HONOR UK Reviews 

I purchased the Honor Magic 8 Pro, and after just three months of use, water entered the device after it accidentally dropped into the bath while I was bathing my kids.The customer service I have received since is absolutely the worst I have ever experienced. After an exhausting 31 emails, I have received no help at all. Honor heavily markets this phone with IP68, IP69, and IP69K water resistance ratings, yet they claim water damage is not covered under warranty. If these ratings are genuine, water ingress should be covered—especially within the first year under UK warranty laws (Consumer Rights Act 2015).To make matters worse, I sent the phone to their official partner, SBE Repair Shop, as instructed. They returned the device to me, and it was not even put together correctly. This level of service is absolutely disgusting and a complete waste of time. This phone is definitely not worth the £800 price tag.

Bought some honor earphones pro a, they are dreadful and prone to wind interference. Emailed customer service to request a return but they were not interested as it was a few days outside their 14 day return period. Condescending reply below.
My fault for buying Honor. This is the last time they get my business.

Dear Simon,​

Thank you for contacting HONOR Customer Support.​

I am truly sorry for any inconvenience this situation may have caused. I understand your concerns, and I am here to assist you.​

According to our records, you received your order on 17/06/2026. Unfortunately, the return option is no longer available, as the 14-day return period has already expired.​

I understand that this may not be the outcome you were hoping for, and I appreciate your understanding.​

Have a wonderful day.
Kind regards,
Johnson O.

Absolutely one of the worst companies I have dealt with.
Apart from the fact that I have had many issues with the software, ovber the last 9 months, my honor magic V5 finger sensor stopped working last month and after many many emails I sent the mobile for repair. Its almost coming to a month that they have not fixed it. (BTW it was sent to a third party repairer and they are awaiting a component with no ETA). Absolute disaster that I am now left without a mobile for almost a month and no replacement. Never again in my life, will I buy an HONOR product or recommend.
I can see that over 80% of consulmers have written about their dissatisfaction.

This is the first time I bought from Honor and so far its been atrocious customer service.

I have always bought Samsung but really wanted the Honor Magic V6 pro fold ordered it on 3rd of july they didn't accept my pay monthly application. I never ever been denied a pay monthly application.

So I ended paying in full over 1500 pounds with delivery time of 1 to 3 days. Emailed them as no dispatch notice advised delayed dispatch until 1 week so device wont be shipped before the 10th of july.

Emailed them got a reply that made no sense. Emailed again and they provided me with tech specs on the screen resolution etc which again made no sense!

I am giving them until Wednesday to send me the device otherwise will nlbe cancelling the order and buying new samsung fold device.

Avoid these guys!

Extremely disappointed with both the product and the customer service.

Both my phone and my daughter's phone cracked incredibly easily after being dropped. Despite the company's claims about durability and drop resistance, our experience was the complete opposite. The screens shattered far too easily.

When I contacted customer service, I was told they couldn't repair or replace the phones because they couldn't determine the height of the fall or the force of the impact. That response makes the drop-resistance claims feel misleading. If every claim can be dismissed because the impact can't be verified, then those claims have very little value to customers.

From my experience, the phone also seems poorly balanced, making it more likely to slip and land on a corner, which appears to be a weak point.

I'm now having to pay £100 for a repair, despite expecting a phone marketed as durable to withstand everyday accidental drops. I intend to continue pursuing this matter, as I believe the product has not performed as advertised. Based on my experience, I cannot recommend this phone or the level of after-sales support provided.

02/07/2026, wont let me change year

I brought an Honor 600 pro 5 weeks ago. It arrived broken . I returned it immediately using DHL at Honors request.

They recieved almost a 3 weeks ago. Since then I have messaged them so many times regarding my £699.00 refund & all I get are automated responses which are not even relevant to the question.

I eventually did call them and was told when I complained.

And I quote. " well we've got your money and our phone. Good luck getting a refund English pig. We're in China. nothing uk can do. "
.I urge you all not purchase from Honor direct as you will almost certainly have the same horrific experience as me if your devise is faulty.

