Cruise1st Reviews 

Excellent value for money with Great Customer service.

For someone selling a cruise with him around SE Asia it’s a worry that he had no idea about the places you’ll be travelling with him to
Cruise with derek CEL 2027
he mention you’ll visit ‘ Singapore a city in Malaysia’
Apart from being incorrect it’s insulting
Saying or doing something considered "detrimental to Singapore" is not just an ordinary social offense; it can cross into serious legal, regulatory, or public policy violations under Singaporean law
Looking forward to Derek being marched off for public lashes to be meated out.
Wonder if that’ll be an excursion can book.
He says it’s been 5 years in it’s creation
Shame he’s done little research

Knowledgeable staff, went above and beyond to arrange the whole package

Booking process was great. Agent was helpful and knowledgeable. Since then trying to deal with customer services is a nightmare. Flights have been changed and I have been trying to get an answer for over 2 months. New flights now booked without any discussion are unsuitable as the layover time wouldn't work. You cant speak to the flights department yourself and customer services dont have the answers. Its like Chinese whispers. Wouldn't use them again. I wish I'd paid a bit more and gone with ROL cruise. I'm pretty sure this holiday will be stressful wondering if they've got our hotels, transfers and tours right. I have zero confidence that they have due to my experience so far.

The person I spoke to was most informative and helpful

Our experience with this company has been a huge disappointment.
We booked a trip of a lifetime which we believe was missold thru their marketing brochure.
We were sent to a hotel in Mauritius for 3 days before boarding a ship bound for South Africa.
The hotel was supposed to be 4 star but was absolutely NOT. Our bathroom was mouldy, the general state of the hotel itself was poor. Even providing photo evidence, Cruise 1st have not even offered a penny compensation.
My next complaint is that we found out once onboard our ship that it was a re-positioning cruise and the ship had been sold to another company. At no point during the booking procedure were we advised of this. As a result, even tho we paid full price for a drinks package, the choice of drinks was limited due to stocks being run down.
In our opinion the whole holiday fell short of the expectations set when sold to us. We feel disappointed and let down with the outcome. We contacted Cruise 1st After Travel to seek an explanation and compensation but did not receive a resolution that addressed our concerns.
I hope this account helps others understand what to expect and make an informed decision when booking a cruise.

We have used this company twice now and what a great and easy way of planning a cruise .We found it a straight forward process . All went to plan with no problems . Extremely helpful consultants especially Victoria Benjamin, who found us great offers. we will most certainly ask for this lady for when we book again . So much easier booking from home by phone . All emails sent very quickly with all our details on what we planned . Thanks cruise first and a bigger thank you to Victoria x

Amazing helpful cruise travel agents helped me put together the perfect stay cruise and stay again at end of cruise. Had the most fabulous time with recommendations made by the agent for best hotels to stay pre and post cruise. Have booked so many times and have more bookings already for next summer. 5*****

Our flights were changed by the airline company so Cruise1st was asked to change our flights to other flights of our choice trying to speak to customer services and especially the person who booked our cruise was very poor no response at all.

so easy to book - flights, hotels and cruise all together in 1 package

Excellent and personal service as always . Ankos can’t be beaten

I am trying to make an amendment to my booking. I phoned them and they told me to email them instead. That was a week ago and I'm still waiting for a response

one contact with this company and now constant pop ups on my computer- thanks for that!

This is the third time I have booked a cruise through Cruise 1st and I highly recommend giving them a try, everything is seamless and I would like to thank James (Akos) Hanko this time round for helping us get a family cruise all sorted and booked.

Great customer service. Solid advice from James(Akos). Very patient and attentive. Wouldn't hesitate to book with this company . This is our 3rd time of booking with cruise 1st

the person who took my booking , Lydia was very helpful and pleasant through out the process, adding advice and answering all my questions however small. Very happy . Thank you.

Milly was extremely helpful in what was a confusing and difficult process

Your customer service needs revision. I sent multiple messages and had no response. You booked a flight for an adult when it should have been a childs seat, which took a lot of time when we tried to check in. Also, at the time of booking I advised the clerk that I had Carnival shares and should receive £250 onboard spend.
Unfortunately, she did nothing about this and as a result I lost £250 onboard spend. Not a happy customer.

Straight forward and uncomplicated

Cruise 1st is a great company to deal with they are very transparent in service delivery and look after their customers. Going the extra mile and checking to see if they can improve your travel experience.