cvsukltd.co.uk Reviews 11

My bunny has had regular dental work for last 7 years, recently my local vets were bought out by CVS, her bill increased from £114 to £319 for the exact same treatment. 270% increase in 3 months. This company has no interest in animal welfare just the mighty £$€.
Please boycott this company as pet owners and vote with your feet & leave!

Please note that this review is specifically for the CVS UK Ltd veterinary practice 'Willow Veterinary Clinic, Thorpe Road, Norwich', which does not have its own entry on Trustpilot. Review as follows:

I have had two very poor experiences with the staff at this vets. On the first occasion I went to register my dog with the vet in December 2024. However, at the initial consultation the vet treated me to a hard sell of their annual pet subscription, whilst giving me a fear-mongering litany of all the different illnesses that could befall my dog, likely or not. Alone in the room with him, door shut, I was placed under great pressure to subscribe to their plan. I found the whole experience extremely unprofessional and stressful. I left without paying for the so-called 'service' I had received. Later I spoke with the receptionist, who apologised for the behaviour of the vet, and we left it at that.

Fast forward six months I have received a letter from a debt collection agency on behalf of the vet. So, I called the practice, who, it turned out, had been sending payment reminders to an incorrect email address. However, upon speaking with the practice manager in an attempt to resolve the issue, he himself was quite aggressive and made it clear that he was unwilling to acknowledge my original complaint as having any substance, and requiring me to pay the bill, which I now have. I strongly suggest going elsewhere, because in my experience they were quite unprofessional and completely unsympathetic .

My experience with this veterinary practice fell significantly below the standard one. This vet is part of the CVS UK Ltd group. They don’t wish to mediate!!!

Communication was poor, there appeared to be a general lack of warmth from some staff—particularly towards cats. During my cat drop-off for a potential tooth extraction, the practice’s systems were not even switched on, which meant I was asked a series of questions that should have been readily accessible in her medical records. I was offered a blood test (at an additional cost), which I agreed to, unaware that one had already been carried out just two weeks prior. Had their systems been used, this would have been evident!

With regards to a dispense of medication - no one checked the contents of the bag at the time of collection—despite me specifically calling ahead to request pain relief. It was handed over without any verification or quality control which led to me being given flea and worm killer, not the pain relief. This kind of oversight could cause major issues for clients with limited transport or mobility, and it’s disappointing that such a basic safety process isn’t in place at a long-established practice. It could ENDANGER an animal!

I was also deeply concerned with the way my initial complaint was handled. Although it was made privately, it received a public response from Philip which I felt was unprofessional. When escalated, I was surprised to be referred to by my job title—an unnecessary and irrelevant detail that added to my dissatisfaction.

Eventually, the director Tina became involved as a final point of contact. While I appreciated her intervention, the tone of our interactions felt more business-oriented than focused on genuine client care—something I’ve now come to expect within the CVS UK Ltd group. Despite acknowledging the failings, they have refused to issue any form of refund and still intend to charge the full amount. As a result, I am now disputing the transaction via my credit card provider. Should any monies be recovered, I will be donating the full amount to a local cat charity (one unaffiliated with CVS UK Ltd).

The practice promotes itself as having Silver Cat Friendly status, yet my experience didn’t reflect this. While a curtain and a towel sprayed with calming pheromones may tick a box on paper, it did not demonstrate any meaningful cat-centred care in practice. I have submitted evidence and concerns to the accreditation body behind this recognition, who are now investigating the matter.

I have since moved my cat’s care to a practice in Dunscroft, and the difference has been remarkable. During our first visit, the vet spent nearly 20 minutes reviewing Dottie’s health records with us at no extra cost. This put us at ease, particularly around a heart murmur that had previously been presented as serious by Evolution, but was now described as so mild it would barely register a score of one.

Following my explicit request for Dottie’s records to be closed and for all communication to cease, I was disappointed to receive an unsolicited email from the practice regarding her vaccinations and an invitation to book her in. This communication was not only distressing but may also constitute a breach of the UK General Data Protection Regulation (UK GDPR).

Under Article 17 (Right to Erasure) and Article 21 (Right to Object) of the UK GDPR, individuals have the right to request the deletion of their personal data and to object to its further processing, including direct communication. Continuing to contact me after a clear instruction to cease all correspondence is unacceptable and raises serious concerns about the practice’s compliance with data protection legislation.

I belong to the monthly membership of our local vets, Putlands in Paddock Wood. They called me saying that my dog's annual vaccination was due which is included in the monthly membership. It turned out they did not want to give him his vaccination as on asking questions I told them he had been sick 4 days before and had diahorrea. This happens occasionally and in the past I have taken him to the vets to try and find out the cause and numerous bloods and tests later there is nothing wrong except "may be" hypothyroid. But they always want to do more tests. Hypothyroidism has nothing to do with vomiting and diahorrea. His temperature was fine. She then advised he had bloods but said she would not vaccinate him and because of this she would have to charge a consultation fee! £60 later for 10 minutes I walked away with no vaccination. I have thought for a long time that these vets just push for tests and drugs at great expense. On investigation I find that alot of people have said that since it was bought out by CVC UK Ltd that the vets have become a purely money making scheme. It disgusts me. This is not care. Its theft. I advise anyone to not use any company related to CVC - shame on you. I will do all I can to ensure as many people as I can know this.

