Custom Curtains Reviews 

966
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The curtains really are incredible. We ordered some pinch pleats and they came with metal attachments too. We got several samples to be sure we liked the quality and colour and so glad we did as we ch... See more

Rated 4 out of 5 stars

Really good curtains, great instructions on how to measure right and come looking and feeling amazing. So good you can get samples to choose material and see in different lights. I’m so pleased. Custo... See more

Rated 5 out of 5 stars

Our blinds are beautiful. We order 3 Roman Blinds fully lined. The workmanship is excellent. They hang perfectly and quality of the material is great. My only grip was the amount of screw fixings... See more

Rated 5 out of 5 stars

Choice, quality, price, delivery and communication. We'd used custom curtains 10 years ago and we were very satisfied with the service and roman blinds we bought then. We spent ages and many fabric sa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Custom Curtains furnishes your home with quality curtains at a spectacularly reasonable price. We offer an enormous variety of fabrics, ranging from dainty floral prints to vibrant, bold colours, all of which will be made to measure in Grange Moor, West Yorkshire, to your exact specifications.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

966 reviews

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4.6

All reviews

(966)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing quality

The blinds look amazing! We have windows larger than the fabric width, the pattern has been matched equally on both sides and very neatly out together. They are well made and the guide to installing them was very clear! Thank you!

February 23, 2021
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Reply from Custom Curtains

Good Afternoon Camilla,

Thank you so much for leaving a positive review on our page. We are so happy to read that you are happy with our products and service.

Thanks, Mel

Rated 5 out of 5 stars

Good service

I found this company very easy to deal with. Their Online chat quickly answered a query I had before ordering.

I ordered a curtain pole which was dispatched within 24 hours of ordering. Delivery was next working day.

Curtain pole itself seems well made and was easy to install.

January 22, 2021
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Reply from Custom Curtains

Good Afternoon Allan,

It is so nice to hear from a customer who is so satisfied with their purchase from us. Thanks for taking the time to leave us some positive feedback.

Thanks, Mel

Rated 5 out of 5 stars

Beautiful curtains

The curtains arrived within the period predicted in the website, they fit perfectly and look lovely. I wish I hadn’t waited so long to get them. Great value.

December 23, 2020
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Reply from Custom Curtains

Good Afternoon Kirsten,

Thank you for your 5* review, we're glad to hear you are happy with your purchase.

Thanks, Mel

Rated 5 out of 5 stars

Great service

Great service. Exactly what I wanted

December 11, 2020
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Reply from Custom Curtains

Good Afternoon Stefanie,

Thank you for your kind comments, we're glad you had such a positive experience with us!

Thanks, Mel

Rated 1 out of 5 stars

Good quality curtains and quick…

Good quality curtains and quick delivery. Rather expensive though. Was disappointed over customer services, who wouldn't allow me to use my 10% discount offer, even though it was my first order, felt it was a disingenuous offer.

November 28, 2020
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Reply from Custom Curtains

Good Morning Caroline,

Thank you for your recent review and many apologies for the issues with your discount. I have just sent you an email regarding this so I can investigate further.

Thanks, Mel

Rated 3 out of 5 stars

Your curtains are great but…

Your curtains are great but unfortunately your delivery company of choice dx was not great. Missed delivery day and then seemed to try quite hard to avoid apologising. Whole day of leave wasted waiting despite being told it would arrive and then package delivered the next day as if nothing was wrong.

November 20, 2020
Rated 5 out of 5 stars

Well made of good quality materials

Well made of good quality materials. I sent the window size and the curtains were a perfect fit with sufficient allowance to form a lovely pleat.

November 20, 2020
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Reply from Custom Curtains

Good Afternoon Steven,

Thank you for your lovely 5* review on our products and quality.

Thanks, Mel

Rated 5 out of 5 stars

Great qualityproduct

Great quality, well packaged and fast turnaround.

November 13, 2020
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Reply from Custom Curtains

Good Afternoon Gregory,

Thank you for your 5* review, we're glad to hear you are happy with your purchase.

Thanks, Mel

Rated 5 out of 5 stars

good packaging

good packaging, not too much waste material and fast delivery.
I would recommend you.

November 12, 2020
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Reply from Custom Curtains

Good Afternoon,

That’s great to hear. We’re so happy that you had such a good experience with us. Thank you for your recommendation.

