First off, I used the previous reviews before my purchase. The build quality is really nice. The fact that it has a temp probe is important I had another charger /conditioner and it literally cooked 2... See more
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Review summary
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Reviews shaping this summary
I feel obliged to leave a review after contacting CTEK support for the first time this week after 8 years of using their products. Brilliant support team sent me a spare part for free after I lost i... See more
Company replied
This company makes high quality products with great functionality. The chargers work extremely reliable. Also, their customer support team is fantastic and are always willing to help out. I also like... See more
Company replied
I had a great experience with CTEK's customer support team. They initially sent the wrong item, but what really stood out was how quickly they took ownership of the mistake and made it right. Dan Lu... See more
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Company details
Written by the company
CTEK - Maximizing Battery Performance! Maximizing Battery Performance isn’t just a slogan – it’s right at the heart of everything we do and every product we make. It means we push the boundaries of research and development to bring new battery charging technologies to the market. Our customers expect nothing but the best from our products, whether they’re using them at home, in the workshop, as an essential part of their day-to-day work, or even at the race tracks.
Contact info
Strandvägen 15, 791 42, Falun, Sweden
- support@ctek.com
- www.ctek.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My charger developed an error fault…
My charger developed an error fault after two years of use. I contacted customer support and after two emails I was sent a new charger and received it in two days. Very excellent warranty service.
October 21, 2025
Unprompted review
Reply from CTEK
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CTEK
CTEK 40-206 MXS 5.0 "No lights when plugged in"
I purchased the charger in Jan 2023 and suffered a failure in October 2025. Less than three days after notifying the support staff of the malfunction, I have a replacement enroute and provided under warranty. From my perspective, this is the action of an exceptional company standing behind a quality product that is supported by a competent and caring staff.
October 18, 2025
Unprompted review
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CTEK
Customer Service is great
I bought a Ctek charger which worked fine. Then it stopped charging. I contacted Ctek and they replaced it with a new one quickly. I can highly recommend their Customer Service.
July 22, 2025
Unprompted review
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CTEK
Reply from CTEK
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CTEK
Excellent Customer Service
CTEK charger worked great but indicator lights stopped working after 18 months. Contacted CTEK who quickly responded and gave quick, clear and fair response. Replacement unit being sent to me and remainder of 5 year warranty intact. It’s when things go wrong that you really appreciate the excellent customer service.
October 16, 2025
Unprompted review
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CTEK
In this day and age service seems a…
In this day and age service seems a lost skill in a lot of companies but Asa @CTEK went above and beyond the normal to help me.
I cant recommend them highly enough
October 14, 2025
Unprompted review
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CTEK
So easy to order and delivery was right…
So easy to order and delivery was right on time.
September 25, 2025
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CTEK
Easy peasy
Easy peasy. Use the connector to the battery and then plug into the dongle. The charger works perfectly.
September 20, 2025
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CTEK
Reply from CTEK
Thank you for your review and feedback
we are very sorry to hear you have experienced difficulties in registering your product with our CTEK App. Unfortunately we are unable to find any record of your email address on our system, or that a user has been set up using the email address used to leave this review. We also need to understand what product you are trying to register. Please can you reach out to our support team using our webform which can be found here: www.ctek.com/support or directly to our head of support, stewart.allen@ctek.com and we will look into this for you. We will also reach out to you on the email used for this review.
Regards
CTEK
Great customer service
My 2 year old charger died but Ctek promptly replaced it under their 5-year warranty. Great product and even better customer service!
October 1, 2025
Unprompted review
Reply from CTEK
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CTEK
CYTEK 5.0 Warrenty
Website has easy access for customer issues.
Immediate e-mail sent with Case # to confirm receipt. (Wednesday Sept. 24)
Leo (Support) responded the SAME DAY with an easy PDF form and directions.
Following day I received an e-mail stating my Case # was under review
Less than five days later I received an e-mail stating my replacment is on its way.
Wednesday October 1 my new CTEK was on my front porch!!!
Your customer service and attention to detail is to be commended!!!!!!!!!!!!!!!
September 24, 2025
Reply from CTEK
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CTEK
CETK makes an excellent product
CETK makes an excellent product, and they have excellent customer service if needed
October 8, 2025
Unprompted review
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CTEK
Charger seems high quality the customer…
Charger seems high quality the customer service is on point and the warranty process is seamless ... Would love to have their products maintaining all my vehicles batteries
October 8, 2025
Unprompted review
Reply from CTEK
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CTEK
Reply from CTEK
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CTEK
CTEK MX5.0 Battery Charger
Having purchased this battery charger in 2022 after reading some good reviews and comments about the charger it lived up to my expectations until I went to use it recently and unfortunately found that it had something wrong as it was not charging my car battery, after my initial contact with the company’s customer service support (as the battery charger came with a 5 year warranty) they immediately acted on the information I provided and within 24 hours they have issued me a brand new battery charger replacement, this company has acted in a very professional manner and fully deserves my review 🌟🌟🌟🌟🌟
October 3, 2025
Unprompted review
Reply from CTEK
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CTEK
Good service!
Received a CTEK Smartpass with my car and purchased a D250SE charger. When i found that i was missing parts (not a fault of CTEK but rather that of my car dealer) CTEK simply sent me the replacements. No questions, no fuss, on a plane to me within a single 2 sentence email. now thats service
October 2, 2025
Unprompted review
Reply from CTEK
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CTEK
CTEK Lithium Charger
Great products and even better support! I have been using my CTEK lithium charger for over 5 years. I started having a problem with it and CTEK fixed it free of charge even though it was slightly beyond the warranty period. I will be purchasing more CTEK products in the future because of this experience. Thannks!
September 1, 2025
Unprompted review
Reply from CTEK
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Regards
CTEK
MXS 5.0 Trickle Charging
Used the MXS 5.0 to trickle charge my car after a number of flat batteries that no garage could find the cause for. Absolutely no battery issues since - the charger has worked perfectly... until it broke after around 18 months. But CTEK customer support were fantastic. Arranged for a replacement and it was shipped to me very quickly. Back using it again! Very impressed.
September 26, 2025
Unprompted review
Reply from CTEK
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CTEK
I tell all people about your battery…agm
I tell all people about your battery management systems. I have them on all of my imports as well as my daughters cars. Customer service is the diamond.
September 19, 2025
Unprompted review
Reply from CTEK
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Regards
CTEK
Perfect support Team which speaks for…
Perfect support Team which speaks for their high quality products. They assist you with your problems and find a smooth solution to fix it.
September 25, 2025
Unprompted review
Reply from CTEK
Thank you for your review and feedback
Regards
CTEK
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