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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like cables and modified headphones significantly enhance sound and overall performance. Many people appreciate the excellent service, highlighting the helpfulness and efficiency of the team, as well as the quick and well-packaged delivery of their orders. However, some customers also noted issues with the ordering process, describing it as confusing. A few reviewers mentioned receiving incorrect items or experiencing delays and a lack of clear communication regarding their orders. Additionally, one person reported receiving a damaged package due to insufficient packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the craftsmanship and durability of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the fast and prompt... See more

Service

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Order

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Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I di... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing work

Amazing work, serious eye for detail and hands down the best purchase I’ve made to date. Thankyou!

November 14, 2025
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Thank you for your feedback!

Rated 5 out of 5 stars

Super Product, Super Service

I was kept informed all through the process. Product 100% top class, end result was perfect.
Delivery was prompt.

November 13, 2025
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Thank you for your feedback!

Rated 5 out of 5 stars

A helpful and responsive company with excellent products

A helpful and responsive company.
The Headphone cables arrived quickly and they were of a high quality.
This was a replacement cable for my Moondrop Cosmo H/Phones. I didn't like the look and feel of the Moondrop cable.
What surprised me was that the Custom Cans cable makes the headphones sound a lot better. The sound is fuller, but still crisp and clear. I don't have golden ears so this is quite something.
The cable is tangle resistant and it's relaxed / soft rather than lively. Nice colour too. All in all they are very nice indeed regarding quality and finish. They look and feel good.

One negative is that their website really needs a bit of work. It is difficult to pick a particular cable and then choose what goes on each end. To buy this standard headphone cable I had to work through a list of different headphones until I found one which used a cable like the Moondrop.
I've put two orders in and each time I had to telephone Custom Cans because I could not be confident that I was getting the right item using their website.

I cannot recommend this company and their products enough.

Dec 2025 I now have my second shipment from Custom Cans - Another Headphone cable and and extension cable.
The 5 meter extension cable is phenomenal. Soft tangle free cable, red to warn people of the trip hazard and it sounds incredible. No discernible sound deterioration whatsoever. Their cables deliver v e r y good sound and they are beatifuly made with excellent high quality fittings.

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

3D Printed HiFiMan Edition XS Grill Mod

The 3D Printed HiFiMan Edition XS Super Grills is a nice addition to my set of cans. The grills did change the sound to be noticeably different. It really gives it an airy sound to it, but the upper-mids/highs seems sharper. I did eq the headphones a bit to give it a little bass boost, and that is with using the Schiit vali 3 with a GE 5670 5-star black plate tube installed. Some reviewers mentioned on subreddit that the grills creates a bigger soundstage to the cans, but I think it really is just the open grills providing more air inbetween the sound.

Overall, the airy tone gives it a "natural" sound to it, similar but not the same as the Hifiman Organic Arya. I think if anyone wants a natural sound for the Edition XS then this should be a considered option for those that can't or currently cannot upgrade from their Edition XS.

P.S. If anyone is afraid of buying this because of the installation don't worry, the owner of Custom Cans provides an easy to understand video to install the grills. The title of the vid on Youtube is called,
"Re-Tune the HiFiMan Edition XS to sound more like the Arya organic with our new supergrills." by Custom Cans.

October 26, 2025
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Reply from Custom Cans

Thank you for your feedback Nicholas! That is great to hear

Rated 5 out of 5 stars

CUSTOM CABLES ULTIMATE HEADPHONE CABLE.

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I received a phone call from Customer Cans informing me that my custom cable had been made and would be posted out. They then informed me that the cable they had made had some issues. Apparently the machine they stich the silk cover broke and the technician wasn't happy with the finush. Because I had waited a while they said they would sent it out tgen at least I had a cable for my new headphones. Once the machine had been repaired they would send out a better finished cable.... True to there word that
My first purchase from Custom Cans..
The Singled Ended Ultimate Cables. Our ultimate range of headphone cables; designed be not only electrically perfect but also to look and feel truly high end..

I received a phone call from Customer Cans letting me know that my custom cable had been made and was ready to be posted. They then explained that there had been an issue: the machine used to stitch the silk cover had broken, and the technician wasn’t happy with the finish. Since I had been waiting a while, they offered to send the cable anyway so I’d at least have something to use with my new headphones. They also promised that once the machine was repaired, they would send out a better-finished replacement.

True to their word, that’s exactly what they did. Today I received the replacement, and it is absolutely perfect. The cable is excellent quality—detailed, with great bass resolution and perfect highs. It matches my Meze Empyrean headphones beautifully.

Brilliant work from Custom Cans: wonderful customer service, genuine honesty, and a fantastic product. You can’t beat that—I highly recommend them.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I'm a regular customer of Custom Cans…

I'm a regular customer of Custom Cans and come to them every month or 2 to buy custom pieces off them for all my sennheiser hd25 builds, I cannot recommend them enough! They are the best in the business! Jason and his team produce the highest quality pieces, from cups, cables, headphones anything you need you'll be sure the custom cans crew can accommodate your every needs to the highest quality possible, there is no1 better than Custom Cans they're at the top of the game 🔥🔥🔥

October 27, 2025
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Thank you for your feedback!

Rated 5 out of 5 stars

Great Headband Strap

I bought the headband strap for HiFiMan Edition XS. It has made a huge difference. Much more comfortable now. Delivery was swift too!

October 27, 2025
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Rated 5 out of 5 stars

They got to the US super fast

They got to the US super fast. The fit is great!! Looking to buy the glow in the dark when they come back in stock

October 23, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Fabulous cable

Fabulous cable, so much better than the original. Flexible , soft , great sound. Very affordable opposed to others available. Highly recommended!!! 5 ⭐️

October 22, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

YOU CAN TRUST CUSTOM CANS THEY'RE THE BEST !

BEST OF THE BEST ! - Brilliant very helpful and efficient company - they modified my headphones well within the promised time frame...Now they not only work perfectly the sound is simply superlative...Lastly their prices are very reasonable bearing in mind the service they provide,,,Brian (U/k)

October 22, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Perfekt service.

Perfekt service.
Quick and helpful response.
Awesome product.
Easy handeling.
Fast delivery.
Comfortably priced.
Thank you!

October 22, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

A New Life for My Sundaras!

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and full of life. Instruments breathe naturally, the bass is more controlled, and the whole presentation feels like listening to high-end speakers. Absolutely stunning upgrade — the best my Sundaras have ever sounded! 🎶🔥
Waldemar
Ps. tested with FiiO BTR7,Samsung S24 Ultra and UAPP with Poweramp EQ (Oratory1990 profile).

October 22, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Thanks

Everything arrived as described. Would buy again!

October 13, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Great quality

Great quality, well packaged. Fast delivery. They look and sound amazing.

October 15, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Perfect for every combination 👍

I’ve now purchased three separate headphone cables from Custom Cans.
Most cables that are supplied with headphones (Even high-end ones) are either too long / short / stiff / heavy for your particular headphone and amp setup. Enter Custom Cans - you specify your connectors, length and even colour combinations, and they deliver you the perfect cable every time.
They even provide a service to change the connectors on their cables should you buy a different brand of headphone and don’t want to bin your current cable.
One very satisfied customer 👍

October 17, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Fantastic job

Fantastic job. Great communication

October 15, 2025
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Reply from Custom Cans

Thank you for your feedback!

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