crushyballs.comReviews 

344
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Paid for 1 day delivery took 2 months to arrive have moved house since then so haven't had my package contacted them to try and sort this had no response

Rated 1 out of 5 stars

Never received my order. Several emails, chat messages on website and social media comments and no resolution. The only response I did get was on the chat message, and that was to say it had been fulf... See more

Rated 1 out of 5 stars

I bought from this website and never received my order. I emailed customer service and never got a reply and now they have the cheek to ask me for a review. Never buy from here as apparently they just... See more

Rated 2 out of 5 stars

I never recieved my order and contacted you numerous times concerning this but never heard back. So gave up and ordered elsewhere. About 5 weeks later they showed up with no explanation as to the reas... See more

Company details

  1. Tobacco Shop

Written by the company

Are you missing the menthol crushball cigarettes? why not try the UK's leading crush balls company. We sell 0000's weekly all over the world, so try the best flavoured capsules and find out for yourself what you are missing out on. Start with the best and forget the rest. The only crush balls company you should trust. So whether it's the mint or the menthol hit you have been missing since the ban or you want that extra flavour, then crushy balls are made for you. All our wonderful Crushy Balls capsules are made with 100% food essence and contains no harmful or toxic ingredients.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(344)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product

Good product

Came in good time. Product is as described. My only complaint would be with the dispenser which jammed on the first use and isn't possible to clear. On the up side, using the stick provided with the crushy balls works well enough.

March 30, 2023
Rated 3 out of 5 stars

The Crushy Ball Applicator

When I received the crushy ball applicator I bought to load the crushy balls in, it was broken. This was quite disappointing. The crushy balls are great, I have been using the little red sticks to put the balls in the filter and that works ok.

February 26, 2023
crushyballs.com logo

Reply from crushyballs.com

Hi Rebecca

I'm sorry to hear about that. Please email our team on info@crushyballs.com and they will sort it out for you and send out a replacement.

Rated 5 out of 5 stars

Finally, a menthol cigarette!

OMG. Game changer. Now i can enjoy a menthol cigarette ever since the ban. It did take awhile to get, only because its was international shipping. But, amazing flavor!!! I will absolutely be purchasing more products!!

January 31, 2023
Rated 5 out of 5 stars

Thank you!

It took awhile to get here but other then that they are amazing! Also I think for the inconvenience they gave me an extra pack! They are delicious!
Also people read the terms!!! They even say you won’t receive tracking till after customs!!! They are a legit website! Read the fine print!

March 5, 2023
Unprompted review
Rated 1 out of 5 stars

I never received my items

I never received my items, never received a tracking number, and I’ve contacted you guys THREE times via email and chat and received ZERO response, this is easily the worst customer service I’ve ever experienced and I’m appalled to be receiving a “how did we do?” survey. Obviously it was sent automatically, exactly 30 days from my purchase, so I still have no faith that this will reach an actual person. I’d like a refund directly from you before having to contact my bank and issue a claim for fraud, because that is precisely what this is.

February 4, 2023
Rated 1 out of 5 stars

Poor customer experience

I ordered from this company over a month ago and have yet to receive my order. I have reached out via chat and email, and have only received one, very delayed (more than 24 hours after my inquiry) chat reply.

I have tried to be patient as I understand there have been some shipping issues outside of the control of the business. However, repeated attempts to receive updates, now that the shipping issue is resolved, have not been successful. The only correspondence I have received assured me that I would get an update when the shipping issue resolved, and would receive an email for a discount on my next order. I have not received either of those in the 5+ weeks since I placed my order. I fear I will not receive my order, and that any money paid, is lost. I don’t recommend this place.

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

Never got the order or a tracking number. Terrible company.

Never got the order or a tracking number. They refunded $8 when order was >$50 . Absolutely terrible company to deal with. They never reply to chat , only thing I got was given as a response when I asked for the tracking number was a promise for a 20% off my next order... like that is ever going to happen after being stiffed like that.

February 1, 2023
Rated 5 out of 5 stars

The product is fantastic

The product is fantastic! better than advertised I would say! If that is possible! Even if it took me a month to get it from great Britain!

February 27, 2023
Rated 1 out of 5 stars

NO RESPONSE to multiple emails sent

I have sent multiple emails regarding not receiving my order. the tracking information with a link that was sent me showed 'delivered'. they responded back to one of my many emails, stating my order has been delayed and the tracking information was incorrect and would keep me posted with any additional information. I sent a fourth email and I'm still waiting for a response

January 26, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look