accountability, no responsibility—just excuses.

I had to get it repaired from outside at my own cost and then file a complaint in the consumer forum. Only after that, their representative Mr. Parvez contacted me and promised compensation if I withdrew the complaint. Even his boss spoke to me and assured the same.

And now? Completely vanished. No calls, no response, nothing. Typical behavior—make false promises and disappear.

This is my strong warning to everyone: NEVER buy anything from Croma. They are just fooling customers in the name of a “brand.” Always prefer your local stores—they are far more reliable and trustworthy than these so-called big brands.

Humara Commiercal refrigerator karab ho gaya tha to croma ke technic ne estimate expense boal 5,500/- hoga uske bad me 15 din wait karvaya fir bola 10,500/- expense hoga or phele nai bataya ki payment karoge fir hi apka kam hoga customer ne pu6a ki phele payment karna ho to hum phele kar sakhte he lekin croma ke technic ne bola nai kam hone ke bad bhi karoge to chalega uske 15 din bad bolte he ap 10,500/- exppense ho karvana he to karvao nai to apka advance diya vo refund le lo (Krishna Sales Enterprise) (Sandip Sir, Dhrumil Kansara, Abhishek) totally galat answer karte he bohot rudely answer karte he vo esa batate he ki customer ko hi garaj he company ko koi garaj nai he

I bought AC from croma but when it delivered i got damage piece and after 1 day our ac stop working and no cooling was there
Therefore overall our both outdoor and input unit were damaged and we face so much difficulty.
Every piece in croma is damaged
And they literally try to create problem for there customer. And i had really a worst experience
And i suggest to customer not to buy from croma .

Very disappointing experience with Croma. The product was delivered late and arrived damaged. The service engineer made the issue even worse instead of fixing it. Despite multiple complaints over the last three days, no proper response or resolution has been provided. Customer support keeps extending the timeline without taking any action. Extremely poor product quality, terrible after-sales service, and unhelpful staff. Based on my experience, I would not recommend this product or even Croma to anyone. Please think twice before purchasing anything from here.

Recently I purchased 2 AC 1 TV and a loud speaker of boat. TV installation was done on time even AC but for the loudspeaker installation even after repeated complaints till date no one has come for installation. This is a highly unexpected service by Croma. Even one of the AC of Croma is not working even that complain has not yet resolved. I have purchased the above items on 25th of may,26.

My frontload washing machine manufacturer is infinity retail croma TATA product out of warranty i raised service request On-site go service at my place is very unprofessional no follow up by croma no quality assurance worst experience spare parts not available outside what to do the worst response by croma closing the ticket and again Open the ticket but not like previously February month it was ok April 8 th onwards nobody again and again getting messages regarding technician visits all are fake schedules no information regarding the technician or his id no phone provided different people from different phone numbers and rescheduled update as customer not available but no body monitored and taken responsibility explained the problem am facing from croma infinity retail croma TATA is the manufacturer how worst manufacturer won't sell or send directly to customer the spare parts how assure the time line of the repair who will check customer care kept e in 24 hours will get back to you recently calling back and just to confirm calling no information nothing sometimes the back-end team will block the number too this is what I observed grievance team also don't shoot the problem apart from they will follow the service team updates apart from no quality assurance regarding the service I am fool that is the reason I bought the croma inhouse product trouble from 8 th April to till date

⚠️ Public Awareness Post ⚠️

I would like to bring to everyone's attention an unfortunate experience I had with a Chroma AC servicing team.

A few months ago, I got my split AC serviced by a technician from Chroma. Today, while opening the indoor unit for routine cleaning, I discovered that the mounting bracket/support component was missing. When I contacted the technician who had performed the service, he completely denied that such a part was ever present, which is unacceptable and highly unprofessional.

As an AC owner, I am fully aware that this component is an essential part of the unit. The technician's response has only raised further concerns regarding the quality and integrity of the service provided.

I understand that not every service professional is the same, but incidents like these make customers lose trust in the entire organization. I have already lodged a formal complaint with the Chroma service team and expect a thorough investigation and resolution.

Customers should carefully inspect their appliances before and after any service visit and remain vigilant.

#Chroma #CustomerAwareness #PoorService #ConsumerRights #BeAware

I am extremely disappointed with the service and support provided by Croma, Bhayander branch. My experience with the purchase of a Blue Star AC has been very frustrating and unsatisfactory.

At the time of purchase, I was strongly encouraged to take an extended service package for additional years with assurances of excellent after-sales support and professional service. However, once the sale was completed, the level of assistance provided was almost non-existent.

