They don't properly vet the companies presenting offers on their platform. I've lost the original equity invested on 2 out of 4 deals and am uncertain how the last two will close out. These are high... See more
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If you'd like to lose your investment money, this is the place to go. I invested in 4 Crowd Street multi-family projects about 3 years ago and 2 of them have completely collapsed and lost 100% of my m... See more
I have invested in many CRE crowdfunding platforms. On others, the returns have been great, as projected or even more. With CrowdStreet I invested in 6 deals, all delayed, only one has paid partially... See more
4 areas for improvement 1. Enable holding funds in a pre-paid account so that deals can be funded quickly 2. DO NOT enable "INVEST NOW" until the presenters have presented their presentation. Q&A... See more
Company details
Written by the company
Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.
Contact info
10 E 40th St, Ste 1020, 10016, New York, United States
- (888) 432-7693
- ir@crowdstreet.com
- www.crowdstreet.com
1.9
Poor
160 reviews
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This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
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Overall very good except in Jan/Feb.
Overall very good except in Jan. and Feb was terribly bad. We were locked out of every investment we tried to make even though we had already invested about $500,000. System kept giving us all kinds of erroneous reasons why we could not submit our offers, i.e. you didn't have our address and we were not approved to bid on this offer, etc., etc., etc. It is better now with good and frequent offerings.
April 5, 2021
Reliable Investment Platform
We started investment on CS platform Dec 2019 after some research and discovered that the CS platform is user-friendly, self-explanatory, transparent, and with lots of educational and instructive resource. Compared to other platform, the investment opportunities offered on CS platform are in high quality with higher projected return and with high transparency overall. Since our investment started in Dec 2019, our interaction with CS and with all sponsors are very satisfactory ie the response are timely and helpful. Last but not the least is the performance of the portfolios we invested are up to projected delivery in return or timeline. Overall, quality and reliability in all aspects are the most important factor we use/stay with CS
April 5, 2021
TOO DIFFICULT TO INVEST
I hit the invest now button the second it was available but never got approval to fill out documents.
April 5, 2021
Reply from Crowd Street
Hi Glenn,
Thanks for your review, and we’re sorry that you ran into some issues during the offer submission process. Did you have a chance to reach out to our Support team for assistance? We hope that you consider trying CrowdStreet again, and please know that we’re here to help if you run into any problems in the future. You can reach us directly by emailing help@crowdstreet.com, and our Help Center can be accessed here: https://crwd.st/HelpCenter
Thank you,
CrowdStreet Customer Relations
I appreciate the deal selection…
I appreciate the deal selection available at CrowdStreet and have not found any other crowdfunding sites with the same variety. I also appreciate the wealth of information provided for each offering.
However, I find CrowdStreet lacking in customer service. It is nearly impossible to speak with someone without waiting a day or more, if at all. Email questions are not always answered either. In a recent offering, I applied before it sold out, but was still not permitted to participate. It was quite disappointing. I received no response to my email about it.
April 5, 2021
Reply from Crowd Street
Hello Herb,
Thanks for your review of CrowdStreet. We’re glad that the deal selection and information has been to your liking, but we’re sorry that we missed the mark when it came to offering stellar customer support. Over the past several months, we have been focused on growing the size of our team, and improving the customer service experience remains a top priority for us. In addition to increasing our support resources, we also continue to partner with sponsors to ensure that investors receive timely responses to deal-specific questions.
We hope this helps shed light on the recent improvements we've made based in part on feedback such as yours. If you have any remaining questions or concerns regarding your account, please let us know by emailing help@crowdstreet.com, and we’ll be happy to assist. When reaching out, please be sure to also mention our interaction here on Trustpilot.
Thanks for being a member of the CrowdStreet community, Herb!
CrowdStreet Customer Relations
Most things are done well
Most things are done well, still a little too much time between approval of each step, especially funding.
Very disappointed in Crowdsteet Blended Portfolio II. 1) K-1's for my 20 individual CRE investments are to me by April 15th, the portfolio should not take til September 15th.
2) Before investing, investors were told we would not have to file individual state K1s then after you had our money you reversed on that. I NEVER would have invested knowing I would have to file up to 20 state K1s. Very upset about this.
April 5, 2021
Done and done
Done and done. Would never recommend to another person. Hoping and waiting to close all my positions.
April 5, 2021
Reply from Crowd Street
Hi YV,
We’re sorry to hear that you’re no longer a community member of CrowdStreet. If there’s anything we can do to assist, please email help@crowdstreet.com and mention our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
Easy transactions and enjoyed webinars
April 5, 2021
Easy platform to use with a broad set…
Easy platform to use with a broad set of Investments
April 5, 2021
Crowdstreet allows individual investors…
Crowdstreet allows individual investors to diversify their portfolio into commercial realestate. I began investing on crowdstreet since last July. Crowdstreet brought in various deals, investor's due diligence and judgement are needed as any investment contains risk.
The platform is easy to use and quite efficient. I strongly recommend it.
April 5, 2021
Good follow up
April 5, 2021
I am extremely disappointed that the K1…
I am extremely disappointed that the K1 tax document for my CrowdStreet fund investment (series V) will not be available until September. I anticipated that K1s from real estate partnerships would arrive late in tax season and possibly create the need to file extensions some years, but September is ridiculous. I will not invest in any other funds on the platform and would advise others to consider this issue. This issue should be prominently disclosed by CrowdStreet.
