Cuprinol Reviews 

258
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 21 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the paint was extremely thin and watery, making it very difficult to achieve proper coverage even after applying multiple coats across different surfaces. People also noted serious issues with the finish, mentioning that the product peeled off quickly or failed to match the expected shades. Some reviewers were happy with the application process, finding that the liquid went on smoothly and provided great results for their projects. Additionally, customers appreciated that the final colors matched expectations well, looked very attractive on fences, and remained durable over time.

What people talk about most

Product

Consumers find product to be a source of deep frustration regarding its consistency and coverage, with many... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers reported that the paint was... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I bought a tin of harvest brown as I had used this successfully in the past. I had to return it as the paint had a pronounced orange tint to it. I contacted Cuprinol and was told that it was a rogue b... See more

Company replied

Rated 3 out of 5 stars

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... See more

Company replied

Rated 3 out of 5 stars

Purchased Silver Copse Ducksdback while I was happy with the product the colour is nothing like advertised. It's supposed to be a mid grey however, it's definitely a shade of navy blue. Can't afford t... See more

Company replied

Rated 1 out of 5 stars

Bought some Cuprinol Garden Shades exterior wood paint to repaint my garden gate. Don't waste your money. It is very thin and watery and splatters everywhere during application no matter how slowly an... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

258 reviews

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1-star

No recent history of asking for reviews

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2.2

All reviews

(258)

21 reviews in the last 12 months

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Rated 4 out of 5 stars

reasonably satisfied

complained about watery primrose white
after an investigation i was sent a voucher to buy a replacement product.
good work from deepa in customer service.

May 14, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

Really glad to hear it - I'll forward on the positive feedback to the team :)

Rated 1 out of 5 stars

Disappointed with marketing /…

Disappointed with marketing / communication on product ranges.

Cuprinol pebble trail is almost impossible to find in store anywhere. Whilst it’s not clear on any of there distributors website either. Searching around everywhere to find this to find out this specific product is not stocked in stock. The prices also range considerably, I mean, from £15 to £32 for the same 2.5L version. That’s really bad.

May 13, 2024
Unprompted review
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Reply from Cuprinol

I'm sorry to hear you struggled to find the Garden Shades Pebble Trail. This product can actually be mixed into our Garden Shades in stores with mixing machines like Homebase or Wickes, or even our Dulux Centres. Please use this link to find the closest mixing store to you: https://www.dulux.co.uk/en/storefinder/filters/MIX_MACHINE

In regards to prices, retailers can charge whatever price they want for our products – their buying price, plus profit margin and VAT, make up the selling price. And different shops buy their stock at different prices from different suppliers. We would always advice to see what prices are in stores around you or online to find the best deal .

If you have any further issues or questions, please give us a call via 0333 222 7070, your case reference is 2860063

Rated 1 out of 5 stars

Horrendous paint don’t buy it

Horrendous paint don’t buy it!
It states 5 year guaranteed!
I painted my fence in spring last year, in the summer it was looking awful and now it looks like a 10 year old fence. £25 x 3 tins isn’t cheap, but most annoying thing is wasting my time prepping and painting. I’ve painted my other fence with Johnson’s and it still looks like new a year later.

May 20, 2023
Unprompted review
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Reply from Cuprinol

So sorry to hear about your experience with our Cuprinol products. Cuprinol products work by forming a protective wax coating over the surface, Ducksback on Rough Sawn and Garden Shades on either Rough Sawn or Smooth Planed wood .

This isn't something we expect from our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2860221 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Absolutely shocking paint very watery…

Absolutely shocking paint very watery this used to be so nice and thick and smooth I’ve wasted more withe paint being watery I bought good quality brushes but lots of drips glad I placed dust sheets down there was more on the dust sheets I’m seriously thinking of contacting Trading Standards this not what it says it is on the tins

May 9, 2024
Unprompted review
Rated 2 out of 5 stars

Cuprinol forest green duckback 2024 is…

Cuprinol forest green duckback 2024 is much lighter than 2023. It means its impossible to catch new timber replaced slats with the same colour.
Any solutions anyone?

May 10, 2024
Unprompted review
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Reply from Cuprinol

Sorry to hear the offshade discrepancy you have experienced with the Forest Green.

While we do expect there to be batch to batch variation between cans, if there is a massive colour difference we can investigate this further.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2860199 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Rubbish avoid ….

Well I’m truly & absolutely shocked & massively disappointed in the Cuprinol silver copse fence paint wow just wow spent hours painting my fence with it over this last week & worked tirelessly after work painting it & to wake up this morning after a rainy night to walking down stairs this morning to look outside in the garden & half of it has ran off the panels I’m lost for words tbh 😡😡
It says it lasts 5 years on the tin it hasn’t lasted 5 days
I don’t get a lot of time to waste due to other things happening & commitments so this has really done my head in
Any one at Cuprinol wanna contact me please feel free ….

