cubify.co.uk Reviews 77

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered blender in feb emailed so many times no response and still no blender I don’t think anyone should use this company it may be a scam

Rated 5 out of 5 stars

Hello all, I would like to recomend cubify for excelent shipping time compering to other brand like bobcat, lixndot etc where delivery time taking up to 8 months , just purchase Browan Merry IOT... See more

Rated 1 out of 5 stars

Ordered 2x presale late August. Promised delivery end of October. Nothing arrived. Their customer support is swift at responding and telling you wait further, which i did. I asked for a refund end o... See more

Rated 1 out of 5 stars

Ordered a merryiot browan miner, stopped working after less than a day so I: - sent an email, no response after a month - opened a ticket, a few generic replies, and then again stopped respond... See more

Company replied


Contact info

1.8

Poor

TrustScore 2 out of 5

77 reviews

5-star
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Rated 1 out of 5 stars

Scammers

I only received a part of the order while I paid for both antenna and a hotspot (It was a December delivery). After two months of not receiving the antenna I tried to cancel the order and receive a refund, but got ignored twice (and still no antenna). I've also seen how you delete negative comments on discord, so you get 1 star you bunch of scammers.

Can someonme on truspilot give me directions on how to contact the UK authorities or consumer rights department to file an official complain about this company?

Answer:
I don't want tot do any more business with your company. I'm repeating what I said in the e-mail; I'm cancelling the order because you didn't deliver the promised goods on time. Take back your stuff and give me a refund.

Answer:
Order 5001.

March 4, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello Leonid we are sorry to hear you have receieved your miner but not your antenna. What is your orer number so i can get this dispatched asap for you.


Thank you for your reply, we do however still need your order number to assist you

Rated 1 out of 5 stars

Unresponsive and unprofessional

Ordered a merryiot browan miner, stopped working after less than a day so I:
- sent an email, no response after a month
- opened a ticket, a few generic replies, and then again stopped responding.

My order is number #4861

Update: it's been a month since they said they would arrange courier collection for RMA

Update 2: it's been 2 months...

March 3, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello Matteo, We are sorry to hear your miner has stopped working. What is your order number so i can look into this for you?

Rated 1 out of 5 stars

I would like to cancel my order

I would like to cancel my order. [Order #4185] (November 17, 2021)

I want contact anyone. I have no information about my product ? I wanna cancel my order

March 1, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello
We have contacted you via email to update you on your order 4185

Rated 1 out of 5 stars

very very bad customer service

very very bad customer service, they don't meet the delivery deadlines, even after almost half a year, they keep saying they ship the following week and nothing, then they ship, but they don't ship the whole order, horrible company, no recommend for nothing

February 7, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Please let us know your order number so we can look into this for you.

Rated 5 out of 5 stars

Ordered 5 miners. Got 5 miners.

Ordered 5 miners. Received 5 miners.
Delivery a little delayed due to supplier issues. But only a month or so, compared to other suppliers it was quick!

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my antenna

Never received my antenna. Told me multiple times that they were gonna send it next week. Never received anything and whn i asked about it in the discord server they blocked and kicked me. Dont trust these guys

February 5, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

All of our antennas are sent seperately due to the package size. If your antennas has not arrived please email us at support@cubify.co.uk so we can resolve this for you.

Rated 1 out of 5 stars

Mailed many times.

Mailed many times.. no suppor no warranty

January 22, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Please provide us with your order number so we can assist you?

Rated 1 out of 5 stars

Scam company avoid.

Scam company avoid.. Meny ppl have bought miners there.. They send only 1 and never answer or help..
They block the users who ask for refound... Scam alert

January 20, 2022
Unprompted review
Rated 1 out of 5 stars

Careful, Lost my money 2500€ and no support

I ordered 6 miners and was only sent 1.
After opening a ticket and sending email to the support email and waiting for more than a week now. I notice that I’ve been scammed. No answer from any of the support. I lost more than 2500€ because of this. Everybody please be careful with where you spend your money.

January 20, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello Thommy, We can see you recieved your full order and you comfirmed this via email also.

Rated 5 out of 5 stars

perfect

I bought a browan miner arrived soon I hade a(personal) problem with the transfer but cubify helped me to correct it

January 17, 2022
Unprompted review
Rated 1 out of 5 stars

Didn’t receive hotspotS almost 4 month

Didn’t receive hotspotS almost 4 month. They promised to delivery on November . It’s January 15 now . No contact, worst support ever. They did almost nothing. I Think they are scammers.

January 14, 2022
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello Jamal, We are sad to hear you havnt recieved your order. Please email our support team with your order number and they will resolve this issue for you.

Rated 5 out of 5 stars

Professional Company

Professional Company, everything arrived on time and well packaged. When manufacturers deliver on time Cubify delivers aswell. Legit Company, thanks again!

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fastest delivery so far!

Hello all,
I would like to recomend cubify for excelent shipping time compering to other brand like bobcat, lixndot etc where delivery time taking up to 8 months , just purchase Browan Merry IOT , bought 5th recived 11th .
Also shout out to Punisher-Cubify from Discord which update me with delivery time up to date.
Thanks

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

CUBIFY=SCAM

CUBIFY=SCAM
I ordered a lowaran gateway. Had to pay within 48 hours of my order. I did, Cubify never left me a message that the order was accepted. Emailed them several times, Cubify won't reply. After 2 months they still haven't replied, so I just lost €600.

December 29, 2021
Unprompted review
cubify.co.uk logo

Reply from cubify.co.uk

Hello Carlos, Please email our support team at support@cubify.co.uk with your order number so we can resolve this for you.

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