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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like cables and modified headphones significantly enhance sound and overall performance. Many people appreciate the excellent service, highlighting the helpfulness and efficiency of the team, as well as the quick and well-packaged delivery of their orders. However, some customers also noted issues with the ordering process, describing it as confusing. A few reviewers mentioned receiving incorrect items or experiencing delays and a lack of clear communication regarding their orders. Additionally, one person reported receiving a damaged package due to insufficient packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the craftsmanship and durability of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the fast and prompt... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent workmanship, quick delivery, and... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I di... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Satisfied

Thank you, i am very satisfied with the cups.

September 24, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Superb Custom Cables

I bought a custom made cable for the Sennheiser HD4090 headphones. The quality is excellent, with a wide range of customization options. The sound produced is incredible. Highly recommend!

September 23, 2025
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Rated 5 out of 5 stars

Amazing

Amazing! My headphones are my prized possession.

October 15, 2025
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Rated 5 out of 5 stars

Would recommend

Great experience, fantastic customer service

September 22, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Superb cable and excellent service

I discovered Custom Cans a few years ago. Since then I have nearly always replaced the stock headphone cable with a Custom Cans cable. I can choose a more convenient cable length. The cables are lightweight and the jack plugs and fittings are invariably superior to those on the stock cable. The delivery times are also short for handmade cables. I can highly recommend Custom Cans.

September 23, 2025
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Rated 5 out of 5 stars

Dont wait, just do it!

I wish I had modified my HD650 sooner. The Custom Cans kit has completely woken up my HD650. Fast shipping, great company

September 15, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Audiophile Magic!

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already modded (via CC) HE400se as well. Ok so they say size doesn't matter lol but I can assure you cables do! Allow your music to come alive with custom cans cables. Thank you "Sunlit Man" Jason for all your excellency.

September 18, 2025
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Rated 5 out of 5 stars

Great shop

Great shop. Nice mod item but not placed yet. A pity that the custom costs are so high.

September 10, 2025
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Rated 5 out of 5 stars

Greeting from across the pond!

The products arrived quickly. The directions were clear and easy to follow. The audible change to my headphones was pronounced. And the comfort band was exactly that… Comfortable. Highly recommended!

August 20, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Sundura foam pads…

Delivery was timely and the foam pads did exactly what they were described to do for the Sundura closedback headphones. If you are attempting this do be careful and follow the video instructions. Beyond that, great transaction and I couldn't happier.

August 21, 2025
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Rated 5 out of 5 stars

Saved my Headphones.

I got my headphones converted to balance and use detachable cables. I am very happy with it knowing that it will last a very long time, and the job done on it is very clean. I was told it would be slightly asymmetrical, but it's really hard to notice.

I wrote an email before I placed an order since I was unsure if my headphones were supported (and it had a defect). The response I got was timely for a customer who isn't living in the UK. Everyone I talked to were friendly and did give me caution on whether or not I should send it and possible reasons to what could have caused such defect. Because I was warned that they might not have a spare driver for my specific headphones, I ordered one in case from a different service and packaged it with the headphones I sent. Great service overall, especially if you know what you are getting yourself into!

August 18, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Audible difference in quality, looks fantastic.

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S headphones compared to the stock single-ended cable, and looks fantastic. Something small that might be helpful for that series of cables would be a quick installation guide.

August 20, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Top tier service

Amazing company with quality products. Great communication in regards to spare parts under warranty and fulfilled all my needs.

August 20, 2025
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Rated 5 out of 5 stars

Excellent

Excellent, everything perfect.

August 18, 2025
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Reply from Custom Cans

Thank you for your feedback!

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