Croma Reviews 

Too many time delivery the product
And behavior is bad ur staff nd responding zero don't buy any product of chroma useless company

Hi
Experience with croma store valsad is too horrible
I had buying a AC from Croma store, Valsad.as per their delivery schedule delivery after 3 days and fitting and activation after one day from delivery. During fitting of AC, the service man not show any demo or any cooling and run away and next day no one attaining call or any response.AC was fitted but not in working condition for three days, this kind of service from Croma store Valsad
Completely unsatisfied with Croma
Service level zero

Very Bad product and also very bad service. I suggest to all not purchase this product.

I wish I could drop this review with zero star. Worst service by croma I have ever came across. We ordered the cooler on 13th May and paid extra for the next delivery due to some medical reasons. On 14th at 7:30 pm we are getting email that it is delivered, which wasn’t . After waiting on the call and having explained the things to them again and again, they came up with it was delivered to their Anand Branch. We received it finally at 14th around 9:00pm and at night we found out that it was broken after pouring water and turning it on. After complaining, they are expecting us to wait and follow their protocols, which I think we shouldn’t as we paid for next day delivery and the most frustrating part was they are not ready to accept their fault and they only want us to understand and wait. I strongly suggest not to trust on them blindly as it is going to leave you disappointed. Their customer service is worst even floor manager named K**** wasn’t able to get any solution and she agreed that she was not listening the things that she was talking to me. Doesn’t make sense that they are sticking to their protocols and keeping the customer in trouble who’s having medical conditions.
Please be careful before getting anything from them. They left me with no option, but waiting. It’s been 11 hours that we raised a complain and I am still waiting.

Horrible after sales service. Even after 20 days of delivery the AC has not been installed. Every day I register a request. Every day they give a useless call from their customer support asking the same dumb question if the AC has been installed. Never ever buy from croma

Very disappointed with my LG washing machine. After just 4 years of normal use, it started leaking water. The LG technician inspected it and quoted around ₹10,000 for the repair, which is a very high cost for a product of this age. I expected much better durability and reliability from LG. Based on my experience, I am not satisfied with the product quality or the repair cost.

I bought lloyd A.C. more than 2 years back & also buy their extra 4 years service warranty,but still Croma service centre complete failed to give service in this summer. I already logged 5-6 times complaint but no body answering my complaint, I disgusted by Croma services & tired by their customers care.

I purchased 4 products directly from Croma store between 2019 till 2022. I needed support one of the products purchased in May 2019. The customer support says they do not have any information regarding my purchase nor the number is available to.them. However they can see my purchases only from July 2022 with the same number. Even asking how i could avail the extended warranty for that product, they have no Idea. Their after sales is pathetic.

I am extremely happy to share my review about Ms. Ruchi Gupta, manager Customer Support. She helped me redeem my gift card when all other options at Croma and Amazonpay failed. No one in both the organisations could help me redeem my gift card. I could redeem my 10,000/- . Thankyou so much for your help and support. Extremely greatful for yr efforts

Regards
Lalita Grover

Amazing website. So easy to browse and see things great experience overall.

I ordered a 1.5 Ton Smart AC during the end of April 2026 with a promised delivery the next day. I even paid extra for delivery charges.The status updated to “Out for Delivery” on 29th April, but it has been stuck there for over a week now. There is no proper tracking, no call from the delivery team, and no attempt to deliver the product.Despite raising complaints through multiple channels (customer care, social media, and formal escalation), I have only received generic responses like “escalated” and “we will update soon” with no actual resolution or confirmed delivery date. This kind of service for a heavy appliance during peak summer is unacceptable. Complete lack of transparency and accountability from Croma’s logistics team. I do not recommend buying big appliances like ACs online from Croma right now. Very disappointed with the experience. Date of Experience: May 2026
Rating: 1 star

Till date AC COMPLAIN NOT CLEAR
VERY BAD AND POOR SERVICE

Crome received full payment for AC & committed delivery in 2 days. After 5 days, they say it will take 4 days more that is also not sure. This is pure harassment of customers. I recommend not to go for croma & prefer not to even visit their store.

At the time of purchase, I was clearly assured that installation would be completed within 72 hours. However, as of 03/05/2026, the 72-hour commitment has been breached, and the installation is still pending.
Despite repeated follow-ups with the showroom, no technician has been assigned and no proper response has been given. This clearly shows negligence and a serious deficiency in service.
It is unacceptable that a customer is forced to keep a newly purchased AC unused at home for several days. Customers are not technicians, and installation is entirely the responsibility of the company and its authorized partners.
Due to such poor service, the reputation of the Lloyd brand is being negatively affected. This has caused unnecessary inconvenience, mental stress, and harassment.
If this issue is not resolved immediately, I will proceed with legal action through the Consumer Forum.

Highly disappointed with both Croma and Lloyd service. Not recommended at all.

“Extremely disappointing experience with Croma. The AC installation service was not done on time despite clear communication and promises. First they said 48 working hours, then changed it to 24 hours, but still no proper response. This feels like misleading the customer. Customer support is also not helpful and keeps giving excuses instead of solutions. Very unprofessional service. Would not recommend.”

Invoice Number-SOA555379391791

I recently bought a new Croma AC unit from the Croma store on 5th of April. The product was delivered the next and installed on 7th of April. All done by Croma delivery agents and technicians. As soon as it was turned on, the ac made a loud severe mechanic noise like a ringing sound(don't know how to properly describe it). It wasn't a normal sound that an AC should make. I made a replacement request for a new product as I got a defective one. Croma has shown complete incompetence, delaying it by making excuses and saying its a normal ac sound even after their own technician confirmed it was not normal sound. Lying about technician visits and calls when no such occurred. It is not almost a month since then and nothing has been resolved. Severely dissatisfied with Croma. better to spend your money on other companies that will actually do something to resolve such problems. Not worth the money you save buying a Croma product when all of this things will happen and give you a even worse time.

Dear Sir/Madam,

I would like to raise a complaint regarding the poor service and lack of proper communication from Croma.

The product was delivered without OTP verification, which is a serious concern. Additionally, the delivery status was not updated in the order. There was no call or communication from your team regarding installation.

Even after multiple requests, the delivery status was updated late, but the installation is still pending. The product was delivered on 29.04.2026, and till date no installation has been carried out.

This delay and lack of coordination is causing significant inconvenience. I request you to take immediate action and arrange installation at the earliest.

Such a bad company never buy something from Croma very bad and late deliver not any type of offer only wast of time and money 💰 never buy something for croma and fake promiseing for every staff and every staff is busy in phone not seeing the customers I had such a bad experience I will never go back such a bad service

Very poor service and communicate with operation team i experienced bad