They don't properly vet the companies presenting offers on their platform. I've lost the original equity invested on 2 out of 4 deals and am uncertain how the last two will close out. These are high... See more
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See what reviewers are saying
If you'd like to lose your investment money, this is the place to go. I invested in 4 Crowd Street multi-family projects about 3 years ago and 2 of them have completely collapsed and lost 100% of my m... See more
I have invested in many CRE crowdfunding platforms. On others, the returns have been great, as projected or even more. With CrowdStreet I invested in 6 deals, all delayed, only one has paid partially... See more
4 areas for improvement 1. Enable holding funds in a pre-paid account so that deals can be funded quickly 2. DO NOT enable "INVEST NOW" until the presenters have presented their presentation. Q&A... See more
Company details
Written by the company
Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.
Contact info
10 E 40th St, Ste 1020, 10016, New York, United States
- (888) 432-7693
- ir@crowdstreet.com
- www.crowdstreet.com
1.9
Poor
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
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Overall the opportunities offered have…
Overall the opportunities offered have been interesting and investment worthy. I've had numerous issues with the platform in the past and the lack of timely customer service can be frustrating.
April 5, 2021
Reply from Crowd Street
Hi Barry,
We appreciate your feedback! It’s great to hear that you have found value in the investment opportunities on our platform, and we’re sorry that there have been some bumps along the road. We acknowledge that our team has struggled in the past to meet investor expectations for response times, but we’re happy to share that the team has grown substantially in the past six months. We realize this doesn’t change your past experiences with us, but please know that we’re listening to customer feedback such as yours, and we’re actively working to address these concerns.
Thanks again for your review, Barry, and if we can be of any assistance, please email help@crowdstreet.com or visit our Help Center here: https://crwd.st/HelpCenter
Regards,
CrowdStreet Customer Relations
Exception service / easy to navigate
March 30, 2021
Nothing is perfect - this is close!
Nothing is perfect - so a 4.5 out of 5 would be most appropriate.
Crowdstreet offers investment opportunities in a variety of real estate sub-categories but focuses on the most relevant ones in the respective economic environment. Over the years, offering sizes have increased and sponsor tenure and reputation have improved.
The investment process is straight forward and, with the new visual support, highly intuitive. A thing to improve would be more proactive communication approach for deals that have been sitting idly in the user's transaction area.
Other big plusses are the weekly StreetBeats videos, providing timely market updates, and the longer research presentations on the industry.
March 29, 2021
Reply from Crowd Street
Hello,
We appreciate your review, Chris! We’re glad that you have found value in our platform, and we acknowledge your feedback in regards to providing more proactive communication for certain deals. As a direct-to-consumer model, the tools at our disposal are limited in terms of influencing sponsor behavior, however, we are continuously reviewing our processes and trying to improve our leverage. In addition to our existing review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability.
We hope this explains things a bit more, and if we can assist you in any way, please let us know by emailing help@crowdstreet.com. You can also access our Help Center at any time by visiting: https://crwd.st/HelpCenter
Regards,
CrowdStreet Customer Relations
A fantastic portal for finding and tracking direct commercial real estate investments
CrowdStreet has been a fantastic tool for me to find and track my direct commercial real estate investments. It adds an extra layer of diligence to increase my confidence in the investments presented. Additionally, it makes tracking all my investments in one place very simple and easy.
March 25, 2021
Looking forward to continued features expansion
Looking forward to continued feature expansion on the portal for both end users and sponsors. Would like to see some integration functionality with other third party service providers for better accounting/data set work flows.
March 24, 2021
Great Platform!
The platform is incredibly easy to use. Crowdstreet has done an incredible job of streamlining what is typically a very laborious process to make CRE investments possible for individuals. They do a great job vetting out the best sponsors and investment opportunities, bringing only the best deals to the marketplace. Also, having a unified view of all your portfolio investments along with all documents in one place helps keep you very organized
March 23, 2021
Some of the project sponsors are not…
Some of the project sponsors are not good. I don't mean the project return is low. I mean the quality of the sponsors, being responsive, showing respect to investors, communication effectiveness.
March 23, 2021
Reply from Crowd Street
Hi James,
Thanks for your feedback, and we’re sorry that we’ve missed the mark when it comes to sponsor communication. We acknowledge these concerns, and our team is working to improve the experience. As a direct-to-consumer model, the tools at our disposal to influence poor performing sponsors—beyond barring them from the Marketplace—are limited. We are, however, making changes in how we operate to increase our leverage. In addition to our multi-step and on-going diligence and review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability.
Thanks again for your review, and please don’t hesitate to reach out to us at help@crowdstreet.com if we can be of any assistance.
Regards,
CrowdStreet Customer Relations
Best of Breed.
Best of Breed.
I have been investing in CRE through CrowdSteet for 2 year, in over a dozen offerings. Never had a problem. They are the best. I have also invested through other online CRE brokers, but no-one come close to the deal quality of CrowdStreet. Highly recommended.