April 5, 2021
The more recent experiences with…
The more recent experiences with offerings kind of left me spinning my wheels wondering if the effort is really worth potentially not being in deals.
Also terms are increasingly becoming less structure from offerings. As cap rates have shrunk this is industry wide though, so not specific to CS. I still refer my friends to the site, and believe it is the best in class platform.
April 5, 2021
Very disappointed in the Falcon Point…
Very disappointed in the Falcon Point group. Poor communication, disappointing distributions and they seemed to have given focus on their other projects.
April 5, 2021
Reply from Crowd Street
Hello Mike,
We appreciate your feedback and acknowledge the frustration caused by your experience. Beyond barring poor performing sponsors from the Marketplace, the tools at our disposal are limited due in part to our direct-to-consumer model. We are, however, happy to share that we’re making operational changes to increase our leverage. In addition to our multi-step and on-going diligence and review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability.
Please reach out to help@crowdstreet.com if we can be of any additional assistance.
Thank you,
CrowdStreet Customer Relations
The way that deals are assigned has…
The way that deals are assigned has been changing and now appears arbitrary. I have twice submitted offers which were accepted, right at the time the window opened. Twice I have had the initial offer reviewed and approved, but have found the deals to be oversubscribed when I was asked to sign the documents and thus not allowed to invest. On both occasions, I have checked back in the same day, both times, hours after the offers had initially been approved. It feels like to me that the communication and deals are not transparently being assigned. If I sign up as soon as the deal is open and have my offer accepted, I should be given a defined period of time to complete the document offerings. This period could be as short as 12-24 hours, as long as it is communicated and is consistent. At this point, although I have invested nearly a half million with crowdstreet, I am looking for other suppliers.
April 5, 2021
Reply from Crowd Street
Hi Charles,
We appreciate your feedback, and we’re sorry to read that you’re considering other platforms for future investments. Whenever possible, we provide investors with transparency into our procedures, so we’d like the opportunity to address your concerns regarding the offer submission and oversubscription process.
While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments will be finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more details, please visit this FAQ: https://crwd.st/FAQ-Oversubscription and for tips on how you may increase the chances of participating in a high-demand deal, please see: https://crwd.st/HighDemandDeals
We hope this information is helpful, and if you have any other questions or concerns, please reach out to us by emailing help@crowdstreet.com. When reaching out, please be sure to reference our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
Your funding process needs improvement
Your funding process needs improvement
Either have a direct wallet payment so we don’t have to run to wire the payment the process will be a lot smoother alao
April 5, 2021
Reply from Crowd Street
Hello,
Thanks so much for your review and feedback surrounding a digital wallet solution. At this time, CrowdStreet does not have this functionality in place, but we appreciate your insights and will share your thoughts with the appropriate team.
If you have additional questions about CrowdStreet, be sure to visit our Help Center at https://crwd.st/HelpCenter or reach out to us directly by emailing help@crowdstreet.com.
Thank you,
CrowdStreet Customer Relations
Do your homework and don’t rely on…
Do your homework and don’t rely on others to do it for you......
April 5, 2021
Reply from Crowd Street
Hi Edward,
Thanks for sharing your feedback here on Trustpilot. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles and it is difficult to know how and when the economy will change. Additionally, CrowdStreet is a facilitator of real investments and is not an investment manager. We only present opportunities that have experienced, real estate managers in place to manage the assets after the closing.
Have you had a chance to visit our Investor Resource Center? There you will find a large collection of content including our investor quick start guide and our 'StreetBeats: Expert Insights' video series: https://crwd.st/ResourceCenter
Thank you,
CrowdStreet Customer Relations
Getting harder and harder to have…
Getting harder and harder to have offers accepted. Last deal was less than 2 minutes before becoming over subscribed
April 5, 2021
Reply from Crowd Street
Hi Donald,
Thanks for providing this feedback on participating in oversubscribed and high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription
We also regularly share user feedback with our Customer Experience team to assess how we can improve upon the existing offer process, so we value the insights that you shared with us here. If you have additional thoughts or concerns, please feel free to email us at help@crowdstreet.com, and we’ll be happy to assist.
Thanks again,
CrowdStreet Customer Relations
Platform is still good but investment…
Platform is still good but investment oppty are difficult to get in. Looks like you may have too much demand and no supply.
I have participated in 12 deals across different geography and assets.
Performance: Just ok. Though we are facing unprecedented times none have performed exceptionally well and some deals are struggling.
Transparency: CS can do better. Seems like CS only cares about raising fund after that we left on our own. You guys need to scrub projections better, seems to me sponsors are paining rosy picture which may be aggressive at times. I am not sure how accurately or completely you disclose performance on realized deals for checking track record
CR: could be better, asking to fill out survey forms means you are getting very big and no more niche or boutique.
April 5, 2021
The Crowdstreet platform is really…
The Crowdstreet platform is really solid and makes the investing experience as simple as it can be. I also appreciate the portfolio feature, which aggregates the different investments and lets you see all investment details, distributions, communications, and tax documents in one place. I wish all of my investments could be put on their platform!
April 5, 2021
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