Crown Paints Reviews 

645
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall, frequently criticizing the paint for being excessively runny, watery, and very thin. Buyers pointed out that the finishes were often patchy, requiring multiple coats without delivering acceptable coverage or standard results. People also experienced significant frustrations when colors dried completely differently from what was expected, leaving rooms looking entirely wrong compared to samples. Some reviewers were happy with certain products, highlighting smooth application and wonderful results when using specific specialty ranges. Additionally, customers appreciated the dedicated support team members who provided professional assistance and resolved inquiries efficiently.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. Some reviewers... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed feedback regarding product performance.... See more

Staff

Reviewers express mixed opinions about the staff. While many consumers praise the team for being wonderful,... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise the support team for... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some customers describe the service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more

Company replied

Rated 4 out of 5 stars

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more

Company replied

Rated 1 out of 5 stars

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more

Company replied

Rated 1 out of 5 stars

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Decoration and Interior Design Store
  3. Paint Store

About Crown Paints

Written by the company

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

645 reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(645)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

It's rubbish the satin is more like a…

It's rubbish the one coat satin brilliant white more like a gloss and is so thin im.on the 3rd coat already and will need another and yes I prepared things like i should so certainly isnt one coat like it states false advertising if u ask me selling something that doesnt do as described i will.never use crown again expensive but no better than home brands stick to what I knows good

April 11, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good afternoon Sandy, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Rated 5 out of 5 stars

Crown easy clean multi surface emulsion. superb

We are updating our oak kitchen and have had end panels, cornice, pelmets and plinths made from MDF. We were advised to use an acrylic primer as our first coat and we then chose Crowns easy clean range multi surface emulsion. Colour city break. which is a nice grey. We are so impressed. The paint seems to be really luxurious and the finished result was so smooth it looks like it has been spray finished. We are now planning on using this on our skirting boards and door linings. It looks really classy

April 6, 2024
Unprompted review
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Reply from Crown Paints

Good morning Sue, thank you so much for taking the time to write this fantastic review, we really do appreciate your feedback. Have a great day!

Rated 5 out of 5 stars

Crafted by crown paint

Crafted by crown paint - game changer!
I have a large kitchen, because the paint is so nice it only needed one coat and only took half a tin! The colour is stunning too!

April 9, 2024
Unprompted review
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Reply from Crown Paints

Good morning Carlie, thank you so much for taking the time to write your review, we really do appreciate your feedback. Have a great day!

Rated 1 out of 5 stars

Crown Full Undercoat Experience

Bought a 1 litre can of Crown Full Undercoat because my usual brand was out of stock. Sadly, I found this product left too many drips on the wooden chair I was painting. Even after switching from a round brush to a conventional brush, the paint still ran. The only way I could fix this was to let the paint dry for two days and then completely flat the chair surface with 1200 grit wet and dry paper used dry. I don't know whether I got a bad batch but in over 50 years of painting, my experience means that I won't use this product again.

April 11, 2024
Unprompted review
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Reply from Crown Paints

Good morning Joel, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Rated 1 out of 5 stars

Was always a fan of Crown paints but…

Was always a fan of Crown paints but just bought a tin of Quick Dry Satin for Wood and Metal from Boyes. Worst paint I’ve ever come across. Its like water and doesn’t cover previous satinwood or undercoat. Will be going back to Boyes tomorrow for a refund. I hate giving negative reviews but in this instance it was justified. Emailed customer services as requested. No response.

April 7, 2024
Unprompted review
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Reply from Crown Paints

Good Morning John, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Rated 5 out of 5 stars

Good Customer Service

My email question was answered promptly and efficiently by a helpful lady called Maria (Yates). She then offered to give me the names and locations of local stockists. I am very happy with the service I received.

March 28, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Chris, Thank you for leaving your positive review, I will pass your lovely comment onto Maria. Have a great day!

Rated 5 out of 5 stars

As a painter and decorater I need a…

As a painter and decorater I need a paint which I can rely on. I use Crown paints and only Crown paints and I can honestly say I have never had a problem! Problems arise with what you are painting over, you learn something new every day in this Job it's not as easy as you might think, further preparation and special primers might be needed, don't jump to conclusions and blame the paint. Thank you Crown for your great products.

March 24, 2024
Unprompted review
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Reply from Crown Paints

Good afternoon Andrew, thank you very much for taking the time to write your kind review. We are extremely happy you can rely on our brand and you are absolutely correct, preparation is key! Many thanks again and we hope you enjoy the rest of your day

Rated 1 out of 5 stars

Awful finish

I’m an experienced diy decorator. Never used a paint as awful. After four coats, it’s still looking patchy -as if it’s only had one coat - but it’s had 2 rollered and 2 brushed coats, carefully applied. I’m really, really unhappy with my choice of Crown emulsion.

March 20, 2024
Unprompted review
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Reply from Crown Paints

Good afternoon Adrian, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Awful paint results…

I bought crown paint for walls and never again all patchy after three coats going to have to do all again with different make of paint as crown ha been awful, I've used other paints from other manufacturers and had no problems will never choose crown again.

March 18, 2024
Unprompted review
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Reply from Crown Paints

Good morning, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address with details of the paint you purchased and where from so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 2 out of 5 stars

Bought sample pot of Elle Pigment but…

Bought sample pot of Elle Pigment but going on very patchy. Noticed paint seemed to be separating in the tin. Stirred it well but still finish is awful.

