Cruise1st Reviews 

7,374
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and knowledgeable staff members for providing truly exceptional assistance throughout the entire holiday planning phase. People note that the booking process is extremely straightforward, highly efficient, and thoroughly well-managed from start to finish. Consumers frequently emphasize the great quality of customer service and the valuable recommendations offered by helpful representatives. However, some people mentioned unexpected issues with flight bookings and experienced difficulties when trying to make sudden trip changes. Reviewers noted that communication regarding flight arrangements or handling certain alterations could sometimes become quite frustrating and complicated.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, professional, and... See more

Booking process

Consumers find booking process to be positive and straightforward. Many reviewers praise the helpful staff... See more

Service

Reviewers highlight positive aspects of service, noting that agents are patient, professional, and always go... See more

Customer service

People report positive experiences with customer service, highlighting helpful and knowledgeable agents who... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with opinions varying widely depending on individual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had no problems whatsoever making the original booking everything ticked the boxes, we then had to change our dates which incurred some costs (mainly from the cruise company) but the whole package... See more

Rated 5 out of 5 stars

Stop!! Look no further- these are the very best cruise holiday people, service is excellent, price is unbeatable. Everything from start to finish is polished and professional but they are also so frie... See more

Rated 5 out of 5 stars

This is our 6th cruise booked through cruise 1st and two of them were for a larger family group so had some added complexity. MIchael Thomas is a cruise consultant and specialist that we have spoken t... See more

Rated 5 out of 5 stars

I saw the advertised cruise and needed to know more about it. Victoria Benjamin has booked cruises for us before and we are always delighted with her work. She listens to what the customer wants and o... See more


Company details

  1. Cruise Agency

About Cruise1st

Written by the company

We are compliant with ABTA & ATOL:
So your booking is protected when made with Cruise1st.

We are an award winning Cruise Agency:
AAA: Agent Achievement Awards 2021

We specialise in Cruise bookings:
Unlike some Travel Agencies, who offer Cruise Holidays as an extra. We are specialised in Cruise Holidays. Each of our cruise specialists are trained to have an in-depth understanding of the cruises we offer. Plus many of our cruise specialists are ex crew members. So they have a very detailed knowledge of what to expect while on-board a cruise ship.

We are honest with our customers:
We are looking to have a positive long term relationship with our customers. Many of our first time customer, are repeat customers. We pride ourselves on the quality service both our booking agents and customer service staff provide. They always do their best to help our customer requests or enquiries.

More than 20+ Cruise experience:
We have been working as a Cruise Travel Agency for more than 20 years. The times might have changed! But our desire to provide valuable information and best cruise offers for our customers remains the same.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(7,374)

235 reviews in the last 12 months

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Rated 4 out of 5 stars

Good Program Choice - keep it up

I was glad to see some of the new programs aired by Cruise1st TV recently particularly highlighting the no-fly cruises offered by P&O to the Caribbean and Canada. To bag 5 weeks of a Holliday where we can each jump on a ship in Southampton with 4 extra large suitcases, which will be largely empty at Southampton, but more than likely will be full with pressies for people by the time we come back to Southampton. All that for such a great price was amazing. We need to see more of these no-fly cruises, especially the longer ones.

While cruising can be relaxing, one thing that spoils a cruise for me is the day before the cruise ends, when I start to think about the flight home. The thought of dealing with airports and security both ends and having to sit in a metal tube packed with people I don't usually don't want to be packing in with. Then there is the cases, are they are going to be overweight or not. If they are, how much are those sadistic people at the airport going to charge me because I'm a couple of grams overweight? To be able to avoid all that hassle completely with a no-fly cruise, is nothing more than joyful. All I have to worry about then, is travel from the cruise terminal to home but I get that covered. It's a ;little more expensive than taxis and train fare, but well worth every penny, if just to avoid the travel through London to change trans and having to do that via the tube.

Let's have more of these longer no-fly cruises because that is the proper way to cruise. Surely there must be other longer no fly cruises going to different destination than the Caribbean. We want to see the world on no-fly cruises, without having to go on a world cruise, even if they have to be back-to-back cruises, or even back-to-back with a few days stop over in between.

Get your thinking caps on. While you have your thinking caps on, why not make some phone calls to executive travels companies to see if they can offer favourable prices on cars from door to ship and from ship to door, to make it a truly relaxing worry free holiday. Just a thought.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

We always receive excellent customer service from Akos. We have booked a few holidays through him and Cruise 1st. Akos is always very efficient, helpful and knowledgeable. He answers emails very quickly, and he is very happy to call you back. We always receive first class personal help and support, and we would definitely recommend this company and Akos 100%.

December 3, 2025
Rated 5 out of 5 stars

Booking by phone

I found Jack Hanson the representative for Cruise 1st very helpful, patient and professional when I booked by phone with him this evening.
Thank you Jack.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Spoke to a lady called Suzanne she was so helpful and friendly, helped me with different options and gave me her direct number if I had any questions or problems.

November 18, 2025
Rated 5 out of 5 stars

Barbara is a star

Barbara has always been very helpful. She did her best to sort out our queries. She is friendly and responsive. We felt supported when booking with her. She is reliable. I only want to book cruises with her if booking with Cruist1st. She is a star.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t use cruise 1st by choice.

I purchased a cruise on a resale site, originally booked with cruise1st.
I’ve found them disinterested when making contact, slow moving with limited opening hours, the complete opposite of my normal travel agent. I’ve had to chase upgraded paperwork to reflect shareholder benefits plus upgrade confirmations, things which would be forwarded to me the same day by cruise co uk.
I’m genuinely at a loss to understand their high ratings.
In addition their prices are higher than my normal agent. Wouldn’t use by choice, inefficient and difficult to contact, better prices available elsewhere.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

First class booking service

First time booking with cruise1st and the whole process was completed by the wonderful Steph. I had lots of questions and went back to her a few times over 2 days to complete the booking. She went out of her way to get us the very best deal and sorted great flight times and a hotel stay for us prior to the cruise. The price we got was far better than the quotes off other companies and I'll definitely be using cruise first again.

November 18, 2025
Unprompted review

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