March 22, 2021
CrowdStreet vs Competitors
Over the past 24 months I've invested into 30+ CRE deals through CrowdStreet and 3 other real estate crowd funding firms and I've found that CrowdStreet provides the best offerings with the most thorough analysis and information.
March 22, 2021
Crowdstreet is a game-changing offering…
Crowdstreet is a game-changing offering for both investors and sponsor's alike. The company has totally democratized the process of investing in commercial real estate for investors and has dramatically simplified the fundraising process for sponsors. There are other crowdfunding platforms, but none of these come close to the quality and efficiency of Crowdstreet, and no other platform offers an unbiased marketplace in the way that Crowdstreet does. At the core is an excellent team of professionals who make all of this work. Great company. Great product. Great Team
March 22, 2021
Offers look good but Horrible customer service.
I usually invest on RealtyMogul platform and whenever I needed them I could always reach my advisor. Then I thought I should research other platforms and came across Crowdstreet. Really liked their offerings committed on 2 properties. Did verify with them as accredited investor.
BUT I COULD NOT TRANSFER FUNDS AS INDIVIDUAL INVESTOR. Tried reaching crowdstreet customer service by phone email chat . No one calls back even always leave a voice mail.
Then we were very concerned and decided to back off .
If they don’t provide CS to a potential customer how can I expect them to take my call if my investment is in trouble?
December 4, 2020
Unprompted review
Reply from Crowd Street
Hi Venkat,
Thanks for your review, and we’re sorry for the frustration you experienced when reaching out to us for support. We acknowledge that our response times did not meet investor expectations in the past, but we are happy to share that our team has grown substantially in the past year. While we do not currently offer live telephone support, we now aim to respond to customer email inquiries within one business day. Additionally, we’ve expanded our Help Center content with FAQs and how-to walkthroughs, which you can access here: https://crwd.st/HelpCenter
If you have any outstanding questions or concerns regarding your account, please email help@crowdstreet.com, and our team will follow up with you directly. When reaching out, please be sure to reference our exchange here on Trustpilot.
Thanks again for your feedback, and we hope you consider rejoining the CrowdStreet investor community.
Regards,
CrowdStreet Customer Relations
Crowdstreet's customer service is nonexistent!
Crowdstreet's customer service is horrible. If you call them you get a message that says to email your question. You can also leave a voicemail, but in either case no one ever returns your calls or responds to your emails. I was recently on a Zoom presentation where they were raising money for a project that had previously gone bankrupt and the new owner was the same developer with a different name. My question about this was ignored by the host. How can they expect you to invest large sums of money when you can't even communicate them. Run from Crowdstreet as fast as you can.
October 29, 2020
Unprompted review
I concur with all the negative reviews…
I concur with all the negative reviews re Crowdstreet’s “horrendous” customer service. It’s really the worst I’ve experienced across the board. I’ve received no response whatsoever to my email and voicemail inquiries. Inexcusable. I’ve moved on.
October 28, 2020
Unprompted review
Reply from Crowd Street
Hello RSB,
Thanks for providing this honest feedback, and we’re sorry that you’re no longer an active member of our investor community. While this doesn’t change your past experiences with us, we are happy to share that our Support team has grown substantially in the past year, and we now aim to respond to customer inquiries within one business day. If there’s anything we can do to assist, please email help@crowdstreet.com, and be sure to reference our exchange here on Trustpilot in your message. You can also visit our Help Center for FAQs and how-to walkthroughs here: https://crwd.st/HelpCenter
Thank you,
CrowdStreet Customer Relations
CS brings many deals to the public
CS brings many deals to the public, from many companies. You can invest in company A and may wait a while until another opportunity presents itself on their platform. NO WHERE does CS state your ability down the road to invest directly with Company A in a completely different venture will be blocked by CS!! This is wrong on so many levels. Greedy? Maybe. Deceitful? No doubt. Someone you want to do business with? Hell NO.
August 10, 2020
Unprompted review
Reply from Crowd Street
Hi Joseph,
We take your feedback seriously, and we’d like to learn more about your experience. At your convenience, please send additional details to help@crowdstreet.com, and our team will follow up with you directly. In your message, please reference our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
I have invested in 4 CRE offerings from…
I have invested in 4 CRE offerings from Crowdstreet over a period of 18 months. While they have lot of offerings I dont think the due diligence is sufficient. 3 of the 4 investments are under performing. The 4th one is also at risk now. While Covid has played a role but is only partially to blame.
July 29, 2020
Unprompted review
Reply from Crowd Street
Hi SR,
We appreciate your review, and we’re sorry that your experience with CrowdStreet has been less than stellar. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles, and it is difficult to know how and when the economy will change. With these considerations in mind, CrowdStreet does offer investors access to opportunities that were previously only available to private or institutional investors. Investors are also able to invest in several projects in different geographic markets to both target and diversify their investment opportunities.
If you have additional feedback for us or any outstanding concerns regarding your investments, please reach out to help@crowdstreet.com, and we’ll be happy to assist.
