The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more
Company replied
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more
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Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more
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Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Crown Decorating Centres
Thank you so much for taking the time to leave a review
Reply from Crown Decorating Centres
Thank you so much for taking the time to leave a review
GUYS AT SWANSEA BRANCH 1ST CLASS
GUYS AT SWANSEA BRANCH 1ST CLASS. Dave. Andrew Scott Ltd
December 18, 2025
Unprompted review
Reply from Crown Decorating Centres
“Thank you for your feedback — it is greatly appreciated. Your comments have been forwarded to the store and their regional manager.”
Well done to Tom and all the staff at…
Well done to Tom and all the staff at CDC Shawfield Glasgow, always go that extra mile to get what you're looking for, well done guys.
December 15, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your feed back it is most appreciated and your comments have been forwarded on to the store and their regional manager
delivered on time good service went…
delivered on time good service went in the wellingborough branch so unhelpful did not loo as if they wanted to serve walked the other way
December 10, 2025
Reply from Crown Decorating Centres
Thank you for your review, your comments will be forwarded to our Wellingborough CDC
Howncan crown paint be more expensive…
Howncan crown paint be more expensive at a criwn decorating centre than other diy stores ?
November 26, 2025
Simply the best
As another busy year comes to end an end, just wanted to say thanks to Scott and the lads at Crown Bolton. Always greeted with a smile and great banter, they have a brilliant knowledge of crown products and always happy to give advice and always happy to go that extra milr, thanks Lads😜
December 13, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your feed back it is most appreciated and your comments have been forwarded on to the store and their regional manager
Great service
As a DIYer I searched online for the product I wanted and found the best deal on the Crown Decorating centre website. I ordered and paid online and collected the next working day without any wait whatsoever.
Lovely people at the centre.
December 6, 2025
Reply from Crown Decorating Centres
Thank you for your comments
Fantastic customer service in Charlton
The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre is very well stocked and easy to navigate too. Having someone as good as Alicija sets Crown Decorating Centres apart from the 'big sheds' like B&Q and Wickes where personal service is almost non-existent. She is a credit to your business, which is a rare thing in today's trade and retail market. Highly recommended indeed.
December 6, 2025
Unprompted review
Reply from Crown Decorating Centres
Thanks you for your comments, I forward them on to our Charlton CDC
Ronnie at the St Helens shop went above…
Ronnie at the St Helens shop went above and beyond. Was really helpful a true asset to the team. Thank you Ronnie.
December 6, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you for your comments, I will forward them to our St Helens branch
A good all round service
Ease of ordering on line along with very helpful and friendly staff when collecting my order.
November 27, 2025
Reply from Crown Decorating Centres
Thank you for sharing your feedback about your online order and your visit to the store.”
Reply from Crown Decorating Centres
Thanks you for your review
Reply from Crown Decorating Centres
We are sorry you are still waiting for your order, can you please email your order number to customer.care@crownpaints.co.uk, so we can look into this for you.
Reply from Crown Decorating Centres
Thank you for sharing your feedback about your visit to the store.”
Goods not delivered and no refund received.
Goods have not been delivered and a refund advised by Crown as being made to my account due to Crowns delivery van having an issue hasn't been received.
I have given this a full 2 weeks after the due delivery date and with no results to emails to the branch and Crown head office before posting this review on 25/11/25. Oh apart for a second prompting me to do a review!
The Crown Paints invoice issued on 06/11/2025 following the order states "Delivered on Monday, 10 November 2025" So it seems Crown think they can predict the future. Perhaps a due date for delivery would be more appropriate.
Update 09/12/2025, still chasing Crown, no goods, refund or a reply from their Stirling Branch or advised email addresses for information and complaints. Finally I got my money back on 11/12/2025, no communication from Crown.
The response from Crown asked that I send an email, if they had read my comments above and checked their emails they would have seen that I had already emailed their customer care address, I did include the order number and all relevant details. I also emailed their info email address and received a read receipt. My opinion remains unchanged.
November 6, 2025
Reply from Crown Decorating Centres
We are sorry to hear of the issues you have had with your on-line order via our CDC in Stirling, if you can please email your order number and details to customer.care@crownpaints.co.uk we will look into this for you.
Sent me the paint I wanted!
November 13, 2025
Excellent customer service
Excellent customer service , they sent my paint via a private delivery at no extra cost . Really helpful
October 31, 2025
Reply from Crown Decorating Centres
Thanks for leaving such kind words. We're thrilled you had a great experience
Great next day delivery
Easy ordering. Excellent next day delivery, first thing, so no delay for my decorator.
November 13, 2025
Reply from Crown Decorating Centres
Thank you for your review—it helps us continue to improve and serve you better
We’ve been renovating our house and…
We’ve been renovating our house and Rachel at Stoke store has been so helpful helping us choose each paint for each room with advice and ideas a credit to the store thanks Rachel
November 17, 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for taking the time to share your experience—it means the world to us
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