Cuprinol Reviews 

258
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 21 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the paint was extremely thin and watery, making it very difficult to achieve proper coverage even after applying multiple coats across different surfaces. People also noted serious issues with the finish, mentioning that the product peeled off quickly or failed to match the expected shades. Some reviewers were happy with the application process, finding that the liquid went on smoothly and provided great results for their projects. Additionally, customers appreciated that the final colors matched expectations well, looked very attractive on fences, and remained durable over time.

What people talk about most

Product

Consumers find product to be a source of deep frustration regarding its consistency and coverage, with many... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers reported that the paint was... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I bought a tin of harvest brown as I had used this successfully in the past. I had to return it as the paint had a pronounced orange tint to it. I contacted Cuprinol and was told that it was a rogue b... See more

Company replied

Rated 3 out of 5 stars

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... See more

Company replied

Rated 3 out of 5 stars

Purchased Silver Copse Ducksdback while I was happy with the product the colour is nothing like advertised. It's supposed to be a mid grey however, it's definitely a shade of navy blue. Can't afford t... See more

Company replied

Rated 1 out of 5 stars

Bought some Cuprinol Garden Shades exterior wood paint to repaint my garden gate. Don't waste your money. It is very thin and watery and splatters everywhere during application no matter how slowly an... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

258 reviews

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2.2

All reviews

(258)

21 reviews in the last 12 months

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Rated 2 out of 5 stars

Rubbish

Used Cuprinol shade pale Jasmin to paint my arbor. Very watery no substance. Applied 3 coats, not easy for a pensioner with a bad back. After 3 weeks it’s washing off & old colour ( sand) coming through. Very disappointed after so much effort.

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Cuprinol garden shades is the biggest…

Cuprinol garden shades is the biggest scam ... Absolutely rubbish... For last 3 years every year I've painted our fence and in maximum 8 months is just washing off ... never 6 years protection How they get away with this I can't understand

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Does well

We have used Cuprinol decking oil, some years ago, as well as recently. - Put loads & brush it in well. We did this & left it rather wet, to soak in, as we only got chance at it once. Have to say it did very well again. We used more than twice the guided amount, again, yet our decking woods were very dried out & in dire need. (I would, eventually, rather choose a nice large stone aggregate with huge, no need to cement, paving stones, though the decking was already with the property upon purchase).

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

DUCKSBACK =SUBSTANDARD RUBBISH

Spent £100 on ducks back,absolute rubbish.It just disappears in places.
My panels had been properly prepared by a professional painter of 35 years,2 coats in really hot weather in June.
Contacted them,the excuses 🤣🤣🤣🤣🤣🤣🤣🤣🤣
🤣The wood in places had been weathered to the point where it won’t adhere(panels are only 6 yrs old)
🤣Any wood cracks, splits or gaps that have not been filled, can allow moisture ingress that undermines paint adhesion.
🤣Insufficient or non-existent use of a fungicidal wash to clean the surface may have allowed mold or green growth particles to form beneath the coating
We have been painting panels for nearly 30 years,never had a problem.
So DONT waste your time emailing,these are the generic excuses you will get.

September 15, 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Karen, thanks for your review.  We can see your concerns are being dealt with under reference GB-2433291. I will drop you an email shortly. If you need further advice, please email duluxvirtual@akzonobel.com including your reference in the subject line.  Thanks, Helen. 

Rated 2 out of 5 stars

Cuprinol shades repelled by previous Cuprinol

Used Cuprinol shades Forget-Me-Not for my shed
Decided to change the colour from Seagrass. Put the first coat on and the old surface seems to be repelling the new paint and gives it a dappled appearance. Any suggestions since a light sanding to provide a key doesn't appear to work.

September 3, 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Dai,

Thanks for taking the time to get in touch.

We're sorry to hear that you're running into issues with our paint.

It sounds as though the protective layer of the previously applied Garden Shades is stopping the new coat from adhering.

We'd recommend brushing over the surface with a stiff bristle brush to break down the waxes following a clean down to remove any residue. Once the waxes are broken down and removed a new coat can be applied.

If you're still having trouble after the above, please get in touch with our team at dulux.virtual@akzonobel.com with the reference number 2443507 so we can take a further look for you!

Have a great day!

Rated 1 out of 5 stars

Opened a new tin of cuprinol garden…

Opened a new tin of cuprinol garden shades in silver birch today to revamp my garden bench. To say its pathetic is a understatement. It is like painting with coloured water, the consistency of the stain is extremely thin, watery & dripping.. bought two tins of the stuff.. very, very disappointed..

