I am giving you a 1 star rating because try as I might to return these clothes to your warehouse for a refund you created challenges for me despite being the people who sent me a tracking code and ins... See more
Company replied
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Used the bra size calculator and it said to buy my usual size. The band of the bra fits but the cups are tiny! It feels cheap and the fabric is rough and hard. The customer service email address bounc... See more
Company replied
I recently bought your deep‑dive non‑wired swimsuit, and I can honestly say it’s the most comfortable and flattering swimsuit I’ve ever worn. As a 34GG–H, I never feel confident without wires — but... See more
Company replied
I had an issue with the returns portal and receiving emails with my qr code and labels. I contacted customer services and was helped by a lovely lady named Alison and she honestly couldn’t help enoug... See more
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Company details
Written by the company
Curvy Kate creates D to K cup lingerie and swimwear exclusively for the fuller bust, with passion and expertise that bigger boobs deserve. We aim to empower you to feel confident, proud of your curves, and ready to take on the world!
Contact info
United Kingdom
- 0208 861 3111
- support@curvykate.com
- www.curvykate.com
3.3
Average
4K reviews
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bra and pants are a perfect fit
The bra and pants are a perfect fit. And went amazing with the outfit I bought them to go under.
May 11, 2022
Reply from Curvy Kate
Hi there,
Thank you kindly for this great review! This review made our day! x
Best Wishes,
Curvy Kate Team
Reply from Curvy Kate
Hi Kim,
We are happy to hear that you got exactly what you wanted out of your experience with us and we hope to see you again soon! x
Best Wishes,
Curvy Kate Team
Quality products
Quality products, great customer service and great prices as well as turnaround time is excellent.
May 10, 2022
Reply from Curvy Kate
Hi Gertrude,
We are incredibly grateful that you took the time out to leave us this feedback! x
Best Wishes,
Curvy Kate Team
Bought the Dear Scantilly Indulgence…
Bought the Dear Scantilly Indulgence body suit in red, OH MY!! It is SO soft, it feels smooth as butter when I have it on and its so comfortable! I’m a quite a large cup (H cup) and it supported them and made them look 10/10. So happy, highly recommend!
May 10, 2022
Unprompted review
Reply from Curvy Kate
Hi Monica,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again! x
Best Wishes,
Curvy Kate Team
You cancelled my order 😞
May 10, 2022
Reply from Curvy Kate
Hi Ali,
Thank you for your feedback. We are sorry to hear this. We do aim to keep a 100% accurate inventory of our stock, however as our system operates on a 'live' basis, if more than one customer is placing an order for the same item and it happens to be the last one in stock, both orders will be accepted however of course only one order can be completed. We appreciate the frustration this can cause and we're very sorry for any inconvenience caused.
Best Wishes,
Curvy Kate Team
The cups size is definitely not right
The cups size is definitely not right. It's a waste of money.
The cup size is too small. I understand Curvy Kate want to tell me that I don't know my own size. Well I ordered a cup size bigger as suggested by others but even that was too small.
May 9, 2022
Reply from Curvy Kate
Hi there,
Thank you for your feedback. Bra fitting can be tricky and we always recommend having a new fitting every 6 months as our bodies are constantly changing. There can also be differences in fit between sizes and styles which just complicates things even more!
If you're unsure of sizing or need help finding the perfect fit, please do not hesitate to reach out to our Bra Expert: https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
Ordered from here a few times now and…
Ordered from here a few times now and everything has been great no problems at all fast delivery and sizes have been perfect definitely be ordering again
May 9, 2022
Reply from Curvy Kate
Hi Debbie,
Thank you for your awesome feedback. We are glad to hear that you are satisfied with the service received and also that you are happy with the items purchased from us. x
Best Wishes,
Curvy Kate Team
Very poor customer service
Very poor customer service, 22 day wait to receive a refund, which I had to chase twice, before waiting a further 'up to 14 days' time period for a refund to my credit card....would avoid if possible.
May 9, 2022
Unprompted review
Reply from Curvy Kate
Hi Karen,
Thank you for your feedback. We are sorry to hear that your disappointed with our returns policy/timeframe. As stated on the website, returns can take up to 14 working days to be processed and refunded accordingly.
Once the return will be processed and refunded by us, it would then take up to 3-5 working days for the funds to credit your account, depending on your payment provider. In your case, if this has taken longer than this, we sincerely apologise.
Best Wishes,
Curvy Kate Team
Very good
Very good nice material,fast delivery Unfortunately cup size wasn't suitable for mastectomy prosthesis.