March 13, 2024
Unprompted review
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Reply from Crown Paints

Good afternoon Patricia, I am sorry to hear you are having a problem with one of our tester pots. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

What has happened to Crown Paint????

What has happened to Crown Paint????
Bought brilliant white mid sheen for woodwork and has literally taken 3 coats to cover the previous cream colour! Awful quality paint. A £28 lesson learnt.

March 14, 2024
Unprompted review
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Reply from Crown Paints

Good afternoon, thank you for taking the time to write your review. We want our customers to be happy with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Worst paint I ever bought

We bought a tin of Brilliant White One Coat Satin paint and it's put me off any other Crown paints forever.

We used to get the Quick Dry No Drip one, which was great. That doesn't seem to be sold anymore and we went for this. Firstly, it smells awful. Secondly, it's supposed to be touch dry after 4-6 hours and completely dry after 16. Well, it's now been 2 and a half days and it's still tacky. We had to reschedule the carpet fitting in that room which means the house has stayed a mess all this while, as we had to move all the furniture for the carpet and didn't expect to have to reschedule. We followed the instructions to the letter so it's not something we did.The previous paint was great but this one is the absolute worst I ever got.
Never again.

March 11, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good afternoon, thank you for taking the time to write your review. Drying times can vary due to the conditions in which they are applied, however, we do not want our customers to be disappointed with our products, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

Egghell has a gloss finish

I bought a 750ml can of Quick Dry Eggshell in brilliant white. Very low opacity and even worse it has a gloss finish!! I applied the paint three weeks ago and no change to the finish whilst fully curing, I'll go back to my usual Johnstone's trade paint, it's far superior and now I have to do all my work again. Absolute rubbish. Don't waste your time and money.

February 19, 2024
Unprompted review
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Reply from Crown Paints

Good Afternoon Chris, thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kind Regards


Rated 5 out of 5 stars

I received a very prompt response from…

I received a very prompt response from Maria Yates.
She answered my enquiry about a 2024 paint chart and sent me an updated 2023 chart along with Elle and Crafted charts too. I received them in a couple days. Thank you so much.

February 13, 2024
Unprompted review
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Reply from Crown Paints

Good Afternoon Karen, thank you very much for taking the time to leave your review, we really do appreciate it. We are very happy you received a quick response and will pass your comment onto Maria.
Kind Regards


Rated 1 out of 5 stars

Just started a bespoke house in…

Just started a bespoke house in Cheshire they have supplied Clean extreme for the whole house and its now very poor quality. Not covering . Have used it since it came out but not anymore and will not recommend it either . Told the manager at Crown but passed the buck onto head office. Will not use crown paints from now on as have had other problems with other products in the past 18 months.

March 3, 2024
Unprompted review
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Reply from Crown Paints

Good afternoon Tony, I am really sorry to read your comments regarding the quality of one of our paints. We genuinely care about our customers and would like to look into this for you. Please can I ask you to take the time to contact our customer services department on the below email address.

customer.care@crownpaints.co.uk

Kindest Regards

Rated 1 out of 5 stars

Poor Quality paint

Hi
I have just had to return one of your 2.5ltr satin coat finish in Brilliant White back to Wicks, due to the fact on when opening the tin it is definitely not Brilliant White therefore I have paid more money for the Dulux version which when opening is actually Brilliant White and much more viscose.
On your tin it states that it will become brighter over time after it is applied but you try telling my customer that.
So on that note you failed miserably never using your paint ever again.

March 2, 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Afternoon Mick, Thank you for taking the time to leave a review. I am really sorry to hear your customer was not happy with our product. You are correct we do state on the tin of crown satin coat brilliant white the characteristic of the new technology used in this product is that whiteness intensifies as the paints dries.
If we can assist you further in the future please do not hesitate to contact us.
Kindest Regards



Rated 5 out of 5 stars

Paint colour not matching colour chart

Had an issue with paint colour not matching the colour chart. Spoke via email with Crown and was resolved within 2 hours over a few emails. No quibbles from them and very trouble free experience to resolve the issue.

February 22, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Jeremy, Thank you very much for taking the time to leave your review, we really appreciate it. We are very happy you received a quick response from our team who assisted you.
Have a lovely day!

Rated 5 out of 5 stars

Outstanding customer service received…

Outstanding customer service received today. Restores my faith in the brand. Thank you so much

February 22, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Beverley, Thank you so much for taking the time to leave your review. Crown Paints values all feedback and it is fantastic to read that your faith has been restored in our brand.
Have a lovely day!

Rated 5 out of 5 stars

Very helpful

Maria from Crown was extremely helpful in getting me the info I needed and I received it the next day.
Thank you again for such good service.

February 20, 2024
Unprompted review
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Reply from Crown Paints

Good Morning Kate, Thank you so much for taking the time to leave this wonderful review, it is very much appreciated and we will pass on the fantastic feedback

Rated 1 out of 5 stars

Just awful

Just awful. It was like putting transparent paint on the walls. It didn’t even attempt to make a start on covering. Do not buy!!!!!

February 18, 2024
Unprompted review
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Reply from Crown Paints

Good Morning, Thank you for taking the time to leave a review. We do not want any of our customers to be disappointed with our paint, therefore please can I ask you to contact our customer services on the below email address so that we can look into this for you. customer.care@crownpaints.co.uk
Kindest Regards

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