We look forward to hearing from you,
CrowdStreet Customer Relations
Do not get on their mailing list
I have no first hand experience regarding their investments but it is virtually impossible to get off of their mailing list.
If you are just curious, do not sign up for their emails.
July 18, 2020
Unprompted review
Reply from Crowd Street
Hello,
We’re sorry that you ran into some trouble with unsubscribing, Jim. It looks like you have already spoken to our team about this issue, but you can change your email preferences or unsubscribe by clicking on the applicable link within the footer of the email you received. Alternatively, you can also reach out to help@crowdstreet.com, and we'll be happy to assist you.
Thank you,
CrowdStreet Customer Relations
CS plentiful deals lacks customer service
Crowdstreet has a large and varied ( location, duration, sponsor, property type...) selection of CRE investments with numerous documents to help you become better educated,platform seems to be well planned for tracking investments made with different sorts to assist in diversification.. Platform seems to be more of a posting board for deals with non existent to limited response from Crowdstreet staff. Phone calls have never been answered out of 5 left messages one call has been returned using their preferred method of interaction, email, out of 4 one has been returned. When attempting to complete forms and fund an investment I need questions answered. Because of the time sensitive nation of funding in order to be included in an investment a wire transfer ($30) is best over ACH (no cost). I have not tried Fundrise at this point but RealtyMogul gives a dedicated person whom I found informed, there to assist and not to sell with great customer service and an unhurried experience. I like some of Crowdstreet but so far after 3 Investments I have to say in my opinion CS lacks in the investor relationship area. CS goes have regional get togethers which I will attend my first this month and expect an informative event and hope it’s not just a sale pitch.
February 2, 2020
Unprompted review
Reply from Crowd Street
Hi Roby,
Thanks for sharing this feedback, and we’re sorry that your experience with our team did not meet expectations. We recognize that our past response times left much to be desired, but since February 2020 (the publication date of your review), our Support team has grown substantially. Although we do not currently offer live telephone support, we aim to respond to all customer email inquiries within one business day. We have also expanded content in our Help Center which contains FAQs, video walkthroughs, and additional self-serve resources: https://crwd.st/HelpCenter
In regards to your feedback related to funding a deal, CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additionally, your bank account payment features and the associated fees are determined by your financial institution, so you may consider reaching out to your financial institution to further discuss your options. See this FAQ on our website for more information regarding funding an investment: https://crwd.st/FundingAnInvestment
We hope that your experience with us has improved since publishing this review, and please know that we’re always here to help! Just email help@crowdstreet.com, and our team will be happy to assist.
Thanks again,
CrowdStreet Customer Relations
I have invested in 7 deals totaling $250K
So far, I have invested in 7 deals totaling $250K.I love the site and the service has been excellent.
October 20, 2019
Unprompted review
Gave them a shot and they blew it....avoid
After laboring through the verification process (which is done through VerifyInvestor.com, which is VERY problematic), I made an offer on an investment, but finally had to retract and close my account due to an extremely unpleasant experience with their customers support (Reed L). I inquired with their about how the investment would be funded (the minute details that are missing from the FAQs), and instead of a professional explanation, I got a very patronizing and disrespectful reply. The problem being that funding with their investment partner required WAY too many moving parts (wiring to a bank, which then wires to another bank and so on). Apparently, this lack of 'integration' is common throughout their invesment partners. They really need to work on this and make the whole process more efficient. They certainly have some attractive offerings. But, I'm happy to do my investing with other, more professional platforms.
01-Feb-2022 Update: in response to CS reply below. Since the time I posted this review, I have learned much too much about CS and its dubious business practices! (search "Investors: Be Careful Walking Down CrowdStreet"). There is no way in hell I will ever give these guys my money. Never!
June 23, 2019
Unprompted review
Reply from Crowd Street
Hi Andrew,
We apologize for the frustration you encountered when submitting an offer back in 2019, but we appreciate your honest feedback regarding the experience. Based in part on feedback such as yours, our team has been focused more than ever on providing stellar customer service, and it remains a top priority for us moving into 2022. In addition to hiring additional resources and improving response times, we have also improved our processes and expanded Help Center content (https://crwd.st/HelpCenter) to meet investor expectations. We realize these improvements don’t change your past interactions with us, but we hope this sheds light on the progress we have made.
Thanks as well for your feedback regarding the funding process—we acknowledge that the process is less than ideal, and it’s something our Customer Experience team is working to improve. CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additional funding information can be found in this FAQ on our website: https://crwd.st/FundingAnInvestment
It sounds like you no longer have an account with us, but if we can be of additional assistance, please email help@crowdstreet.com, and be sure to mention our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
Reasonable to use but even if you…
Reasonable to use but even if you express high interest in an offering before its made available, the best deals close before any regular people can get access to them.
June 7, 2019
Unprompted review
Reply from Crowd Street
Hi Brian,
Thanks for your review, and we appreciate your feedback on participating in high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription
Regards,
CrowdStreet Customer Relations
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