August 31, 2023
Unprompted review
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Reply from Cuprinol

Hi Val, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Garden Shades. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email DPUKI.TACSocialMedia@akzonobel.com with the reference number GB- 2440369 HD, Thanks Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

Dusky Aloe not as shown on tin

Purchased Dusky Aloe. The example on the tin is a grey colour, however, the actual paint is mint green. Very deceiving. Very disappointed and will be returning the unopened ones

August 28, 2023
Unprompted review
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Reply from Cuprinol

Hi, we're sorry to hear that you're unhappy. Can you please send some pictures to show the colour on the surface to duluxvirtual@akzonobel.com, using your reference number 2435065DB in the subject line. Thanks, Cuprinol Technical Advice

Rated 1 out of 5 stars

Cuprinol ducksback fence paint is not…

Cuprinol ducksback fence paint is not as good as they make out , keeps washing off , brand new panels , sick off painting it , worst paint I have ever come across , been in building trade over 35 years . Five year guarantee what a joke lol

August 25, 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Karan, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. It is very unusual for the product to wash off. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number GB- 2432699
HD, Thanks Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

One coat of paint only went on OK

One coat of paint went on OK. The second did not. The tin advises that at least 2 coats are required, so how do you apply the second when it doesn't lay?

August 22, 2023
Unprompted review
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Reply from Cuprinol

Hello David, sorry to see you've had issues with Cuprinol paint. Can you please drop us an email or give us a call regarding this? Your reference number is 2428075 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Rated 2 out of 5 stars

Used Cuprinol shades urban slate for my…

Used Cuprinol shades urban slate for my shed
Decided to change the colour.put first coat on and the old surface seams to be repelling the new paint.any suggestions

August 13, 2023
Unprompted review
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Reply from Cuprinol

Hi Paul, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Garden Shades. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number GB- 2412617
HD, Thanks Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

I used this paint by years

I used this paint by years - always was happy - this year I bought 2 can garden shades in BQ and it peels off next day

It’s not thick as was in years before - now it’s like water consistency - I don’t know what you did with this paint but you changed formula and now it’s totally crap

August 4, 2023
Unprompted review
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Reply from Cuprinol

We're sorry to hear you've had some issues with our Garden Shades paint. Can you please send some pictures of the peeled areas to duluxvirtual@akzonobel.com, quoting your reference number 2401635DB in the subject line? Thanks, Cuprinol Technical Advice

Rated 5 out of 5 stars

Excellent customer service

Following a previous review, I was advised to email cuprinol with all of the details. I have received excellent customer service and communication, particularly from Helen Dooley and Damon Bain. Wouldn't hesitate to use again.

July 25, 2023
Unprompted review
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Reply from Cuprinol

Hi Clare, thanks for the feedback.

Rated 1 out of 5 stars

White Daisy garden shades discolouring

Painted my garden gate with 2 coats of White Daisy garden shades.
2 days later it has turned yellow and looks awful.
I have now read that I'm not the only customer that thos has happened to.
I have since read that ot is a nightmare to paint over as the paint,although water based,has a waxy coat that repels amd over coating.
I am so disappointed with this product.

July 24, 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Tony, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB 2383463 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 2 out of 5 stars

Such poor customer service

Such poor customer service. I used the ducksback product. There is nothing on the instructions to advise that if the product goes on any other service to wash off immediately. I thought that the product was a fence stain rather than a paint. I spilt a lot on my Indian sand stone patio. I have spent a lot of time, effort and money trying to remove what I now know is paint with no success. There should be a warning on the product to wash off immediately. Upon contacting customer service all they advised was to jet wash and sent a google link. Needless to say that the first thing I had done was to google for assistance. My patio appears to be permanently stained!

July 13, 2023
Unprompted review
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Reply from Cuprinol

Hi Liz, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product. Ducksback is a high build water based woodstain and like paint will react in the same way if split on sandstone. I'm afraid this surface is very porous. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2381403 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

I bought 2 tins of white daisy

I bought 2 tins of white daisy, garden shades for my summer house. After applying it , when it started raining a day later it’s started going yellow. Not fit for purpose. I also used 2 tins of fresh rosemary which was fine. Must be a bad batch. There can’t be any quality control at Cuprinol.

July 22, 2023
Unprompted review
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Reply from Cuprinol

Hi John, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2381405
HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

Anti Slip Deck Stain Silver Birch

To start with the stain is much lighter than the colour it shows on the tin but that wasn’t too much of a big deal, painted our decking with two coats on Wednesday/Thursday. Dried and looked lovely. It’s raining heavily today (Saturday) and the stain is literally peeling off under foot and the decking is starting to look a mess, I can only imagine what it’s going to look like is a few weeks. Going to have to try brush it all off and salutary again with a different brand. So disappointed.

