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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach, along with impressive quick response times and a smooth overall user experience. However, some customers have expressed dissatisfaction with the website and user experience, citing issues with logging in, constant prompts for authentication, and difficulties with file sharing. A few people also mentioned that the platform can be heavily controlled by ads, impacting their browsing experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise it as the best... See more

User experience

People report ambiguous experiences with user experience. Some customers express satisfaction, highlighting... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI support was useless, as all the “fixes” it recommended didn’t apply to ARK, seeing as the game doesn’t appear in the CurseForge app. However, Dana was quick and precise. She asked for my acc... See more

Rated 3 out of 5 stars

I used to love CurseForge, but the updates have just ruined it. Now I use Modrinth it is just better. CurseForge used to be my go to now it is Modrinth.

Rated 5 out of 5 stars

Really great support! I ran into an issue where a purchased mod didn’t show up properly, but support resolved it fast after I provided the details. Super friendly, clear communication and a very smoot... See more


Company details

  1. Gaming service Provider

Written by the company

CurseForge is a platform where gamers can find and download mods and add-ons to customize their gaming experience across various titles like Minecraft, World of Warcraft, and more. It's a hub for user-created content, allowing players to enhance and personalize their favorite games.


Contact info

4.0

Great

TrustScore 4 out of 5

199 reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently required support

Recently required support and the CF team resolved my issue very swiftly and with professionalism. I have yet to have a negative experience with them. Thank you CF!

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Although I'll admit at first that there…

Although I'll admit at first that there was some confusion because I wasn't getting the response I was looking for, it was quickly resolved when I asked some questions to clarify. They were quick to respond and quick to resolve my issues when I reached out via support.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support, very patient willing to work with me step by step. Until we found a solution. Very fast response time. They are willing to take advice on how to better provide a service to you. Overall, I am very Pleased.
Look forward to what is in store from them in the future

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great support team!

I was having account issues and didn’t understand what was going on, the support team extremely patient and helpful and explained what was happening.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly team

Friendly team
I am pleased to upload my creations for The Sims 4 game on this resource. Fast checking, friendly team. If I make a mistake, they will help you. Will answer all questions. I'm happy to be here, thanks guys!

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Massive issue iv had for months got…

Massive issue iv had for months got resolved, moderator was an absolute darling, super kind and understanding and helpful, and even kept the report ticket open until I confirmed the issue was resolved, really nice person, issue was fixed.

February 23, 2024
Unprompted review

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