cutbakestamp.co.uk Reviews 

Although I have now received my item, their customer service and response time is terrible. Also, if the company is reading this PLEASE PROVIDE THE TRACKING DETAILS WHEN CUSTOMERS PLACE AN ORDER. Or at least provide the tracking number when requested instead of completely disregarding the request and providing a generic response. For any customers reading, i wouldn’t recommend ordering directly from their site due to the nature of their customer service - if there’s an item you really want and only they can provide then it might be worth just ordering off Amazon or Etsy for the added security.

Waited over two weeks for the stamp arrived 5 days after I required it, no longer any use my daughters 5th birthday has been and gone, same several emails and no response, appalling communication

SCAM - I ordered over 2 weeks ago and still not received my order! I have emailed, contacted on instagram and the online form and no response! Wasted my money, now have to order again from else where and the personalised one was needed asap!
Not happy at all

Speedy service, custom embosser made exactly as requested, thank you.

Great customer service and brilliant product. Thank you so much. Will defiantly recommend to others.

I have ordered embossers and stamps from Cut Bake Stamp a couple of times and have loved each of the products. Delivery is within the time stated on their website. I had to contact them once before to query my order and the response was prompt. Will continue to purchase from them and can highly recommend their products. Overall, great service and value for money.

What can I say, ordered a few stamps and became a little concerned as I did not recieve dispatch email.

Emailed over the weekend and recieved a reply first thing Monday. Confirming items have been sent.

Item actually arrived the following day and had been sent 2nd class so they had just been delayed.

All stamps are perfect and just what I wanted. Arrived well packaged (thanks for the freebiee)

I look forward to purchasing more from this company.

Thank you again

I'm truly impressed with my experiences ordering from Cut Bake Stamp! Their fondant stamps and embossers are of exceptional quality—meticulously crafted and user-friendly.

The delivery process has consistently been seamless and dependable, with everything arriving promptly and securely packaged.

It’s wonderful to have a reliable small business to turn to for both quality and service.

I highly recommend them to anyone passionate about baking or cake decorating—you certainly won’t be let down!

Have been ordering from this company for years. Always accommodating with customs, has a great selection to chose from and really affordable in my opinion, plus great discount opportunities (buy 1 get 1 free from their website) never had any issues & always dispatched within the typical time frame I’d expect for a busy company.

Products are amazing and good quality! Customer service is excellent! Every time I have ordered I never had any issues. One of my go-to suppliers!

I ordered many times. Always fast reply, fast service. Love the products. Recommend it to everyone.

Really dodgey.
Ordered, had a confirmation email. Never heard anything. Tried to contact through email, very poor reply and never heard again. Messaged through instragram (best place to communicate) ghosted me after saying would send proof of postage.
Wrote on one of there customers Instagram posts. Suddenly got some replies. Did receive a refund but I fully only know I got that because I commented on somebody’s post warning them.
Also they said they had sent it on a Sunday and would be in touch regarding proof of postage. Never heard anything then when they replied after me commenting. They said they couldn’t do anything as it was the weekend and the post office is shut. Funny how they said my parcel was posted on a Sunday… definitely scam.
Funnily enough, I can’t find the page anymore. So clearly blocks customers that they have scammed!!
Unbelievable. Reported to trading standards.
DO NOT BUY, unless through Etsy, as you will have cover.

Ordered on a Thursday, arrived the following Wednesday. I got the cutter to fit M&S biscuits. Works like a dream and pleased with the additional debosser complimentary gift. My experience in all aspects has been faultless.

Ordered with no issues but then worried when i received no updates of shipping. I emailed and heard nothing back either so contacted via instagram and was told stamps had been sent the next day royal mail 2nd class. Stamps all arrived the next day and are all great quality! The freebie is fab too!!
I read all the bad reviews below and panicked but i didnt need to have. I think the company just need a better system to let customers know when items have been dispatched, it coukd save alot of extra admin on their part, checking everyones orders all the time!
Really happy with the stamps i chose!

If I could give no stars I would. Emailed over 5 times now with no reply, no order and a very fed up customer. WISH I HAD READ THE REVIEWS!!! Don’t buy from these people, honestly in my opinion this is the same as a scam website. Takes your money and gets nothing back. Will be contacting my bank for a refund though fraud channels.

Horrible customer service team. Barely respond to emails. Extremely slow delivery. Never ordering from them again

Ordered some stamps along with a custom one (which was the main reason for ordering) when delivered custom stamp was missing in the package, contacted via email, Instagram and their website form, no replies, no concept of refunding money and this is the 4th time they have messed up their order! Not ordering again, they are cheap for a reason and that's how they are keeping their money, not delivering what you order....never again..lesson learned!

Ordered 2 cutters and 2 free direct from website and when they arrived there were only 2 cutters so basically had to pay full price. Emailed the company on many occasions but absolutely no response. Very expensive product if paying full price and if you have any problems it's impossible to talk to anyone or get a response. I tried to put a rating on etsy but as I had bought direct I was not able to and at that time there was no trustpilot rating.

I just wanted to leave a review here as I placed an order on 14.11.2024 from the company’s website. Like most reviewers on here I began to wonder where my order was as I hadn’t yet received a dispatch notification and so I decided to check the reviews and started to get concerned. However, I needn’t have worried as my order arrived today. It was nicely packaged and contained everything I had ordered. I am looking forward to using my items, thank you.

Ordered 12 days ago still haven’t received my order, no answer to my correspondence, last time I ordered they just cancelled order.