April 28, 2024
Unprompted review
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Reply from Cuprinol

Truly sorry to hear about your experience with the Ducksback. The Ducksback works by adhering to rough sawn wood and forming a wax barrier - so if the paint has ran we would be happy to look into this for you.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2860263 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Worst paint!!!!!!

Bought this fence paint from B&M store, was very happy with a colour (dusted aloe). But it definitely needs lots of coats (3-4 is a must) which is very tiring job for 18 fences. Painted 4 fences so far and after 2 days was raining all night. Now paint started running off. So disappointing that I feel like crying. It means that will definitely will not stay for 5 years. Now I need to clean off all the messed up paint from my fences because it looks horrible now, and again lots of extra job.
Unfortunately I didn’t read reviews for this paint, if I would I wouldn’t be in this situation.
I would definitely wouldn’t recommend this Cuprinol fence paint!

April 28, 2024
Unprompted review
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Reply from Cuprinol

So sorry to hear about your experience with the Dusted Aloe. Our Cuprinol products are designed to form a wax protective barrier so we would be happy to look into this.
If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2859505 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.


Rated 1 out of 5 stars

Shocking paint comes off in the rain

Painted a new fence 3 coats 2 days ago got up today to the rain and panels are all running ,the paints coming off in my hands ,silver copse ducksback,what a waste off 2 tubs

April 28, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

Really sorry to hear this, the Ducksback is designed to form a wax layer to make it weather resistant so we would be happy to investigate this for you.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2860109 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Brought 6 5 litre tubs of cuprinol…

Brought 6 5 litre tubs of cuprinol ducksback dusted aloe,painted the fences on all dry and sunny days,4 coats on each panel to cover the grey,looked nice at first,now raining and it's gone yellow and streaky and in some parts back to grey,it was alot of hardwork painting 20 fence panels for the rain to wash it away,nothing like the consistency it used to be now its more like water,I'd avoid at all costs

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Mis match in colours

Don’t know if they will bother replying given their 78% shocking 1 * reviews. I get there are subtle batch differences in colour, but really, light and dark brown are not the same !!

April 11, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

I'm sorry to hear about the colour discrepancy you have experienced.

While we do expect there to be batch to batch variation, if there is a large colour difference we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2859463 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

I'm so so disappointed, it's as bad as reviews are

I'm so so disappointed that I didn't check the reviews before hand. This cuprinol one coat sprayable is astonishingly awful. Two coats won't even begin to give an even coverage. I don't think I ever used such a thin appalling wood. stain/paint ever. I have used 1 5lt tin moved onto the second and now cancelled the order for the other two. I wish you could see the photos of this atrocious product. Avoid at all costs

April 6, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

So sorry to hear about the opacity issue's you've faced with the Once Coat Sprayable. As a one coat product, this is designed to have a high opacity, so given your coverage issues we would be more than happy to investigate.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2859481 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Cuprinol Duckers shed paint - Poor

I bought Cuprinol Duckers shed paint to re- coat a shed which was about 3 yrs old. I decided to fill a lot of nail recesses with external decorators chaulk, after painting the shed 3 times the paint keeps coming off the places that are chaulked. Some days later the rain came & washed off all the paint on the chaulked areas, the shed now looks a mess, you can get the paint off these areas easily as the paint has not cured. I’m going out now to buy something that sticks to chaulk.

February 8, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

Sorry to hear about your experience with the Cuprinol Ducksback. Ducksback needs a fibrous rough sawn timber to adhere to, so if the Caulk dried to a smooth finish, this may explain why it washed off after rain fall, but the rest of the paint was able to adhere.

If you would like us to investigate further or see wat other options we have, please drop us an email via duluxvirtual@akzonobel.com

We have created a case for you under reference 2859443 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Cuprinol cedar coloured decking stain (either the instructions lie or it's a bad product)

Cuprinol cedar coloured decking stain; We followed the instructions, '2-6 hour dry time', ours dried for over 24 hours, 'above 5c Celsius' (as it also wanted in the instructions), we did the staining at 8c celsius, with lots of breeze. It's now rained, and there is pooling of some of the stain in the grooves of the decking. This is only 1 coating, so the wood should of easily absorbed the staining. The decking is also brand new (well dusted), so no dirt or dust that hindered the absorption.

I think the dry time and temperature instructions were a stretch, basically a lie, or the product is of very poor quality.

January 29, 2024
Unprompted review
Cuprinol logo

Reply from Cuprinol

So sorry to hear about your experience with the Decking Stain. Drying times can be affected by the environment, and the closer to lowest application temperature, the slower paint can take to dry.

