Cupboards Direct Ltd Reviews 

342
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered a plan chest with this company in August. I have emailed them multiple times and rang the office twice and have been promised a call back on both occasions. Zero communication about it and wil... See more

Rated 2 out of 5 stars

I think the problem rests with the supplier, Dams Furniture. The order was in 14 sections. One was missing, and two in the wrong wood. Incorrect labelling of parts (two contradictory labels... See more

Rated 1 out of 5 stars

I ordered six tables late on a Monday for an event on Thursday . In capitals it says NEXT DAY DELIVERY. I didnt expect them on Tuesday but certainly on the Wednesday. They arrived late on Friday a... See more

Rated 2 out of 5 stars

Good product but no information about durability when used outside in the garden on a permanent basis. The product looks ok for use outside but not for prolonged outdoor use. Information about thi... See more

Company details

  1. Storage Facility

Information provided by various external sources

Based in Northampton, Cupboards Direct is one of the UK’s leading suppliers of Industrial Workbenches and thousands of other products used in Transportation, Storage , Environmental, Workshops and Office locations. Over 6000 products available including the UK’s largest choice of lockers, cupboards, shelving solutions and much more. With over 25 years experience we know the cupboards business inside out. With have no minimum order value and no handling charges to qualify for our FREE Delivery for all deliveries within the UK Mainland (Highlands and Islands extra) Our full ecommerce website allows you to order your items quickly and easily and we accept all major credit and debit cards. We can also offer up to 30 days credit to recognised institutions such as Education facilities, Governments, Charities and NHS Hospitals etc. If you are unable to find the products you need, please contact us either by telephone, fax or email and we’ll do our very best to meet your needs. Visit the Cupboards Direct website for more details.


Contact info

2.0

Poor

TrustScore 2 out of 5

342 reviews

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2.0

All reviews

(342)

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Rated 5 out of 5 stars

1st Class Service

First class service from my phone call to delivery. Helpful knowledgable staff and speedy dispatch. Great product. Flawless transaction. Thank you

June 24, 2015
Unprompted review
Rated 3 out of 5 stars

Good service

We placed a £2,000.00 order. Everything was handled well and put into place by Cupboards Direct for delivery to new premises.

However, one supplier let Cupboards Direct down and did not deliver on the day they were supposed to. This delivery was then untraceable and we had to wait four days for alternative items.

I would use Cupboards Direct again as i don't think that this was their fault.

June 22, 2015
Unprompted review
Rated 5 out of 5 stars

I received first class service.

I had some questions asked about the product by telephone & was phoned back with full details promptly.
Delivery timing was exceptional & the product arrived in perfect condition. A very impressive company.

June 17, 2015
Unprompted review
Rated 3 out of 5 stars

no complaints

The transaction completed as expected. My only observation would be that I did not receive delivery details until delivery had been received. As a result we missed the initial delivery, fortunately the driver returned later in the day to complete.

June 14, 2015
Unprompted review
Rated 2 out of 5 stars

Lack of information

Ordered desk on a Friday with 24 hour delivery option.
Desk not arrived by the Wednesday, range to find out what hold up was to be informed....Desk out of stock, shall be with you early next week!

June 10, 2015
Unprompted review
Rated 5 out of 5 stars

Five stars

Very pleased with the service and product quality. Quick delivery.

May 22, 2015
Unprompted review
Rated 1 out of 5 stars

We haven't received our delivery yet

April 15, 2015
Unprompted review
Cupboards Direct Ltd logo

Reply from Cupboards Direct Ltd

Good Morning Dee,
Looking at your order, the locker purchased is manufactured to order and is on a 3 working week lead time as stated on our website. Your order was placed on Friday the 10th April therefore your order would commence manufacturing on the Monday (13th). As these are UK manufactured, it normally takes at least 2 weeks to build and get certified before they are sent out. This means delivery will be scheduled for W/C 27th April.
Hope this clears things up.
Best Regards
Cupboards Direct Ltd

Rated 5 out of 5 stars

Posts & Chains

Great service and the product is just the job especially as I can break them down to store conveniently in my van

April 13, 2015
Unprompted review
Rated 5 out of 5 stars

Efficient and prompt service, just great!

I have never used Cupboards Direct before but I can honestly say that the service recieved and quality of product was second to none.
I would have no hesitation in using them again or to recommend to any bussines associates.

April 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great company

How good it is to find a company that excels in customer service. We ordered some lockers, benches and cupboards from them and the guys were so helpful. When no instructions came with one item, we received them by email in a matter of minutes. Especial thanks to Adam and Paul.
Go to the top of the class. We will definitely be using your company again.

March 30, 2015
Unprompted review
Rated 4 out of 5 stars

Great Product

Had some delivery issues and was disappointed that the promised delivery timescales were not met. However, this was dealt with very efficiently by the Customer Service Team and I was happy with the way this was handled and the product was excellent.

March 12, 2015
Unprompted review
Rated 4 out of 5 stars

Good service, decent product

Product ordered was a self-assembly, full height steel cupboard.
It was delivered within the timescale, and the courier was very helpful, as our house is a bit inaccessible.
The cupboard went together easily, only six screws holding the sides to the back and the rest push-fitted. That said, on a solid floor, and levelled, it seems quite stable.
My only reason for not giving five stars is that, on the morning delivery was due, I got a call from Cupboards Direct asking if I would accept a built-up unit at no extra charge (not sure why). That seemed a bit late to be making the offer. I declined, as I needed the cupboard to be self-assembly, and delivery took place the next day.
Overall, and for the price, I am very satisfied and would buy from the company again.

March 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were looking for an adjustable work surface for a client with specific requirements. Communication was excellent and the product was delivered next day.

March 10, 2015
Unprompted review

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