When a technician was sent for servicing, the quality of work was highly unprofessional. After the service visit, new issues started occurring that were not present earlier. The AC began making unusual noises, and the flap remains open even after the AC is switched off. Instead of resolving problems, the service appears to have created additional issues.

I contacted Mr. Kishore Lad multiple times seeking assistance, but unfortunately received no meaningful support. The promises made during the sales process seem to have been completely forgotten after the purchase was completed.

Furthermore, I attempted to reach out to the store manager, Mr. Sachin Mahadik, regarding these concerns. However, my calls were not answered when assistance was required. As a customer, this lack of accountability and responsiveness is unacceptable.

The entire experience has been disappointing due to:
• Poor after-sales service
• Unprofessional technicians
• Unresolved AC issues after servicing
• Lack of customer support
• Fake promises made during the sales process
• No proper response from concerned staff and management

I trusted Croma because of its reputation, but this experience has left me extremely dissatisfied. Customers should be aware that the quality of support after the sale may not match the promises made at the time of purchase.

I sincerely hope Croma takes this complaint seriously, investigates the service provided, resolves the issues with my AC, and improves customer support standards at the Bhayander branch.

I would rate this experience **½ out of 5 stars**. ⭐☆☆☆☆

I purchased a Lenovo Laptop during 2023 with additional 2 year extended warranty which CROMA promoted from ZIP CARE for which i paid Rs. 5500/- extra. In 2026, we faced poor performance and display brightness problem and so thought of availing the warranty. It was not so easy to get them on board and with great effort and continuous follow up ZIP CARE visited home and did not take the Laptop, stating that the Laptop got external damage such as some minor peel off. I argued in what way these minor external damages will hinder the performance of the Laptop and how it could be expected that a laptop could be maintained in the same condition it was purchased. Finally my warranty claim was rejected and i have to go out for repair. Please avoid such external warranty which is nothing but a fraud and if possible better avoid Croma for promoting such fraudulent companies which is spoiling the name of TATA

Order a product from them. The order was supposed to be delivered in 2 days but after 7 days it still showed as shipped. Called customer care 4 times and each time they told me to wait for 24 hrs for an update but couldn't provide me one. Worst customer service. My first and last order from Croma

Hi Mr Shibashish,

Hope you are doing well. But we are sorry to say this to you. Your team is totally hopeless. By mistake we have purchased window A/c from your Pacific mall showroom and they sold the AMC with the fare commitment since last 3 yrs. We have done the A/C complaint on 7th June, every time your team said 72 hrs TAT time. Person will come and check in 72 hrs and for service they need again 72 hrs. Rightnow i am holding your custmore care number last 01 hrs. and call disconnect automatically (I am putting this on my record). Since last 5 days we are coordinating with your team.
They came and fill the gas but after 30 Mins problem is same now one more sensor is doing problem facing now 2 problems, Gas and Sensor.
We will suggest the people plz don't buy the product from Croma and specially the AMC. We have 2 more Voltas A/C but AMC with the company directly till now. We are not facing any problem. You and your team is failure to give the services.

Pathetic, extremely poor service by TATA Croma, even in extended warranty of appliances, customer is forced to pay for the part. Customer care service is disastrous, just looting the customer money , no proper guidance about appliances service.Staff on desks ,not available , not picking up the call and too rude to respond.If there would be rating in minus , it must be preferred.

My experience with Croma has been extremely disappointing. I purchased a window AC along with an extended warranty, expecting reliable after-sales support. Unfortunately, I have been facing recurring gas leakage and cooling issues since the time of purchase.
What is even more frustrating is the complete lack of customer service. Despite sending more than 10 follow-up emails and escalating the matter multiple times, I have not received a single response from the support team. No one has called me back, provided an update, or taken ownership of resolving the issue.
The technician confirmed a gas leakage problem, yet I was informed that gas refilling charges may apply despite having purchased an extended warranty. Such limitations were never clearly communicated at the time of purchase.
As a customer, I expected better service from a reputed brand. The product issues, coupled with the absence of communication and delayed resolution, have resulted in a very poor customer experience.
I hope Croma improves its after-sales service, customer communication, and complaint resolution process so that other customers do not have to go through a similar experience.

Zero Star

Very disappointing after-sales service from Croma.

I registered a water purifier service complaint on 24 May (Ticket ID: 779593987319) and another on 3 June (Ticket ID: 780498740088). Both complaints were closed without any technician visit, phone call, or resolution.

After escalating the matter, Croma created Complaint No. 8780549803547 and assured me that the case had been prioritized. However, as of 7 June 2026, no technician has contacted me and the issue remains unresolved.

My concern is not just the product issue but the lack of communication and the practice of closing complaints without providing service. Customers deserve proper updates and resolution, especially for essential products such as water purifiers.