We would be happy to investigate this further, so if you still have the can, email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2859409 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Rated 1 out of 5 stars

Cuprinal Ducksback shed + fence paint

Cuprinal Ducksback shed + fence paint.
Please,please do not waste your money.
I spent around £100 on this paint, well over what I would normally spend but it had come highly recommended, and the prospect of not having to repaint my panels for 5years was extremely appealing.
I painted over old and new panels ,using silver copes and forest oak the results at the time was amazing.
This was Aug 2023, it's now Nov 2023 and I can honestly say at the top of my panels it is now none existence, this as also accured in other parts of the panels, deverstated is not the word, all my hard work wasted.
I painted in different weather temperatures and different times of the day.
I've emailed the company ,total waste of time ,excuses after excuses, never in all my years of painting fences as this happened.
They offered me one tub of paint in the garden shades, they said the paint I had used was the wrong type. (Shed + fence paint ? ) .
After reading other reviews the garden shades are just as bad.
I declined there offer ,informing then I needed to get some advice.
I honestly thought they had had a faulty batch.

Could anyone tell me if they actually got any compensation for their paint or just got brushed of
like me, I was offered one free tub of paint, which I thought pointless after my experience.

August 15, 2023
Unprompted review
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Reply from Cuprinol

Hi Timpo, thank you for taking the time to leave a review. We're sorry to read of your experience with our Ducksback. Ducksback is specifically formulated for use on rough sawn timbers and will struggle to adhere to smoother areas. As timber weathers over time and becomes smoother, Ducksback can struggle to adhere to these areas, especially on flatter horizontal areas which tend to be smoother in profile. We'd be happy to look into this further for you, please feel free to get in touch via dpuki.tacsocialmedia@akzonobel.com with your previous reference number in the subject line. We look forward to hearing from you.

Rated 1 out of 5 stars

Very disappointed with Cuprinol Daisy White Garden Paint.

Very disappointed with Cuprinol Daisy White Garden paint. Paint is very watery despite mixing in the tin. Coverage is appalling. Even with two coats you can clearly see the bare wood grain underneath. When rubbed with a finger after 24hrs drying a white powder comes off on your fingers. At approx £25 for 2.5Litres it should be much better than this. Do not buy this rubbish you are throwing your money away. Bye the way how can I get rid of the 3/4 of a tin of unused rubbish? Can I pour it down the drains? Can I send it back to Cuprinol in a plastic bag. I would not give this paint away as it is unfit for purpose. They should be sued!

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing- wearing off

Bought Cuprinol Ducksback in Silver Copse for my rough-sawn back garden fence last year. I used two coats on each panel and, at the time, was happy with the result. Now the coverage is patchy and non-existent on the top of the fences.

I thought spending more on a quality brand would make ecomical sense in the long run. Yet, remedying this will taken even more time and expense.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy Cuprinol Daisy White Garden Shade

I deliberately chose Cuprinol Garden Shades Daisy white. I wanted white fence. Plus it said must not sand the fence. I painted parts at different days. Warmer days it was very very thick paint, but was easier to paint, fence had not seen rain for weeks prior nor after, then also painted parts on cooler days, paint was thinner watery dripping and hardly painting the fence, it rained 7 days prior painting and 2 days after painting. There were 2 months apart between painting sessions of warmer dryer and cooler wetter periods. Did two coats, 2nd one 1hr after first as instructed on the tin. And now 4 weeks after finishing latest painted part and 3 months since the first one, it is turning yellow more and more regardless when it was painted. Can not figure out why! I mixed paint in each tin, I followed instructions. Only thing is I bought is at B&Q at discounted price. Was I conned and paint was known to be old or not properly stored!!?? Or is it fault at Cuprinol end!!??? I am devastated. My back has been hurting like mad. Everyone around me who can see that fence in my garden is probably laughing! To now repaint it, Ill be in more s**t cs about 30mx165cm garden fence surafce, featerh at a time, Id need to sand first!!! It will 100% damage my back, then it will dictate choice of paints and price to repaint cs of sanding that in the Cuprinol tin said was not to be done, hence chose that product! My £100 gone to pot. Plus, the info on how many m2 the tin covers is BS. Absolutely devastated. I have no one to do work like this for me, my back is bad, and to pay someone...well glad I did not as it would have been waste of time and money! If I could sue someone Id do it in a flash. I needed it white cs of my S.A.D. eyes disorder to have bright fence. Living in the ground floor property seeing grey fence every day was seriously depressing, specially in the winter. Now am more affected cs of disaster I have on hand to resolve this issue.

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting how they can turn a great…

Disgusting how they can turn a great product into a load of sh!t. Brought it a Few times in last year. It’s clearly not what it used to be. Got a tin from 2 years ago and it’s great. Now it’s all just water. A big plc just scamming us again. Shame on them as will not be buying any products from akzonobel again. If we all stop buying from them, then maybe they will stop scamming us!

November 9, 2023
Unprompted review

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