May 9, 2022
Reply from Curvy Kate
Hi Doreen,
Thank you for your lovely feedback, this is much appreciated. :)
We hope to see you again soon x
Best Wishes,
Curvy Kate Team
Reply from Curvy Kate
Hi there,
Thank you for your feedback. We are sorry to hear that your order has not been yet received. In order for us to provide the best possible assistance, please email us at support@curvykate.com or contact us via live chat where we will be able to assist further accordingly.
Best Wishes,
Curvy Kate Team
The bra I ordered didn’t fit me and the…
The bra I ordered didn’t fit me and the material felt cheap so I returned it right away. Package was delivered to the company April 17 and I’m still yet to get my refund, it’s now 9 May. I chased via email but they said this kind of wait time is normal.
May 9, 2022
Reply from Curvy Kate
Hi Gabriele,
Thank you for your feedback. Looking into this, we can see that we have advised our returns policy as stated on the website along with a deadline of when you should expect your refund confirmation email to be received, which would be today.
So sorry to hear this has not been received as of yet. We have just replied to your email and have refunded your goods accordingly. Once again, apologies for any inconvenience caused.
Best Wishes,
Curvy Kate Team
You need to sort a customer service…
You need to sort a customer service phone number. Communication with this company is awful! Returns are just as bad. Return an item, and get paid almost a month later every time.
May 8, 2022
Reply from Curvy Kate
Hi Errin,
Thanks for this feedback, this will certainly be passed on to the relevant department. Regarding the returns query, although we don't send notifications when a parcel was delivered to us, all our UK returns are prepaid and fully tracked. Your proof of postage will include a tracking number that you can use to check on the whereabouts of your parcel.
As stated on our website, the current returns processing time can take up to 14 working days from the date of its receipt, excluding weekends and bank holidays. Rest assured our team is working through these in chronological order as quickly as humanly possible. Once your returns have been processed, you will receive an email to confirm and will be refunded the same day. Depending on your payment method, please allow up to 3-5 business days for the funds to appear back in your account.
In this case, we can see that your refund has been already processed accordingly and you have also been notified via email. Once again, apologies for any inconvenience caused.
Best Wishes,
Curvy Kate Team
Curvy Kate have confirmed they received…
Curvy Kate have confirmed they received my return on 16th April, yet as of today (8th May) I still haven't had my £200 returned.
The products themselves were actually great but didn't fit.
May 8, 2022
Reply from Curvy Kate
Hi Danielle,
Thank your feedback here. Upon checking your order, we can see that we have already dealt with this matter via live chat. :) Do not hesitate to contact us should you have any other questions.
Best Wishes,
Curvy Kate Team
Very poor quality
I bought three bras from here less than two months ago. One arrived with the lace sewn on the wrong side. Another digs into my ribs despite being the same size as the others. The other has holes in it despite being washed properly. I'm not shopping here again
May 7, 2022
Always quality items from here.
May 7, 2022
Fast shipping everytime
Fast shipping everytime, no messed up orders, so far haven't had to send anything back. Quality lingerie. I have purchased from them around 6 times now. Very pleased.
May 7, 2022
Great service swift delivery and a…
Great service swift delivery and a first class product
May 6, 2022
I very happy with how my bra's fit me
I very happy with how my bra's fit me. It's nice not having any seepage.
May 6, 2022
Reply from Curvy Kate
Thanks for the great review Christina, hope hope you enjoy wearing your new purchase with comfort, style and confidence.
Best Wishes
CurvyKate
Swim & Tonic Reversible Triangle runs a little small
I ordered the Swim & Tonic Reversible Triangle Bikini with the matching dipped mini brief. I was fortunate enough to purchase the bikini set on sale for under $55. Although I think the straps should be a tad bit wider for the larger cup sizes since much larger natural breasts are quite heavy, the bikini is quite pretty and the quality is good.
Unfortunately the triangles run a little small. I’m a 32J. I was going to return the set but I live in the U.S. and shipping back to the UK is just under $28 with an estimated delivery of 30-45 days. Besides shipping being more than half the cost of the bikini, I’d be kissing my refund good bye due to the amount of time the return would take. Hopefully I will be able to find someone that fits it.
May 5, 2022
Unprompted review
Reply from Curvy Kate
Hi Stephanie,
We are sorry that you did not fid this item a prefect fit. If you require any assistance with the sizing, please don't hesitate to contact our experts here: https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
Excellent products and service
Excellent products and service, I'm a happy returning customer
May 5, 2022
Reply from Curvy Kate
Thanks for the great review, we always love hearing from our customers. Enjoy your latest purchase 😊
Best Wishes
CurvyKate
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