I bought an Honor Magic Pad 2. Lovely to look at, poor functionality because it's gone wrong three times in the first year. Should be under guarantee, right? Not for reimbursement: Honor will not give money back for a malfunctioning machine under any circumstances. Instead they will arrange for it to be repaired, collection by DPD., but I've had days ruined because drivers have said I'm not in when I am. Telephone helpline staff are delightful but it's a whole palaver trying to navigate a system that doesn't upload required photos to show what's wrong. I've lost far too much of my life trying to get a machine repaired that should not have gone wrong so often. Honor are inflexible. I'm just going to have to write this off as a bad experience and vow never to buy anything from Honor again.

Shocking service—14 days without a business phone for a factory defect!
​
I recently purchased the new HONOR Magic V5, and within days, a bubble appeared right in the centre of the factory-fitted outer screen protector. When I contacted customer service, they confirmed the defect and offered a replacement—but with a catch that is completely unworkable for anyone running a business.
​HONOR expects me to send my phone back and wait up to 14 days for a replacement to arrive. When I explained that I use my phone daily for business and cannot be without a device for an hour, let alone two weeks, and asked if they could send the replacement first so I could transfer my data, I was met with a rigid "no."
​This is my second order from the brand, but it will absolutely be my last. For a premium device, the customer care is dreadful and completely out of touch with practical, real-world needs. If you rely on your phone for work, look elsewhere—HONOR will leave you stranded.

Absolute disaster. Aprox one month of wasted time, gross logistical incompetence, and broken promises. They sent a replacement order with missing parts (no cable included) and then issued a near-expired compensation voucher that violates my explicit terms. Frontline agents continuously avoid phone calls and copy-paste useless templates. The matter has been officially escalated to Citizens Advice and Trading Standards. Utterly disgraceful customer care.

I want to start by saying that I absolutely love HONOR products. I bought the HONOR Magic 8 Pro and the hardware is phenomenal—it genuinely made me switch after a decade of loyalty to Samsung. Unfortunately, while their engineers deserve a 5-star rating, their UK Customer Support and supply chain management are a complete and utter disaster.

Buying from HONOR UK is a non-stop battle. First, I had to fight tooth and nail just to receive the promotional items that were promised with my initial purchase. Then, the recent keyboard saga took things to a whole new level of corporate incompetence.

I ordered the MagicPad 3 Smart Touch Keyboard. HONOR accepted my payment, ran it through their multi-step verification, and then informed me it was out of stock. Instead of solving the issue, customer support agents repeatedly tried to manipulate me into manually cancelling the order from my end (clearly to save their internal statistics). They even claimed the item was permanently discontinued, which is a blatant lie, as the keyboard remains actively listed on their UK website with a 'Notify Me' option, and the tablet itself is still being heavily promoted.

After I stood my ground and demanded a merchant-side cancellation, they finally processed my refund and threw in a £30 'goodwill' voucher. The irony? Their online store is a ghost town. Currently, there are more products sitting on 'Notify Me' status due to lack of stock than there are physical items available to buy. What good is a voucher for a store with empty shelves?

I love the tech, but I refuse to be treated like this as a consumer. If HONOR UK does not drastically improve its after-sales contact, customer support, and product availability, this will be my last purchase from them. Great hardware means nothing if the shopping experience feels like an online scam.

Totally useless company. Spent £1200 on a foldable fone and the internal screen after a while became faulty and even though the fone is still under warranty, honor are saying the parts aren't covered by the warranty and want £400+ to fix it. Do not buy anything from this company.

I have had Honor phones for several years, have a Honor tablet and bought both my son's Honor phones. Recent phone Honor 400 Pro has been nothing but trouble and customer service as been awful too.

Honor only give you 14 day return window but what was initially a stable phone with MagicOS9 became awful with MagicOS 10 way after the return window.

I have nothing but connection issues, Bluetooth not connecting media in my car, android auto crashing often at a critical point when driving in unfamiliar places,system UI crashes, had none of this with Magic4 Pro.

I have tested other phones in my car with no issues. Samsung seems ok would like to try Pixel.

I have tried all sorts of resets, remove updates, even factory reset nothing works and I have completely lost faith in this device and company.

