We had no problems whatsoever making the original booking everything ticked the boxes, we then had to change our dates which incurred some costs (mainly from the cruise company) but the whole package... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stop!! Look no further- these are the very best cruise holiday people, service is excellent, price is unbeatable. Everything from start to finish is polished and professional but they are also so frie... See more
This is our 6th cruise booked through cruise 1st and two of them were for a larger family group so had some added complexity. MIchael Thomas is a cruise consultant and specialist that we have spoken t... See more
I saw the advertised cruise and needed to know more about it. Victoria Benjamin has booked cruises for us before and we are always delighted with her work. She listens to what the customer wants and o... See more
Company details
About Cruise1st
Written by the company
We are compliant with ABTA & ATOL:
So your booking is protected when made with Cruise1st.
We are an award winning Cruise Agency:
AAA: Agent Achievement Awards 2021
We specialise in Cruise bookings:
Unlike some Travel Agencies, who offer Cruise Holidays as an extra. We are specialised in Cruise Holidays. Each of our cruise specialists are trained to have an in-depth understanding of the cruises we offer. Plus many of our cruise specialists are ex crew members. So they have a very detailed knowledge of what to expect while on-board a cruise ship.
We are honest with our customers:
We are looking to have a positive long term relationship with our customers. Many of our first time customer, are repeat customers. We pride ourselves on the quality service both our booking agents and customer service staff provide. They always do their best to help our customer requests or enquiries.
More than 20+ Cruise experience:
We have been working as a Cruise Travel Agency for more than 20 years. The times might have changed! But our desire to provide valuable information and best cruise offers for our customers remains the same.
So your booking is protected when made with Cruise1st.
We are an award winning Cruise Agency:
AAA: Agent Achievement Awards 2021
We specialise in Cruise bookings:
Unlike some Travel Agencies, who offer Cruise Holidays as an extra. We are specialised in Cruise Holidays. Each of our cruise specialists are trained to have an in-depth understanding of the cruises we offer. Plus many of our cruise specialists are ex crew members. So they have a very detailed knowledge of what to expect while on-board a cruise ship.
We are honest with our customers:
We are looking to have a positive long term relationship with our customers. Many of our first time customer, are repeat customers. We pride ourselves on the quality service both our booking agents and customer service staff provide. They always do their best to help our customer requests or enquiries.
More than 20+ Cruise experience:
We have been working as a Cruise Travel Agency for more than 20 years. The times might have changed! But our desire to provide valuable information and best cruise offers for our customers remains the same.
Contact info
Office 310, 3rd Floor Manchester Digital World, 1 Lowry Plaza, The Quays,, M50 3UB, Salford, Manchester, United Kingdom
- 0161 385 7425
- customer.services@cruise1st.co.uk
- www.cruise1st.co.uk
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and informative
James was very helpful in booking our cruise. Very informative and patient. We are very happy with the price we were offered.
July 8, 2026
James again was AMAZING
James again was AMAZING! So helpful patient and understanding. What a gem for cruise 1st. Sorted our query!
Thank you James.
July 7, 2026
All my questions answered and was…
All my questions answered and was listened too in my time. Attention to detail in all aspects. Did has he said he would and felt looked after throughout.
Recommend 1st Cruise!
July 13, 2026
Trisha Bradley service was outstanding
Trisha Bradley service was outstanding. Trisha made sure I was happy with my cruise choice even though I changed my mind several times over the past week. I would highly recommend booking with Cruise 1st.
July 13, 2026
Unprompted review
5 stars from me as always…
5 stars from me as always great service from experienced and polite staff. Keep up the good work gang. Thanks
July 5, 2026
First Class Service
Fast, efficient booking, great service again, I wouldn’t book a cruise with anybody else.
June 30, 2026
Cruise 1st, wins again for us.
I saw the advertised cruise and needed to know more about it. Victoria Benjamin has booked cruises for us before and we are always delighted with her work. She listens to what the customer wants and offers options. She is thorough and conscientious. Patient with the many questions we ask and we feel that we always benefit from her knowledge and experience.
July 6, 2026
Excellent service thank you so much
July 3, 2026
Great service from james ..
Great service from james ... The guy is professional and knowledgeable! A+++
June 20, 2026
Great itinerary
Great itinerary. Spoke with Romario who was really helpful and prompt in returning questions we've had re: booking/ flights etc
June 18, 2026
Great booking process
Got the price we wanted, was quick to respond & detailed advise & booking info
June 26, 2026
The line was a bit quiet so I had a job…
The line was a bit quiet so I had a job to hear the gentleman on the phone
June 26, 2026
The lady that took my call was…
The lady that took my call was extremely helpful. She explained everything about the holiday and gave us discount she never put any pressure on us regarding the additional things you can have on the holiday and listened to everything and question we asked
June 26, 2026
Quick organised and all requests…
Quick organised and all requests resolved in minutes 👍
June 24, 2026
Do not use
Do not use! They are very efficient and quick to take your money but when you need anything else changes they are horrendous. You have to email and will be responded to in a weeks time. You can’t speak to a person because she can only do via an email inbox. We paid a £700 deposit and are unable to change our booking swiftly. Absolutely terrible service and we will never use again
June 23, 2026
Unprompted review
Made a booking very easy the person was…
Made a booking very easy the person was helpful
June 15, 2026
James was very helpful and answered all…
James was very helpful and answered all our questions and explained everything clearly.
June 21, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.