Thanks, Mel

Rated 5 out of 5 stars

Very well made curtains

Very well made curtains. Well finished and good quality materials used.

November 9, 2020
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Reply from Custom Curtains

Good Morning,

Thank you, it is always wonderful to hear our customers are so happy with their purchase.

Thanks, Mel

Rated 1 out of 5 stars

Ordered 30th August, still not received my blind!

Ordered my blind on the 30th August with an estimated despatch of 15-17 working days. It is now the 26th October and I still have not received it. Surprised to see recent reviews to say that their blinds/curtains have been received on time or early. I sent one email early October to find out where my blind was and was told that it would be despatched w.b. 12th October. I sent a further email on the 19th October to ask again where it was. Received a reply to say that they were looking into it and have heard nothing since. You have a considerable amount of my money and have not provided me with a product. My little girl cannot move into her new toddler bedroom without this blind. I appreciate times are uncertain for businesses but this has been poor service all round.

October 26, 2020
Unprompted review
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Reply from Custom Curtains

Good Afternoon Rachel,

Thank you for your recent review and many apologies for the issues with your order. I can see our Customer Service Team have been in-touch with you today and are currently looking into matters further for you.

Please accept my apologies again in this matter.

Thanks, Mel

Rated 1 out of 5 stars

Awful experience from start to finish

Awful experience from start to finish. Ordered my first set of curtains at 160cm wide and arrived at 135cm, after various conversations they could not explain what formula they use on each of their curtains.

Luckily I had the insurance on the order so ordered my next set at 200cm expecting them to arrive at 150-170cm even though they still couldn’t tell me exactly what width the curtains would arrive. It got worst after this when the curtains arrived at 200cm so god knows how they actually work out the curtain width from the pole length you enter, no consistency at all!!

Thought about complaining again but the poor service on the phone wasn’t even worth my time.

October 16, 2020
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Reply from Custom Curtains

Good Afternoon Finnley,

Thank you for your recent review and many apologies for the issues with your order.

We calculate the fullness and gathering based on the heading ordered and manufacture our curtains to the nearest 1/2 width. This information is available on our website, I have also added the information below.

Fulness or gathering
Once you have entered your curtain pole or rail width, we will calculate the amount of fabric required for your curtains. Some headings require more fullness or gathering than others so these headings will require more fabric which is reflected in the price of the curtains.

All curtains are made in increments of 1/2 widths:

Pencil Pleat 1.75
Pinch Pleat 2.25
Wave Pleat 2.0
Tab Top 1.5
Eyelet 1.5

Please accept my apologies again in this matter.

Thanks, Mel

Rated 3 out of 5 stars

My curtains arrived on time and I'm…

My curtains arrived on time and I'm pleased with the material and quality of their manufacture. However I am disappointed with the lack of fullness in the curtains. For the price paid, I expected more fullness as they look skimped.

October 8, 2020
Rated 5 out of 5 stars

Brilliant service

Brilliant service, beautiful Roman blind thank you 🙂

October 6, 2020
Unprompted review
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Reply from Custom Curtains

Good Afternoon Mr Dyer,

Thank you for this fantastic review, it's great to hear how happy you are with your blind.

Thanks, Mel

Rated 5 out of 5 stars

Great from start to finish

The samples before I ordered the curtains were really useful. The website was easy to use and the Customer Service advisor I spoke to about the curtain measurements was informative and helpful.

September 9, 2020
Unprompted review
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Reply from Custom Curtains

Good Afternoon Danielle,

Thanks so much for your positive comments – it really means a lot to the team, here. We hope your new product gives you years of satisfaction.

Thanks, Mel

Rated 5 out of 5 stars

Beautifully made curtains.

Beautifully made curtains that fit perfectly. Packed carefully in sealed plastic so they did not crease during the delivery process. I would recommend this company and will use them again without hesitation.

September 8, 2020
Unprompted review
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Reply from Custom Curtains

Good Afternoon,

We are so pleased to hear that you are happy with your order! Thank you for taking the time for leaving us some nice feedback.

Thanks, Mel

Rated 5 out of 5 stars

Very pleased with my new lampshade

Very pleased with my new lampshade. The order process was easy. It arrived when expected and was packaged well.

September 7, 2020
Unprompted review
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Reply from Custom Curtains

Good afternoon Anne,

Thank you for your 5* review, we really appreciate it here at Custom Curtains.

Thanks, Mel

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