HONOR UK Reviews 

Hey i maybe buy Honor magic 9 with arri i'll can't wait with honor..

Mansur Ahmed

I recently sent my son’s tablet to Honor for a warranty repair regarding a screen flickering issue. To my surprise, the repair center claimed there was "visible damage" to the device, subsequently categorizing the repair as out-of-warranty.
The tablet was in excellent physical condition when it was packaged and shipped. It appears the damage occurred either during transit or while in the possession of the repair facility. I have officially raised a formal complaint with Honor to contest this decision. Until this is rectified, I cannot recommend their after-sales support.

Worst experience ever with the customer service. I bought a pair of headphones on the honor website that after about 6 months stopped working. I contacted than the cuatomer service and I have explained the situation. They offer me to return them because still under warranty. After more than 1 month i still do not have any update, they keep telling me unhelpful information. So no headphones no money back. I will just report to the bank at this point.

Great phones. Their customer service team respond quick . Overall very few complaints.

They make great phones but their operating system is very deeply flawed they do not listen to customers and over multiple years have failed implement improvements. Don't waste your money.

Bought new 400 pro model. After 2 hrs surfing youtube. Speaker sound started bursting. Raised complained the took 10 days from send to repair.

When we received the parcel back from repair it was no repaired. Even its was not checked though. They didnt addressed the issue mainly. They returned it back by doing nothing.

This is their creep service. Till now we paid for phone but we dont have chance to use it. We didnt get what we paid for. This is the reality of big buggy brands.

Ordered my phone on Sunday, got it delivered on Wednesday by DPD. DPD is great about giving you one hour delivery window. Also, very happy with my Honour 400 Lite phone. Don't understand why so many bad reviews about the company.

I do not recommend buying from this company based on my personal experience.
I purchased a watch directly from them as part of an official order, and when it became faulty, I returned it using their official return process, RMA number, and courier label.
After that, I was informed that the watch was “not genuine.” I strongly disputed this many times, because the product was supplied by them directly and I returned the exact same device.
The case continued for several months of emails, follow-ups, and repeated contact without a fair resolution. The whole process was exhausting and caused significant stress. The way my case was handled was slow, confusing, and very unsatisfactory.
I advise anyone buying from them to keep full documentation, photos, and serial numbers from day one, because my customer service experience during a problem was very poor.
After this experience, I decided not to purchase from them again, and based on what happened to me, I would not recommend others to deal with them

I am extremely disappointed with the service I have received from Honor.

I returned a parcel and provided all the required documentation to confirm it had been sent back. Unfortunately, the parcel was lost in transit. Despite supplying proof of postage and doing everything correctly on my end, Honor has refused to resolve the issue because they are unable to claim the loss back from DPD.

As a result, I am now without the keyboard that came with the tablet I purchased for my husband, and completely out of pocket. What makes this even more frustrating is the complete lack of empathy or sensitivity shown throughout the process.

To add insult to injury, they refused to offer any meaningful resolution –other than a £50 goodwill voucher towards purchasing a replacement. There was no attempt to make things right or show customer care.

Very poor aftercare service and extremely disappointing customer support. I expected much better.

Was promised gifts on purchase of Honour Magic 8 pro, which were purchased from Three UK White rose Leeds on 17 Jan.
My gift claim was done on time, however till date (10/02/2026) there is no update either from Three or Honor or Ingram.

Please be wary.

I ordered an Honor 100W charger. DPD say that I refused the delivery and requested it be sent back to Honor. THIS DID NOT HAPPEN! No one attempted to deliver to my address. I'm now told that I have to WAIT until the package reaches Honor's warehouse before I either receive a refund, or they attempt to send it back to me. I have had my Honor phone for a week without being able to charge it! I was made no offer of compensation or discount on another charger, or to send me another package with express delivery.
I'm very disappointed in Honor's service and I'm tempted to return my phone in order to purchase a Samsung or iPhone.
I will not be recommending Honor to anyone.