Customer service don't care, but I can trade my phone in for £132, they still sell it for £500, Amazon even offer over £100 more.

So no more Honor devices in this household I don't trust them and customer service is awful avoid if you can. I have put up with this until I can afford replacement.

Awful and heartbreaking. I spend 1100 gbp on a new laptop that arrived defective, and the company will not do anything about it - their customer service is awful and my present to my wife which was meant to be a stellar laptop she can't use and is waiting in a box to be returned, with nothing back from the honor customer service. Will not buy again.

Good SmartPhones Good Quality...I had 2 Honor View 10 128 before, The quality of Honor in a word... I forgot my Honor 20 Pro 256 on the beach, and it was found in the wet sand by a vacationer. I was able to use it without any problem; It had a case, which prevented it from getting scratched. I had the version with the purple reflections. I was so happy that I bought a second one, and both still work perfectly. Today, I prefer the Honor Magic Pro and Ultra, because I'm hooked on Honor, a lesser-known but high-quality brand.

Bought Honor 400 pro 27.1.26. Frame is painted plastic, paint wearing off in 2 weeks, phone looks poor now. Design is bad, frame doesn't protect front or back glass, dropped once from bed on tile floor got back glass cracked (used samsung phones for 10 years, never had cracked screen or back glass). Iphone 12 has better cameras. Phone listens my speach and show ads from temu, facebook and etc, spying phone, I restricted microphone permissions for all apps still getting ads from my speech. Disappointed, first and last Chinese phone. Honor actually don't have a honor, they don't public true feedbacks on their official website if it's not a 5 stars. My 3 star feedbacks are pending since 22.2.26, I asked honor official why, they said we will review it, still not published. 👎 Also couldn't activate eSIM and SIM from lycamobile, had to insert SIM in my old samsung A55 activated it straight away. Really rubbish brand.

I have had the Honour 7 lite from new and today got a security update and a software update to Android 16. For a low price phone still getting updates and having some of the same features as a flagship phone. Some useful ai features like magic erase for photos.
This phone is smooth doesn't run hot.
Came with 512gb internal memory as standard. And a battery better than most flagship phones at the time of release. Will definitely be getting another Honor phone at some point.
Why spend so much on a samsung Galaxy ultra with the same amount of updates as an honor phone. With features most people will never use.
Best value for money phone I have ever bought. No more apple or samsung for me

Products excellent 👍
Offers pardon on pun intended not "honoured" so no early £100 off.
Didn't take off as promised at checkout
So you've lost a regular customer and someone spreading the word don't TRUST your personalised email offers
Sad loss both ways Honor?
Honors UK customer response was tough I must have made the error in entering code!!!

I am writing this to warn others about the appalling warranty "service" provided by Honor UK. I have a faulty watch under warranty, but Honor is currently not fulfilling their legal obligations.

Honor provided a pre-paid Royal Mail "Tracked 24" return bag. I followed the instructions printed directly on the physical bag they provided, which explicitly states: "Return your parcels at any of our... Parcel Postboxes." I used a parcel postbox as instructed by the packaging. Now that the item is delayed/lost in the network, Honor is refusing to help because I don’t have a "Post Office counter receipt." They claim their internal email instructions (which I never received and told them I never received) supersede the actual written instructions on the bag they sent me.

I have provided photographic proof of the package, yet they continue to hide behind a "receipt" requirement that their own packaging rendered unnecessary. They are failing their duty of care under the Consumer Rights Act 2015.

If you value your consumer rights, stay away from Honor!

Case Reference: #11294813

Don't buy with Honor, their customer service is god awful. Always buy with a third party as these guys love to say 'policy says no' to everything.

Repair summary - it was quick, only 6 working days.

I bought Honor V5 Magic at a very very good deal and was worried about repair service but that concern has now gone.

After experiencing a good repair, I recently bought Honor MagicPad2 at a discount and I am a very happy customer.

Only concern, email support could be better, as staff need to read (or watch) what troubleshooting steps have been done already - I was asked a few times, to repeat the same thing already carried out in previous emails.

See main post of problem on reddit under Honor with title of 'Honor Magic V5 3x Camera gimbal/stabilizer broken?'.