The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more
Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more
Company replied
Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more
Company replied
Company details
Written by the company
Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.
Contact info
240 Blackfriars Road , SE1 8NW, London, United Kingdom
- 0800 231 5199
- Client.experience@croneri.co.uk
- www.croneri.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
Customer service, professionalism and speed of reply
January 20, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
We value the professional approach and…
We value the professional approach and consistent support we receive. It’s reassuring to work with a company that understands our needs and acts promptly.
January 16, 2026
Unprompted review
Reply from Croner-i
Hi Sally, thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Quick & clear response
Isabella was very quick to respond and provided a clear answer to my question. Thank you!
January 16, 2026
Unprompted review
Reply from Croner-i
Hi Poppy, thank you for your 5-star feedback!
It's great to learn that Isabella provided you with a quick and clear service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Complex share for share exchange
Requested advice on an unusual share for share exchange, Alexander McCarthy was extremely helpful with initial advice and responding to a follow up question where he provided a worked example to help illustrate the process.
January 15, 2026
Unprompted review
Reply from Croner-i
Hi Avtar, thank you for your 5-star feedback!
It's great to learn that Alexander provided you with an extremely helpful service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Efficient adviser
January 15, 2026
Unprompted review
Reply from Croner-i
Thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Friendly team member
Friendly team member, walked me through the important parts of the system, understood the areas I wanted more detail but didn't spend too long on each area. Right balance of training
January 13, 2026
Unprompted review
Reply from Croner-i
Hi Nina, thank you for your feedback.
We are pleased you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Amelia
Amelia was really helpful and knowledgeable about the product. She guided me through the website highlighting the all the relevant areas and answered all my questions. Great service!
January 13, 2026
Unprompted review
Reply from Croner-i
Hi Anna, thank you for your 5-star feedback. We are thrilled that Amelia provided you with a helpful and knowledgeable service during your onboarding. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Amelia CIPD HR Inform Guru
Amelia, was an excellent trainer, great personality soft tone, that made listening really easy. She was very accommodating in arranging the training and the time for it, and here expertise of the system was clearly demonstrated in the training delivered. Lovely pace and clear concise explanations.
January 14, 2026
Unprompted review
Reply from Croner-i
Hi Sandra, thank you for your 5-star feedback. We are thrilled that Amelia provided you with an excellent service during your onboarding. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Theresa has been great at reminding me…
Theresa has been great at reminding me and chasing me up to ensure mu cover was accurate and there were no gaps
January 13, 2026
Unprompted review
Reply from Croner-i
Hi Helen, thank you for your 5-star feedback! We are thrilled to learn that Theresa provided you with a helpful service. Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Service and technical support with a personal touch.
Service with a personal touch and human contact along with technical support when requested and consequently peace of mind.
January 8, 2026
Unprompted review
Reply from Croner-i
Hi David, thank you for your 5-star feedback.
We are pleased you were provided with excellent support with a personal touch.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Efficient response
Chantelle was very clear with her prompt reply to my query.
January 7, 2026
Unprompted review
Reply from Croner-i
Hi Julian, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Chantelle was very helpful and…
Chantelle was very helpful and delivered what was asked very quickly
January 6, 2026
Unprompted review
Reply from Croner-i
Hi Carmen, thank you for your feedback! We are thrilled you were provided with a helpful and efficient service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Excellent advice
Excellent advice, clearly set out, comprehensively considered with all my questions addressed.
December 22, 2025
Unprompted review
Reply from Croner-i
Hi Ann, thank you for your 5-star feedback.
We are pleased you were provided with excellent advice.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Insurance Query
A quick response that answered the question raised without any doubt. Thank you :-)
January 2, 2026
Unprompted review
Reply from Croner-i
Hi Robert, thank you for your 5-star feedback.
We are pleased you were provided with an efficient response regarding your insurance query.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Very helpful staff member
Very helpful staff member - Chantelle Vesty. She resolved all our queries and questions promptly. And its been a delight working with Chantelle.
December 23, 2025
Unprompted review
Reply from Croner-i
Hi there, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
She is very helpful
December 19, 2025
Unprompted review
Reply from Croner-i
Hi Daniel, thank you for your feedback! It's great to hear you found our service and advisor helpful.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Nice to talk to a person
Very helpful conversation with knowledgeable member of your team.
December 19, 2025
Unprompted review
Reply from Croner-i
Hi Peter, thank you for your feedback! It's great to hear you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Very helpful on the telephone and…
Very helpful on the telephone and responded to my question immediately.
December 18, 2025
Unprompted review
Reply from Croner-i
Hi Tracey, thank you for your feedback! It's great to hear you were provided with a 5-star service.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
A Very Prompt response
Chantelle Vesty was very prompt in answering my query and directing me to who I needed to contact
December 18, 2025
Unprompted review
Reply from Croner-i
Hi Julie, thank you for your feedback! We are thrilled you were provided with a positive service by Chantelle.
Please do not hesitate to reach out if you require any further support!
Thanks, Croner-i
Responsive / Professional
Quick, professional and complete services. Highly recommend insurance and VIP. About to renew year 3.
December 18, 2025
Unprompted review
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