crushyballs.com Reviews 344

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Paid for 1 day delivery took 2 months to arrive have moved house since then so haven't had my package contacted them to try and sort this had no response

Rated 1 out of 5 stars

Never received my order. Several emails, chat messages on website and social media comments and no resolution. The only response I did get was on the chat message, and that was to say it had been fulf... See more

Rated 1 out of 5 stars

I bought from this website and never received my order. I emailed customer service and never got a reply and now they have the cheek to ask me for a review. Never buy from here as apparently they just... See more

Rated 2 out of 5 stars

I never recieved my order and contacted you numerous times concerning this but never heard back. So gave up and ordered elsewhere. About 5 weeks later they showed up with no explanation as to the reas... See more

Company details

  1. Tobacco Shop

Written by the company

Are you missing the menthol crushball cigarettes? why not try the UK's leading crush balls company. We sell 0000's weekly all over the world, so try the best flavoured capsules and find out for yourself what you are missing out on. Start with the best and forget the rest. The only crush balls company you should trust. So whether it's the mint or the menthol hit you have been missing since the ban or you want that extra flavour, then crushy balls are made for you. All our wonderful Crushy Balls capsules are made with 100% food essence and contains no harmful or toxic ingredients.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

344 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

I never recieved my order

I never recieved my order, which happens with online ordering but I've written to the company multiple times with no response. I'm going to have to dispute my credit card charges just to get my money back. Horrible customer experience.

March 21, 2024
Rated 1 out of 5 stars

Worst company ever.

Worst company ever.
Item never turned up and zero responce from my many many emails,Facebook messages etc
Ended up getting paypal to do refund.
What a joke of a company
DO NOT BUY FROM THEM BAD BAD BAD

March 29, 2024
Rated 1 out of 5 stars

Don’t buy from here…

I bought from this website and never received my order. I emailed customer service and never got a reply and now they have the cheek to ask me for a review. Never buy from here as apparently they just don’t send you what you order, and then disappear off the face of the earth.

March 21, 2024
Rated 1 out of 5 stars

Never received my order

Never received my order. Several emails, chat messages on website and social media comments and no resolution. The only response I did get was on the chat message, and that was to say it had been fulfilled at their end. As all items are supposedly tracked, this should have been easy to resolve. Thankfully, I paid by PayPal, and received a refund from them, after Crushyballs obviously didn't respond to them either. Glad to finally get my refund, but just wrong that it had to be from PayPal. This company used to be first rate, but I will never shop with them again. I have found there are better value sellers out there.

March 19, 2024
Rated 1 out of 5 stars

No order and no communication

I placed an order, waited over a month before chasing it up. I had no response so 2 weeks later I contacted them again. Still no response so I had to cancel and claim money back from PayPal.
I won't order from them again and wouldn't recommend them either.

March 22, 2024
Rated 1 out of 5 stars

Never recieved

Never recieved

I ordered 2 items and they didn’t ever arrive.. this was back in March when I placed my order

March 17, 2024
Rated 1 out of 5 stars

Order never turned up

Order never turned up. Messaged seller three times with no response. Ended up having to claim a refund through PayPal and still no contact from the seller to acknowledge or apologise for the issue.

March 13, 2024
Rated 1 out of 5 stars

I was very disappointed with the last…

I was very disappointed with the last experience. After many orders that had been excellent in the past, the last one was abysmal. The delivery was scheduled for next day, after one week nothing. I contacted you twice and had no replies, so I had to go through PayPal to get some kind of information or return. Again, it took some days until I got a message for the delivery. And finally the order was delivered.
No word from your Customer Service at all.
I won’t be buying from you again.

March 11, 2024
Rated 1 out of 5 stars

Never shipped my order after 3 weeks and No contact

I have placed an order on 17/04/2024. At that time the reviews were mixed, but I thought I'd give them a try as they accepted Paypal and I knew I would be protected as a buyer. Thankfully, I used Paypal, as God did I need the protection. I have contacted the seller through their e-mail address, website and the webchat that doesn't work over half a dozen times since placing my order. As I can appreciate it may be a small business, I tried to wait until today to see if the order would be shipped. Unfortunately no order shipped or reply to my e-mails, so I had no choice but to contact Paypal and received an immediate refund. It's a shame really

April 17, 2024
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