We ordered a brand new tablet from the website and it came fast. On day 3 developed a dead pixel which is absolutely abnormal. They asked us to contact their service and we did. They took away the tablet for 3 weeks and then they said they couldn't see or replicate the issue. Dead pixel easily seen on the middle of the screen ! I bet they didn't even check ! Then we contacted honour to return and they said the 15 day period has passed !!! WHAT!!!! The tablet went to service on day 3 and they kept it there for almost a month ! Instead of sending a new tablet immediately they said that we need to contact the service again!! Obviously we won't do this,we don't want this device at all as we don't trust and now we fighting for a full refund !!!

HORRIBLE COMPANY TO DEAL WITH ! NEVER EVER AGAIN HONOR PRODUCT

Order 85150088539

Ordered 06/02/26 at 11:11. In line with the clearly stated information stating next day delivery when ordered before 15:30.

Following morning no update. Two unanswered emails to support. Spoke to someone in the chat who told me due to the popularity of the devide it won’t be shipped until 12/02/26 at the earliest.

At no point was this highlighted during the ordering process.

Order cancelled.
Absolute waste of my time and money.

Honor removed important accessibility features through a software update, and support has been completely unhelpful. Every message I sent was met with irrelevant scripted replies, and my formal complaint was ignored. They kept restarting the conversation instead of addressing the accessibility problem they created. Extremely poor customer service and no respect for users who rely on accessibility tools. They succeeded in wearing me down after several emails, I gave up hope of getting the issue resolved.

This is my third Honor device. It will also be my last Honor device because I won't be buying another after this! I have a hearing impairment. I don't hear the phone ringing in time to answer it, because it takes several rings to ascend to the volume I require.

Ive got to say to waited 48hrs regarding a complaint.... I've contacted customer service who tell me I am "top priority" they will give me an update in 48hrs.... Not necessarily a resolution! I asked how many complaints do they have! Seems to me that you know the measure of a company when something goes wrong how they deal with it. Customer service is multiple layers that barely give you any resolution time, ask for a manager they then refer it to an upper manager with No timescale. Resolutions should be made when you speak to a so called manager. Feels like delay after delay. I think it's best to go somewhere you trust. Sadly nowhere near good enough.

Have a new Honor Max 7 Lite , Contacted support about Health summary. After steps no mention of distance miles or kilometres. No clear path given. Had a look on the Health App. Honor Max7 Lite

To check distance instead of steps on Honor Health App not recognised by Play Store

Open Health App

Me

All Data

Distance

Is it not possible to link distance miles/Klm to the front Honor Health summary sheet noting steps etc?

Terrible service. Reported to them that my month old V5 fold has started to flicker after doing an extended viewing of a film (around 90 mins). Received a reply that my phone will need to be sent to them for checking. What do they expect me to use while my phone is being checked?

For a phone this price, I expected high quality of product and service. Certainly disappointed with the resolution! I deserve better!

order a touch screen laptop, it arrived non touch screen, i rang them the day i got it on the 07/12/25 to be told if you look at the small writing at the bottom of the very long page nowhere near the laptop you just brought that clearly say its touch screen, it says it is not. So i arranged as advertised on there website a return and refund for ANY reason, They received the laptop on the 10/12/2025 and as stated on their web site full refund can take upto 14 day. I got the refund on the 12/01/2026, after web chat, emails phone calls. terrible company. the people I spoke to were not a problem and helpful but i would not recommend dealing with honor uk, they should really change their name

Decent hardware.

Accidentally Broke screen
Call centre staff friendly but difficult to understand, strong accents
Repair only by post no walk in centre anywhere in the UK.
SBE sent a jiffy bag to send back a £1400 phone really?!
29th Dec case raised phone received back 14 December.
SBE part was quick.

Purchased the honor magic V5 from o2 with the promise of a free gift once submitted and applied for.

Purchased the phone and submitted my claim (process was painful enough as it was).

Was then told to wait 21 days for processing and delivery - waited 24 days to hear nothing back or receive my the gift. Once I chased this up I was then told that they are our of stock with no timeframe for dispatch. No solution offered.

Poor customer service. Poor after sales support.

There is a reason Samsung, apple and even Google are the main market share holders....

Avoid at all costs.