While it's a nice shop with competitive prices, partnering with DPD, which costs the customer 6,99 is a very questionable decision. My parcel is claimed to be delivered to me, and when you send email... See more
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Ordered a $3k + laptop from them. Pictures and description showed the english keyboard layout, they sent me the german layout. I called to discuss and they hung up on me as soon as I begun to tel... See more
Ordered a special configuration of a MacBook Pro (16 inch, M4 Pro, 48 GB working memory, 1 TB storage, US keyboard) on a Saturday. Tuesday morning it was ready for pickup in the Berlin store. No prepa... See more
I needed a laptop fast, and as I saw that cyberport delivers in 2-4 days, I ordered from them on a Monday, assuming that I will receive it the same week. I was very surprised to see that the lapt... See more
Company details
Written by the company
Mehr als 30.000 Produkte: Computer, Notebooks, Fernseher, Apple, iPod, Handys & Digitalkameras und vieles mehr finden Sie hier im Onlineshop von cyberport.de
Contact info
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 0% of negative reviews
Typically replies within 48 hours
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Wow, didn't expect that
Well, I ordered Thursday and get my package Friday, I didn't see that coming, everything came in good shape, I highly recommend.
March 3, 2023
Unprompted review
Easy Peesy
easy order procedure no needless steps to complete the order
February 21, 2023
Unprompted review
No problems & will use again.
Very simple and painless. Used for the first time, got a good price on the item and it was shipped Uber fast.
Will be using again.
February 1, 2023
Unprompted review
Everything good
I ordered it as a gift ( Harman Kardon speaker) and unbelievable how the box arrived, they send it in the original box without any cover or protection….the box come broken and dirty…i made pictures too…very disappointed…I will never buy nothing from them.( update: They solve my problem, so I can say everything is ok, anyway they must and try to pack better…I know it’s fault most probably of the delivery company…DPD 👎🏼
February 8, 2023
Unprompted review
Reply from Cyberport
Hello, we'd like to apologize for the damage of the packaging during transit. Some of our items may get shipped in original packaging in order to reduce packaging material. The process isn't completely optimized yet, so any feedback helps us in making adjustments. I've sent you an email with further details about the subsequent handling of your order. Regards, Marc from Cyberport
The best speaker a ever heard
The best speaker a ever heard, I have now one at home, and 2 at work, the sound is just perfect, I dor, outdoor, super design and 8h battery, highly recommended, my friends ordered also after visiting me
February 5, 2023
Unprompted review
it was all nice and smood
it was all nice and smood, no issues. Keep going like that.
February 3, 2023
Unprompted review
Poor support/customer service.
Poor support/customer service.
€1,700 device ordered, used device delivered.
The Lenovo seal was broken, the warranty has been running for 3 months, instructions were missing, the device was already unpacked (no protective film), and fingerprints are everywhere.
Got offered a €35 refund on request (2% of the price)
On counter-offer, refund withdrawn by merchant and referred to return.
December 12, 2022
Unprompted review
Reply from Cyberport
Hello Lars_und_so, we'd like to apologize if you've been sent a device in a flawed condition, or even been mistakenly sent a device that should've been B-Stock. In such cases we will offer the exchange of the device, provided that we have it available once more. There's also the return of the device for full refund, of course. If the condition of the device and further circumstances allow for it then we will try to offer a price reduction as another option.
You've sent us an email detailing the problem and asked for a price reduction. After a colleague offered 35 euros you explictily requested the return, and only after sending you the documents for the return you've sent us another email making a counter-offer of a price reduction of 320 euros, refering to usual B-stock prices. This is not close to usual price reductions we have for B-stock. Regards, Marc
Wanted to buy apple products…never managed
Ordered one and the same item twice in less than half a year. Got it cancelled both times. Even I was checking after the order if the buying button is still working. After that- Wanted to order a MacBook. Wrote an email asking a question , never got a reply. I mean how bad this thing pretending to be a shop could be?)
December 23, 2022
Unprompted review
Reply from Cyberport
Hello Mr. Kulikov, we're sorry that this happened to you. We will check what has occured in detail. The device that you had ordered seemed to have been misinventory of a delisted item. If there there's still a matter of concern that I can help you with then please send an email to kundenzufriedenheit@cyberport.de. Regards, Marc
No actions from customer service. Misleading contradiction infos. 9 months delay with the order.
After ordering the speaker in April, I’ve been experiencing constant delays with delivery date. The customer service was telling that it would arrive in two weeks. It was happening for a few months until they scheduled delievery date for Dec.
After 9 months, I still havent had it arrived although the seller still have it on they www as available to purchase. Double standards for german and non-german customers?
April 17, 2022
Unprompted review
Reply from Cyberport
Hello S.J.K., the speaker had been ordered from our distributors. We're experiencing delays in getting that shipment. That precise model and colour combination had been taken off the webshop. We are sorry that we have not received the shipment yet and therefore have not been able to send the items. Regards, Marc
Worst company ever
Worst company ever, i tried cancelling a sale as my cpu i was looking for was sold out and these guys instead of cancelling the order, said it was sent out.. 5 days later i finally get shipping and tracking for it.. ripoff scam artists and cheats.. if you wanna deal with ass clowns then go ahead
November 26, 2022
Unprompted review
Wrong item, no contact
Wrong item was delivered. When I wanted to send again the right one they didn’t want to agree because the offer has already finished and the price was different.
Very difficult contact with the company. I was waiting few days for mail reply or staying on the line for 30 minutes to finally talk with someone. At the end I reurned the item and order it from different store.
Don’t recommend.
November 15, 2022
Unprompted review
Reply from Cyberport
Hello Ms. Król, there had been an error in the data sheet of the item that you've ordered. Unfortunately that means that there was no exact replacement with the specifications in stock. During a call with our customer service, you were supposed to get in touch with our private customer sales team in order to offer you a suitable alternative. If there's still something that I can check for you then please write to us to kundenzufriedenheit@cyberport.de. Regards, Marc from Cyberport
Charge on my JBL
I want it Very much and wanted for long time untill i successed ordering this headphone.
October 11, 2022
Unprompted review
Worst service center.
Worst service center.
I bought a 2Tb hard disk. I received a 1 TB. No possible to contact by telephone, only bots behind mails and whatsup number.
Last time ever
September 27, 2022
Unprompted review
Reply from Cyberport
Hello, my colleagues requested pictures of the SSD that you've received in order to retrace where an mistake occured and provide an immediate resolution of the issue. Unfortunately, they haven't received photos or any other information. Because you've a requested a refund, a normal return process of the item has been initiated. Regards, Marc from Cyberport
I was perfect experience
I was perfect experience, Thank you Cyberport.
September 25, 2022
Unprompted review
The Best in all Germany !!!
September 9, 2022
Unprompted review
New experience
September 4, 2022
Unprompted review
Good
It was the best package for the laptop we needed and at a very good price. It is very convenient that we were able to pay for the purchase in installments.
August 26, 2022
Unprompted review
many years buy with CyberPort
many years buy with CyberPort. great service !
August 20, 2022
Unprompted review
I like this place
I like this place. Very professional stuff, better prices than official apple store, and they have many more things.
August 11, 2022
Unprompted review
It a Great company reliable an…
It a Great company reliable an trustworthy and honest. There delivery system are very good
July 31, 2022
Unprompted review
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