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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach, along with impressive quick response times and a smooth overall user experience. However, some customers have expressed dissatisfaction with the website and user experience, citing issues with logging in, constant prompts for authentication, and difficulties with file sharing. A few people also mentioned that the platform can be heavily controlled by ads, impacting their browsing experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise it as the best... See more

User experience

People report ambiguous experiences with user experience. Some customers express satisfaction, highlighting... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI support was useless, as all the “fixes” it recommended didn’t apply to ARK, seeing as the game doesn’t appear in the CurseForge app. However, Dana was quick and precise. She asked for my acc... See more

Rated 3 out of 5 stars

I used to love CurseForge, but the updates have just ruined it. Now I use Modrinth it is just better. CurseForge used to be my go to now it is Modrinth.

Rated 5 out of 5 stars

Really great support! I ran into an issue where a purchased mod didn’t show up properly, but support resolved it fast after I provided the details. Super friendly, clear communication and a very smoot... See more


Company details

  1. Gaming service Provider

Written by the company

CurseForge is a platform where gamers can find and download mods and add-ons to customize their gaming experience across various titles like Minecraft, World of Warcraft, and more. It's a hub for user-created content, allowing players to enhance and personalize their favorite games.


Contact info

4.0

Great

TrustScore 4 out of 5

199 reviews

5-star
4-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Pros and cons

Overall curseforge has met my expectations. They handled the incident with trojan viruses quite quickly and helped victims remove the trojans. The new system puts every mod and thier updates through extensive scans to make sure the community is safe. Incompatibilities between mods is very easy to deal with. The only downside is how difficult it is to make mods compared to fabric or neoforge.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great support for authors

As an addon author I was struggling with some bugs and limitations on the new Beta website. Their support team was immensely helpful in both assisting me and fixing the issues!

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Try making a custom Modpack for Minecraft

Wanted to try making a custom Modpack for Minecraft and it was successful. Had some contact with the customerhelp and found solutions - honestly- for my lack of knowlege. But now everything works fine, even the serverpack is running and a Petrodactyl installation was successful. For me it was a good experience.

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

so garbage bro it doesnt work at all

so garbage bro it doesnt work at all, modrinth is way better ngl

January 31, 2024
Unprompted review
CurseForge logo

Reply from CurseForge

We're sorry to hear that you've had a bad experience with CurseForge. We always strive to provide the best possible service to our gamers, and we're disappointed to hear that we fell short in your case. We'd love to hear more about the issues you encountered so that we can work to make improvements. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

CurseForge is the best place for mods!

CurseForge is the best place for mods! It is THE solution for getting Minecraft mods as well as mods and addons for other games. Fast downloads and amazing customer service is what you will get from CurseForge on a daily basis. As a mod author you are given many benefits and the whole upload process is nice and easy to understand. Looking for a site you can trust and use for a long time to download mods? then use CurseForge! you wont regret it!

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good

I had a problem with performance and they solved it. They were patient even when I would go silent for a week because I forgot about it. Their response was immediate and very friendly. Thanks guys!

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

Unsafe mod distribution and aggressive moderation

Edit: They are now hosting mods that don't work unless you make an off platform payment to someone and get some extra code from them to put on your sever with the mod. This is a VERY unsafe and unprofessional way to distribute mods to servers.

There moderation team believes that mods shouldn't be uploaded until they are tested and complete. But part of testing is using a dedicated server and the only way to get the mod there is to upload and go through CurseForge. So my first mod has become a nightmare of arguing with someone who doesn't understand their job just to try to test my mod to be able to say it is tested and complete.

Do you see how this just leaves everything in a circle of defeat?

December 6, 2023
Unprompted review
CurseForge logo

Reply from CurseForge

Hi Carl,

Thank you for your input, I am very sorry to hear about your experience with the platform.
Our team does its best to make sure mods that are uploaded to our platform are safe to use by the general public, which is why any project needs to be approved that way. One solution to your issue is to test your mod on a private server that isn't dedicated as most authors do. We would love to help you with this regardless, and make your experience of creating for Minecraft better! Feel free to email us at curseforge@overwolf.com with the details of your case or open a ticket on our website.

Rated 5 out of 5 stars

Dana and my problem.

I have had a problem with curse forge for almost two months so I tried everything I could then spoke with a lovely woman called dana she has been helping me throughout the whole journey while I've been struggling she's had complete patience with me when I couldn't figure simple things out she's been extremely kind to me and supported me and she didn't say anything at all with disrespect or anything like that I could tell at some point dana was a bit confused and struggled with my problem but she managed to work around it and dana if you see this thank you so much I couldn't describe how HAPPY I was when I found out my problem was fixed and thank you so much im so grateful for everything you did for me thank you for your hardwork I appreciate it and I hope you have a amazing dy and thank you for anyone who's taking there time reading this

July 30, 2023
Unprompted review
Rated 1 out of 5 stars

Deserves no stars at all

Deserves no stars at all. They are selfish jerks. If they don't like you for surface level stuff, they will never help you if you have issues when you make reports. They don't know me, yet they think the worst of me just because I like something that the moderators like. There is no place for discrimination and blind hate in this world.

April 5, 2022
Unprompted review
Rated 2 out of 5 stars

It's fine but they should add so you…

It's fine but they should add so you can still use it with windows 11 idk with the other games but for minecraft forge and fabric it works like windows 10 so they should just let windows 11 user use curseforge and their support sucks

August 26, 2021
Unprompted review

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