Cutter and Squidge Reviews 

Clear website and quick ordering. Sending as a gift was made very straightforward.

My daughter requested a Tiramisu cake for her birthday, and after much searching I found this company made them and could deliver when I needed it.
The cake arrived on time and well preserved in a sturdy box with an ice pack and lots of protection. The smell was glorious.
It was easily the best cake any of us have ever eaten! Amazing flavour, not remotely dry and it looked beautiful. My daughter was over the moon and the whole thing was inhaled that day, down to the last crumb.
It isn't the cheapest of cakes, but when you take into account delivery, top notch service and the joy of the cake itself, it's worth every penny.

Great delivery, beautiful presentation, amazing cakes and nice variety of flavours.
Would 100% recommend the Passionfruit and Pistachio Cake, Victoria Strawberry Sponge Cake and Raspberry and Elderflower Cake!!! 10/10

I placed an order as a birthday present for a close friend, nominating a delivery date of 4th November. The company acknowledged and confirmed that it had been booked in.
On the 5th November their courier company DPD e/mailed to say that delivery would be today - ie more than 24 hours late.
I telephoned Cutter & Squidge to complain, and they said 'sorry' and promised to refund the delivery charge - but really this isn't good enough. It was my first order and will surely be my last.

I'm really disappointed with my experience. I placed a gift order (CS1170311), but then discovered the recipient was away. I called straight away to ask for a simple change—either delay the delivery or change the postcode.

I was told this was impossible. Even though my order was still at their facility and had not been dispatched, I was told I had missed a 30-minute window and nothing could be done.

I explained that this means the order will go completely to waste, and I even offered to pay for any fees to make the change. They still said no.

This just seems like a hugely rigid and unsustainable policy. It prioritizes a rule over a simple, common-sense solution. It felt very impersonal, and it's honestly put me off ever buying from or recommending this company in the future.

A real shame, and a total waste of a gift.

Great choice of cakes, cakes for all occasions, something different, unusual and special. Easy to use website. Like the delivery timing best.

They are amazing .excellent quality and service. I get my birthday cake every year from them .they deliver on time and their flavours are great and unique. I will highly recommend them

Amazing experience as always and worth it for the insanely delicious cakes that this bakery produces! Forever my favourite bakery in the world.

Highly recommended this company! The cake was gorgeous to look at and tasted incredible!!
When there was a slight hiccup with delivery (DPD’s fault, not C&S!) where DPD failed, Cutter & Squidge absolutely came through! Such excellent customer service! Will definitely use them again. 💗

I just have to write a review for Cutter & Squidge! I had a problem with a delivery of a gift of their fabulous brownies. It was my error but the response from Rebecca was superb! Fast, efficient and friendly - Cutter and Squidge offered to redeliver my order the next day. As I said, it was not their error or problem but they made my day! I will not hesitate to use them again and recommend them to all my friends! Thank you x

Literally the best. Rebekah from the Customer Experience Team has been extremely helpful and polite. If i ever have to order a cake in the UK, this is the only place I'll choose. Highly recommended.

I joined the club and was supposed to get a 15% discount. I placed an order but didn't get any discount.

Easy to navigate the website, appreciate that it mentions dietary requirements and which products are halal.

I couldn't recommend this bakery more! I was looking for a bakery to order my birthday cake and I came across Cutter & Squidge. I was looking for something more "artisanal" and the cakes looked exactly what I was looking for. I ordered a Red Velvet, which unfortunately got damaged during the delivery. Well, the customer team sent me a replacement cake and arranged everything for it to arrive on time the following day (it was a Saturday). I didn't expect anything at all, but what they did and how they managed the situation speaks volumes of the beautiful people working in this small business. Plus, the cake was absolutely delicious - everyone loved it. Absolutely support this business, you won't be disappointed!

Silvia

I received a birthday cake, goodies and lots of sweet presents from my mother who used this firm - and they were all amazing. I felt it was appropriate to recognise the firm. Thank you.

The Diwali Selection Box that I ordered arrived on the 21st October and had a shelf life of 2 days with an expiry date of 23rd October. I have just rang customer services now and the lady I spoke to did not even apologise. Eventually, I got some advice on what to do but it just seemed that she did not care at all. Customer service was not great and as a result, I will not be ordering anything from Cutter and Squidge again.
I now have to email photos of the box to customer services so let's see what happens.

Used to love C&S.
Emailed them as they has mislabelled a hamper vegan which i very nearly ordered but spotted some items were not. To be clear, this is a pretty big deal when gifting.
Emailed them to query if this was correct and let them know, got the most generic AI response follow up, whilst the website was then updated. I responded to receive a more infuriating response. Cost cutting measures may save money but they won't retain customer loyalty if badly executed. Cutter and squidge won't be receiving my custom going forward sadly.

Incredible customer service - sadly DPD delivered a birthday order I made to the wrong place and Cutter and Squidge Customer Service (Emma) immediately offered me a fresh delivery or a full refund and kept me fully up to speed on what had happened - I will definitely order again

Love love love using this fantastic service makes gifting so special. Love everything you do big congratulations you do amazing work. Thank you

The scrumptious eats and treats very much reminds me very much of my mother's home baking *****