July 22, 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Helen, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- - 2381401 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Rated 1 out of 5 stars

Cuprinol Ultimate Garden Wood Preserver

This product is almost impossible to apply in the recommended number of coats. The instructions on the tin make no mention of this.
About five years after first applying it I've tried to recoat it it.
On avice from Cuprinol I sanded the existing coat down and applied methylated spirit to remove algae deposits. Applying the first new coat went reasonably well.
When I tried to apply a second coat as recommended (about six hours after the first on part of the job and 24 hours after a different part) it was a massive struggle to get it to stick as the immediately previous coat was repelling it.
Further advice form Cuprinol suggested that I break down the wax surface by stiff brushing before recoating!
This degree of preparation work is inconsistent with a garden wood preservative and is never mentioned on the tin. I'm aware that this material contains waxes but the tin instructions clearly indicated by not mentioning this stiff brushing that I could simply apply a further coat provided I observed the time between coats it specified.
In simple terms this product does not conform to description because it omits to mention the work necessary to apply the recommended two to three coats.

July 10, 2023
Unprompted review
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Reply from Cuprinol

Hi Tony, sorry to hear that you're unhappy with the paint. It is wax enriched and unfortunately, this can mean it's difficult to recoat if you don't apply your second coat quick enough. We recommend applying your second coat within 2 - 6 hours of your first coat in normal weather conditions, but it's important to note that the drying process will be quicker during the summer. It sounds like this needed to be applied closer to the 2 hour mark, as opposed to the 6. Unfortunately your only options now are to allow it to weather naturally, or to continue to try and abrade the surface to break the waxes up sufficiently. If you wish to discuss this further, please email duluxvirtual@akzonobel.com, quoting your reference number 2363107DB in the subject line. Thanks, Cuprinol Technical Advice

Rated 1 out of 5 stars

I recently bought 3 tins of Cuprinol…

I recently bought 3 tins of Cuprinol Country Cream for my garden fence ready to use once I had completed some other renovation works in my garden. I have used Cuprinol products in the past and appreciate it is more expensive than other brands as I would deem it a premier product especially the shades collection. On opening the tin I found the paint to be extremely watery but on stirring it did thicken up somewhat though not to what I expected. More disappointing however was the colour. It was far more white in appearance than the colour label showed. I appreciate the colour on application is always going to be slightly different but after 3 coats I may as well have purchased bright white because there was definitely no warm colours showing through. As I purchased the paint a few months ago, the retailer will not take them back and I am now stuck with 2 unopened paints along with the time taken in painting my fence. Trust me this paint is not cheap. I don’t mind paying extra for perceived better quality but I feel I have been had. Looks like it’s Ronseal from now on in
Just to update that their customer service has since been in touch. Have to say that their response in dealing with the complaint has been absolutely fantastic especially with a lady called Helen. Would still be a 1 star for the original complaint but if I was reviewing customer service departments it would definately be a 5 out of 5

July 9, 2023
Unprompted review
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Reply from Cuprinol

Hello, sorry to see you've had issues after using garden shades. Garden Shades is a relatively thin and slack product by design. It is free-flowing to enable a smooth finish that gets into all the gaps and allows the profile of the wood to be a maintained. As it’s sprayable, it also needs to be of low paint thickness and will be runnier than other traditional paints. This is not a fault. The product will still achieve good colour opacity in 2 coats over a similar colour, although deeper colours may require a third coat.
As Garden Shades often goes on directly to the wood, without a primer, sometimes it will soak deep into the wood and this can create the need for a third coat. This may be noticeable with rougher woods, open end grains or indeed deep colours.
We would be happy to look into the colour for you. Can you please drop us an email or give us a call regarding this? Your reference number is 2359101 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Rated 1 out of 5 stars

Just bought Cuprinol + for my shed.it…

Just bought Cuprinol + for my shed.it separates on the previous coat, also Cuprinol .Not happy

July 5, 2023
Unprompted review
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Reply from Cuprinol

Hello, sorry to see you've had issues with our Cuprinol product. Can you please drop us an email or give us a call regarding this? Your reference number is 2353461 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Rated 5 out of 5 stars

Excellent paint

Excellent paint, good coverage and beautiful colours plus was delivered within two days.

June 29, 2023
Unprompted review
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Reply from Cuprinol

Hi Sally, thanks for taking the time to leave us some feedback. We are glad to see you liked the product. Thanks Laura.

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