Crunchyroll Reviews 1,425

How do you make a website and mess up the page, where you are supposed to subscribe, tried it now 5 times with entering my card infos and always got an error for no reason. Wtf then do not take my money I guess?? Just stupid how is this even a serious company??

Paid for a year and after 9 months cant login anymore.
Contacted support multiple times without resolve and with other email it works without problem, concluding the problem is at their end. Not renewing with these scammers

If i could give 0 stars i would ordered some figures of their store only 1 turned up out of 17 contacted them and got told system issue they will come more did turn up but its been 2 months now and im still missing 2 just kept being told cant give a timescale be patient asked for a refund maybe 2 weeks ago got told been sent to relivent department be patient and still no refund or items avoid at all costs horrendous service will never buy from again if my daughter didnt love anime the streaming would be canceld too rubbish comany

Have an issue "Can't Log in on This Device" and after 10 Days still not Resolved. I have paid for yearly Subscription with 3 Months left and can't get them to assist with resolving issue. Worst Customer Service I have ever experienced.

Good customer service. Received a refund when I didn't want a month's subscription.

I searched for a particular sitcom series (Happy days) and was glad to see it was available on Crunchyroll. I instantly paid for a premium subscription of Crunchyroll, but after paying the subscription, i was extremely disappointed when it said, that it was not available in my region. I immediately canceled my subscription.

Crunchyroll used to be a really good app, until about 8 months ago where they rolled out a change where they started placing previews at the beginning before your show would play. In these previews they're advertising the same old shit that they already have pop-ups on the main screen of their website for. I do not give a mother fu** if it is skippable why the f*** am I still being subjected to ads when I am paying for ad free. According to Crunchyroll it's okay because it's not a traditional advertisement. It doesn't matter ad free it's ad free.

I think somebody should start a class action lawsuit against them for this as false advertisements why am I paying money to see advertisements from the place I'm paying to stop seeing from

This company are scammers,im being charged every month for something i never subscribed too ,i don’t even know what this company was until i research it, i contacted them to tell them to stop charging me, im not even using the service and never subscribed,they ask me all my information and said they couldn’t find anything so they cant help me, i will contact my bank

absolute shit. they pulled the piss out of the customer when they removed many dubbed titles. now even making an account is a trial. not worth it when so many free sites are available.

horrible service. charged wihout knowing couldnt unsubscribe. requested refund.
wanted all my bank details and personal information screenshots to process it. after i did that they didnt
horrible service.
im pirating all my content form now on

Their UI is truly a pain, though still a lot better than HiDive... the real reason for this bad review is their leadership and staff don't give a hoot about their customers or their service, only the $$ they can get for their trash service that could very easily be 5 stars if they put in any effort. For the past several weeks they have had broken releases... new releases showing as out but not there for up to several days... it's a waste of money. DO NOT SUPPORT THESE GREEDY MISERS.

As long as there is even a shadow of a doubt that Crunchyroll is using OOONA, an Israeli-created product, while the IDF is committing more human rights violations in history. I'm never gonna give this company a single cent again.

App just flat out doesn’t work on most devices. The buffering and lag is insane. It doesn’t matter what WiFi you try, what settings you use, or how low quality the show you’re trying to stream is you will not be able to finish an episode without several bufferings and lag.

Selection and quality is great and all but none of that matters if you can’t get through a single episode uninterrupted. It’s obnoxious enough to keep me sticking to other, free-er, means.

Show items for sale on their website. But when you order them they just hold your money for around a week and then issue a refund with NO explanation of why. My son has tried to order the same item 3 times as he really wants it. But they just refund him every time. Whats the point?

They consistently deduct the monthly fee from the wrong account, even though I asked them several times not to do so and gave them the correct bank account details.

They got some decent shows, but subtitles are clearly ai, which just show how unserious they take their own product.

Shocking dubs that they say are on there 9/10 are not available in your region

Late uploads, Bad Subtitles, No Ratings, No comments, A lack browsing options.

I noticed a recurring charge from them, attempted to log in - no success. tried to reset password, never got the link to my email. reached out to customer support via chatbot then connected by chat to agent. got a runaround related to credit card and profile. they tell me they don't have an account so therefore they can't cancel me. reported them to credit card company. scam artists.

it's good to watch if you have extra time. if you want to watch a 20 minute anime, be prepared to take 40 minutes because of the almost constant buffering. nothing else is using my Internet, everything else loads like a dream, crunchyroll is just incredibly bad.