Croma Reviews 

Pathetic service. never buy here.

I would like to appreciate Devika for choosing the best refrigerator and explained the product in detailed.

Worst experience while buying TV

Bed service

Misleading Commitments
I am writing to formally raise a complaint against the extremely poor service at Croma store in Vegas Mall Dwarka.
At the time of purchase, there were multiple staff members aggressively pushing the sale with promises and commitments. However, when it came to post-sale assistance, no one was willing to help. The behavior of the staff was highly unprofessional and disappointing.
Additionally, I received calls from the customer care team using personal numbers, and the response was completely unacceptable — I was told “jo karna hai kar lo,” which reflects a complete lack of accountability and respect for customers.
I was also forced to pay unnecessary and unwanted charges, which were never clearly explained at the time of purchase. This feels like a case of misleading sales practices.
This entire experience has been extremely frustrating and disappointing. I request an urgent resolution, including:
Clarification and reversal of any unfair charges
Proper action against the staff involved

Absolutely unreliable, unprofessional firm. Staff is unaware of protocol, stock or details of products. Doesn’t inspire any faith in their ability to deliver.

We purchased 2 ACs from Croma, store at Kanakapura Road, Bengaluru and while the delivery happened in 48 hours in 2 parts, the installation experience has been extremely disappointing. It has been 6 days since delivery, and installation is still not completed. We were instructed to remove the window grill, which we got done at our own cost. Since then, we’ve been waiting continuously for the technician. This delay has caused major inconvenience, especially as we are dealing with a monkey menace due to the open window. Despite repeated follow-ups, the technicians have been unresponsive and very rude, and calls are often not answered. Very poor after-sales service. Would not recommend them to any one.

Very poor service not organize product installation false commitment poor staff behaviour.

I ordered the cooler from croma and it's way passed it's delivery time and cooler still not arrived and i tried out to customer service in every way possible they never answer and only thing i can talk to is there dumb AI agent who don't have answer of my questions
I don't waht to do now

croma company are theft money from their customers by selling deafacted products , request to all future customers of Croma please be aware . Also there technicians are frauders please be aware . Also want to tell that it’s really humiliating experience on the name of after sale service . Their customer executive only knows one thing sorry please wait that’s the only reply they Have on the name of customer complaint. Request government of India please intervene into this and take action as soon as possible , otherwise it is very big scams under the nose of our system just like digital scams .

Pathetic experience with Croma & ZipCare. Misleading info at purchase about free AC gas refill. Now denying it. Support promised fix in 24 hrs—72 hrs gone, no update. This is unacceptable

PLEASE DO NOT TAKE ANY PRODUCT FROM CROMA BECAUSE THEY DO NOT HAVE OWN PRODUCT AND THEY DO NOT HAVR PROPER TECHNICCCHIANS TO REPAIR THE SAME .
PRODUCT ARE SO FALLTY ,PLEASE ALERT DO NOT BUY ANY PRODUCT FROM CROAM OTHERWISE YOU WILL SUFFER BIG PROBLEM AND LOST YOUR MONEY.

Croma AC installed on 20 Mar 2026. Generated a Service Request for 'Low Cooling' on 20 Apr. The service was assigned to 'Onsitego' & was promised services in 24-48 hours. However no help seems to be insight even after 4 days, inspite of repeated contact with their customer care.

Extremely poor service, response & transparency.

I visited Nanded Croma and experienced poor service. Due to the staff’s lack of product knowledge and miscommunication, I had to go through unnecessary trouble and inconvenience.

I purchased a 43" TV from Croma based on the strong recommendation of the in-store sales representative, who assured me of both product quality and prompt after-sales service. Unfortunately, my experience has been completely disappointing.

Within just a month of purchase, the TV started malfunctioning. When I raised a complaint, a technician did visit and diagnosed the issue, stating that the motherboard needs to be replaced. However, since that visit, there has been absolutely no follow-up or progress on resolving the issue.

What is most frustrating is the lack of professionalism and accountability. Despite multiple follow-ups from my side, there has been no clear communication, no timeline, and no resolution. This is completely contrary to what was promised at the time of purchase.

I expected better service and support, especially from a brand like Croma. This experience has been extremely inconvenient and disappointing. I urge the team to take immediate action and resolve this issue at the earliest.

Very poor customer service, nobody is responding property. In future not going to buy any croma products

I am facing problem of after sales service in my side by side refrigerator. Now it has been month that I am struggling for resolution of my problem. I have purchased extended warranty for my product from croma only still I am struggling. Don't believe on croma. Very very very poor.

Initially, a technician came and did some work, but the AC still didn’t function properly. Then, after another complaint, a different technician came and said that the previous work had damaged your PCB. You paid 3,500 rupees to get the PCB repaired. Even after that, the technician said that your AC needed a stabilizer, which you bought for 7,500 rupees. After installing the stabilizer, the problem still persisted, and you were told that there was a gas problem which cost you around 2,000 to 3,000 rupees to fix. Despite spending more than 15,000 rupees in total, the AC still doesn’t cool properly, and you are facing inconvenience. You want to file another complaint. What should you do now? The technician have not given a proper bill also.

I had a very disappointing experience with Croma after purchasing an Aquaguard water purifier.

The product is still under warranty, and I scheduled a technician visit through Croma for filter cleaning. However, the technician demanded ₹520 for the service, even though it should be covered under warranty. When I contacted Croma support, they clearly confirmed that no charges were applicable.

Despite this, the technician refused to perform the service without payment. This shows a serious lack of coordination and accountability between Croma and their service partners.

As a customer, it is frustrating to be stuck between conflicting information and denied rightful service under warranty. I expected better professionalism and transparency from a brand like Croma.

Based on my experience, I would not recommend purchasing products from Croma unless they improve their after-sales service and ensure proper communication with their technicians.