The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more
Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more
Company replied
Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more
Company replied
Company details
Written by the company
Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.
Contact info
240 Blackfriars Road , SE1 8NW, London, United Kingdom
- 0800 231 5199
- Client.experience@croneri.co.uk
- www.croneri.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Very helpful
Chantelle was very helpful, was informative and made the process very easy and straightforward
February 5, 2026
Unprompted review
Reply from Croner-i
Hi, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
As always quick & efficient
As always quick & efficient service from Chantelle thank you !
February 5, 2026
Unprompted review
Reply from Croner-i
Hi Julie, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
I have been using Croner for a while…
I have been using Croner for a while now. They are fantastic and they always respond so swiftly. Most recently, Eleanor, David and Michael. Strongly recommend.
February 5, 2026
Unprompted review
Always very pleased with the service…
Always very pleased with the service and the speed of response from Vikki
February 4, 2026
Unprompted review
Laura is great to work with
Laura is great to work with, she's extremely professional and works hard to meet the needs of my practice and clients.
February 4, 2026
Unprompted review
Reply from Croner-i
Hi Hania, thank you for your 5-star feedback. We are thrilled to hear that Laura provided you with an extremely professional service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Very helpful renewal meeting with Laura.
February 4, 2026
Unprompted review
Reply from Croner-i
Hi Graham, thank you for your 5-star feedback. We are thrilled to hear that Laura provided you with a very helpful service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Great introduction to the system
Amelia was really helpful getting me up and running on the system. She walked me through the navigation and offered great suggestions and was very responsive. We're really looking forward to using this system.
February 4, 2026
Unprompted review
Good prompt and knowledgeable service…
Good prompt and knowledgeable service from Theresa.
February 3, 2026
Unprompted review
Reply from Croner-i
Hi Michael, thank you for your 5-star feedback! We are thrilled to learn that Theresa provided you with a knowledgeable service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
clear and concise explanations provided
February 3, 2026
Unprompted review
Reply from Croner-i
Hi Andrew, Thank you for leaving a 5* review for Croner!
Many thanks,
Emily
The whole process was straightforward…
The whole process was straightforward and efficient from start to finish
January 21, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
David is very knowledgeable.
January 28, 2026
Unprompted review
Reply from Croner-i
Hi Mohammad,
Thank you for your 5-star review. We are thrilled to learn that David provided you with a knowledgeable service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Quick responses and clear communication…
Quick responses and clear communication from Vikki
January 30, 2026
Unprompted review
Reply from Croner-i
Hi, thank you for your 5-star feedback! We are thrilled to learn that Vikki provided you with an efficient service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Very good experience
January 27, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Quick reply to my request
Quick reply to my request, ensuring the information was going to the correct person
January 27, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
A useful resource
Once we had decided to utilise the platform, the sales process and onboarding has been positive.
I am yet to fully utilise the portal but having undertaken the walkthrough, it looks like it has useful resources that will assist the HR team.
January 27, 2026
Unprompted review
Reply from Croner-i
Hi Debbie, thank you for your feedback. We are thrilled to have provided you with a great service during your onboarding.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Great service
Great service, very professional. Especially dealing with Ella Irons, she was very helpful with this case.
January 23, 2026
Unprompted review
Reply from Croner-i
Hi Zara,
Thank you for your 5-star review. We are thrilled to learn that Ella provided you with a professional service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Reply from Croner-i
Hi, thank you for your 5-star feedback!
It's great to learn that Isabella provided you with a quick and comprehensive service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Chantelle is always reactive
Chantelle is always reactive, helpful and efficient in replying to my emails, enabling me to react quickly to the client
January 21, 2026
Unprompted review
Reply from Croner-i
Hi Michelle, thank you for your 5-star feedback! We are thrilled to learn that Chantelle provided you with a helpful and efficient service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Property gift to charity
Croner have been really helpful in dealing with a complicated gift of assets to a charity. We have received prompt and very helpful advice
January 21, 2026
Unprompted review
Reply from Croner-i
Hi Robin, thank you for your feedback. We are thrilled to have provided you with a helpful, prompt service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
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