Absolute rubbish, this company and its many outlets such as greensands in woburnsands are all about the money, they care nothing about your pets and companions, avoid any vets practice associated with them, avoid avoid avoid

Werrington Vets, Unit 2, Brookfield Trade Park, 1210 Lincoln Rd, Peterborough PE4 6LA - Now owned by CVS: It's amazing how a good vets can suddenly become an absolutely useless and inept operation. Sold their souls to a corporate money grabbing machine. It used to be a pleasure going there and now it is simply, take your pet to see them to be subjected to a constant onslaught of trying to sell you something you never went there for. On my last visit with our dog, in the first few minutes the vet tried to sell me tooth cleansing products...we went for a rash on her back. Then she looked at a callous on her leg which has been there for years and she exclaimed that it was infected and needed antibiotics. Shampoo, a spray and some antibiotics prescribed...OVER £200. To make it worse, we only have emailed invoices and it wasn't until I got home and received the invoice that I saw the extortionate charge on the antibiotics...£3.76 per single tablet, a total for 30 tablets came to a staggering £112.00. I emailed them straight away but they didn't answer. Upon checking, the said tablets can be purchased from an authorised vet supplies stockist for £1.38 to £1.42. That's £2.34 PER TABLET MORE AT THIS VETS...that is not profit, that is racketeering. To make it worse and add insult to injury, our dogs leg was not infected...it was simply where she scraped her leg on the patio floor. We washed it with soap and warm water, sprayed some HibiScrub on it and she's fine. So, not only ripped off on tablets we didn't really need, the vet misdiagnosed it totally. Now, they refuse to refund for unopened, unused and misdiagnosed medicine. This is not the first instance with them and enough is enough. CHECK YOUR BILLS BEFORE YOU LEAVE THE PRACTICE TO MAKE SURE YOU'RE NOT CONNED AND OVERCHARGED. THE DOWNFALL OF THIS VETS IS STAGGERING...AVOID THEM NOW THEY ARE PART OF CVS LTD...a corporate only money matters machine. What's more..CVS ignore all your contact attempts...

Haygate Veterinary Centre based in Madeley, Shropshire are owned by CVS (UK) Ltd. Haygate have somehow managed to misplace the sacred ashes of my Mum's dog. A Private Cremation had been requested and paid for, as has the Casket the ashes were to be returned to my Mum in. At 10.30am on Monday 19th June 2023, my Mum attended Haygate Madeley to pick the ashes, and it was only then she was told they couldn't find them. Here we are four days later, with no explanation from Haygate, and as for CVS (UK) Ltd, their response is that the practice have upto 20 days to provide my 86 year Mum with a explanation!!!! It is not only deplorable behaviour on both Haygate and CVS (UK) but it is also totally insensitive, uncompassionate and just outright cruel. Please do not allow either Haygate or CVS (UK) Ltd the opportunity to treat your pet or indeed you the owner, in such a inhumane manner.

Extremely unhappy with the overall service since Greensands Vets in Woburn Sands is sadly no longer in private ownership but belongs to the larger CVS group. Only thing which matters is money and how to make money. Vets don’t know you or your pets any more, don’t really care, don’t follow up, everything has become anonymous with no sense of ownership or providing a holistic service. Have been a loyal customer for over 20 years but obviously that’s worth nothing.

Our recent experience with Acorn Vet Centre Studley, part of CVS Group and in particular Peter Haselor has been absolutely awful. When we raised our concerns with them, we found their responses both dismissive and offensive. Acorn has some good reviews, so maybe we were just unlucky, but we would certainly never trust the care of any animal to Acorn, CVS Group or Peter Haselor ever again. One star (the minimum score) is two stars too many for these people. Truly awful!

I am writing this in disgust, I think certain veterinary clinics are more about making money than the care and compassion for animals.
My dogs are currently registered at Pinfold House Veterinary clinic in Misterton, Doncaster.
My cocker spaniel had query an infection and was given antibiotics, I paid for his vaccination, antibiotics and anti inflammatory medication. The vet requested he go back in one week.
We obliged this, I was not convinced my dogs issue had 100% cleared up, he was in the vets seconds and returned to my husband, stating there was no further problem.
I have now been invoiced a further £36.80. I am happy to pay treatment for my dog as I only want the best for his health and well being, however I not informed of a further consultation fee, a fee the vet requested by seeing him again.
I am more than competent to have booked a further consultation if I believed the problem had not resolved after the course of treatment.
I should have been informed of this consultation fee. We weren’t told of the fee at the time but sent an invoice the following week.
The practice manger I spoke to in regards to my query today had an unprofessional tone I had to inform her i didn’t appreciate her attitude and tone towards me, I was polite throughout I expect the same in return.
I was informed “vets don’t do this for free and let’s not fall out about this”. I had not insinuated that I expected free treatment I have paid a lot of money already. In regards to falling out I’m not a child. Highly unprofessional tone and handling of a complaint from the practice manager.
I was informed she would speak with the vet and phone me back.
Some time later the vet phoned me and informed me she is an employee and can’t do anything about the fee.
My other dog had a different issue and went back a second time, there was no consultation fee for this, when I questioned the vet about this I was told my other dog is different. What does that mean? Can anyone expand on this for me?
I understand COVID has restrictions, I am an ANP working in NHS services I know through first hand experience the difficulties. However that does not excuse poor communication and poor attitudes.
I have no confidence my dogs receiving the care, treatment and attention I would expect.
I have been informed the practice manger had gone home and is not in for a few days.
My complaint remains outstanding with no resolution, I still have a fee outstanding that I am not happy to pay. My dog received no treatment he was gone far to quickly for a comprehensive review to have taken place.
I am so upset in regards to the disregard of my complaint I have registered my dogs at another veterinary clinic this evening.
I hope this is reviewed and someone from this veterinary group has the compassion and consideration to resolve this.