Cumbrian Properties Reviews 

58
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Maria Renucci was extremely organised and kept us updated every step of the way either by phone or email. She was very knowledgeable and answered all our questions promptly. If you are wanting to ren... See more

Rated 1 out of 5 stars

If your thinking of renting a property of these keyboard warriors forget it .they advertise properties with old photos in our case over 12 years old .false advertising purely because they can’t be bot... See more

Rated 1 out of 5 stars

No promoting of property. No negotiation skills. Poor communication when it matters but can phone to tell you how many people have viewed on Rightmove. No concerns for the safety of their clients. Not... See more

Rated 1 out of 5 stars

We recently returned to our house after renting it out for 12 years. Cumbrian Properties managed it throughout this time, and we had three different tenants. While they arranged repairs promptly, they... See more

Company details

  1. Real Estate Agency

Written by the company

Whether you are looking to buy, sell, rent, let out or auction a property we are the agent for you. We are extremely proud to tell you Cumbrian Properties has been established for 25 years and we are very excited for our future.


Contact info

2.9

Average

TrustScore 3 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(58)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, approachable and detailed local market knowledge

I was given 100% support and help while getting my property ready for rental, they helped me through the mine field which is private letting. Cumbria Properties and in particular Susan Mosses were professional in their speed of response, detail of explanation and thoroughness of securing the right client for us. I found them to be value for money and no request was too much, I am a fussy customer, and the staff were always available to answer my questions. I have used other letting agents previously and cannot fault Cumbria Properties, their local knowledge of the market and vast experience showed in everything they did for me.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Susan Moses

Susan Moses, provided a very professional, friendly and efficient service and was very accommodating with my busy and everchanging schedule. I would highly recommend Sue in the Carlisle office if you need to move. Thank you.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Property Letting

First class service property was let within 10 days
Competitive fees
Dealt with Susan Moses who always kept me up to date on letting process

Martin

August 31, 2022
Unprompted review
Rated 4 out of 5 stars

Relocation from Wales

Family member relocating from Wales to Carlisle for the first time. Sarah was extremely helpful in finding a suitable location and properties to view for renting. Sarah and her team were very professional, polite and nothing seemed to be too much trouble. Very grateful for all their help and support.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service…

Sarah was so professional and helpful when looking for a property to rent nothing was to much trouble for her. I would recommend Cumbria properties outstanding service

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

I needed help finding a new tenant for…

I needed help finding a new tenant for a property. Sarah at Cumbrian Properties made life very easy. A property manager (Dave) helped with getting some damage and repaire work done before the new tenant moved in. All good from my point a view. Regards Mr Robinson

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Charged me £408 to not sell my property

Charged me £408 to not sell my property after having it on the market for 6 months, after I change estate agent I sold with in 1 week. During the process of changing estate agent they tried to tell me it was my fault the property had not sold. There staff are rude and incompetent. Avoid them.

July 1, 2022
Unprompted review
Rated 1 out of 5 stars

Awful service

Had a really bad experience with them. Staff were rude and unhelpful. Would influence my purchase decision if a listing was made by them, they were that bad.

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling service avoid this company…

Appalling service avoid this company and find a decent estate agent. They will not go that extra mile and refuse to help outside of viewings and advertising. Communication is ignored and do not reply to emails AVOID AVOID AVOID

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Bought from these guys during lockdown…

Bought from these guys during lockdown and they couldn’t be more helpful especially with the seller having health issues. Karen was an absolute star and kept me updated throughout going that extra mile. Thank you for all your help.

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

We contacted three local agents for an…

We contacted three local agents for an market assessment of a family home bordering the Lake District National Park and although not the highest we chose Cumbrian Properties as we felt they were the most realistic. The house was marketed promptly and eight viewers lined up within two days. A sale at 5% above the asking price was agreed after a further three days and the sale completed without any complications over the Christmas period. We were kept informed of progress at all stages by the friendly & efficient negotiators at the Carlisle office. Full marks all round. Thank you.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

I would like thank Cumbrian Properties…

I would like thank Cumbrian Properties on selling my house. From the initial call through to the final hand over, the whole experience was a breeze. I would like to give a big thanks to Ann in the Carlisle branch as she went the extra mile to ensure the date wanted for handover was achieved. But all the staff I had contact with were excellent.

November 17, 2021
Unprompted review
Rated 1 out of 5 stars

terrible service from this letting…

terrible service from this letting agents avoid at all costs. Advertising a place to let that are actually up for sale even though they knew and the landlord knew we were looking for a permanent place. They also knew we had over a 300 mile trip. When we submitted the application we were told that no one else would be accepted , only to find out more people had been accepted . AVOID!!!

October 14, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look