Cyberport Reviews 

Very bad experience with their online shop. Will not purchase online again.
The process is easy as any other and they sent the bill in one day, everything fine here.
They never provided a tracking number and, if you don't register as user at the time of purchase, you won't be able to check for the shipment status.
You can ask customer service using email or WhatsApp: both are useless. Twelve days after purchase, on Friday, their answer was that it was within expected time. Meaning that Monday would be the 14th say, which is way too long.
On day 15, we requested a cancellation and refund, not knowing where the item was. Their answer was that they need to have the item back to proceed with the refund. How would I return it if it never arrived?
One week after, the carrier company call to schedule a delivery. We asked them to send it back to the seller.
One week after, so one month after the purchase, we have not hear anything from cyberport. They have not process the refund and after calling them, they say they won't do until they receive the item.
They never fulfill their side of the contract and they do not refund a thousand euro purchase.

I don't usually write positive reviews here as I rarely have any positive experiences to report. Because customer service in 2022 is generally poor to non-existent, we jaded consumers have come to expect nothing more.

Cyberport however deserve the highest accolade I can give them. I ordered an iMac for my business on Sunday and it arrived (with VAT receipt) on Tuesday afternoon. I even got a phone call on the Monday to inform me it had been packed and was awaiting pickup. Just amazing!

20 years ago, this level of customer service was normal, nowadays it is very rare indeed. Thank you Cyberport for a smooth and pleasant transaction, I will shop again with confidence!

alles gut! supergut!

We bought an Ipad for my grandpa here so we can keep in touch with him during the war. We went to cyberport in Bikini Berlin, Ipad was in stock and the exact configuration we wanted. The purchase was made very quickly it took only 5 minutes.

I wanted to buy my grandma a laptop for her birthday and found one on cyberport that fit my budget. I ordered it, my payment went through, and within a day I received an email that my package was handed over to the carrier (DPD) along with a tracking number. I thought everything was fine, but I was very-very wrong.

I ordered on the 24th of May. After the 27th, there were no more updates about my package. I wasn't too worried at first, but after waiting more than a week (around two weeks if we count weekends and holidays) I tried to contact cyberport to ask about my package. All I got was an automatic reply linking me to their general information page on problems that might arise from the pandemic. There I found that deliveries might take up to 14 days instead of what's said elsewhere on the website. It was also made clear in the email that they wouldn't answer questions about delivery dates, so this link was all I was going to get.

Fine. 14 days it is. It was cutting it close since we are talking about a birthday present here, but I was willing to give them the benefit of the doubt. Except my package still wouldn't get updated, so after sitting out the 14 work days, I contacted DPD directly, hoping they would actually give me the time of day. Guess what! They never even received my package! Told me to contact the sender and ask them.

Another email to cyberport, attaching my previous one for reference. A few hours after receiving the same autamic answer, an actual human contacted me! They told me that since the package hasn't moved since the 27th of May (we were nearing the middle of June at this point) they presumed that the package is lost and would send a replacement as soon as possible. They would contact me if they needed additional info from me, but otherwise I didn't need to do anything but wait for a new email with a new tracking number.

Okay, fine. Things happen, packages get lost sometimes, I get that. We could have solved this a lot sooner if they had been willing to talk to me the first time I contacted them, but at least we were getting somewhere now, right?

No. We absolutely weren't.

One day passes in radio silence. Two days. It was a little strange since I received the first tracking number so quickly, but I just assumed that sending out a replacement must involve more bureaucracy. One more day, I told myself, then I would remind them of my existence again.

Lo and behold, I get an email on the morning of the third day stating that... They issued me a refund? What?

No explanation given. I went back to the single email I received from an actual human working at the company, but nothing in there either that would imply that this might happen.

I looked at their site, and yes, my suspicions were correct: the sale that put the laptop within my price range ended sometime during this mess. My guess is that they weren't willing to honor the price that I originally bought the laptop for, but we will never know because after three days (again, not counting the weekend) I still haven't received an answer as to what happened with that promise of a replacement package they made me.

At least I did get my money back, so they didn't scam me out of my money, only out of my time that I could have spent finding a different present for my grandma. Whatever I find now, I'll only be able to give it to her after her birthday. Thanks for nothing, cyberport. And anyone reading this, I hope you will find whatever you want to buy at a different store. Spare yourself the trouble and do not do business with them.

Three months later refund from seller still not paid!

Extremely unprofessional. Ordered a new Macbook Pro that was listed as on stock. I even called their support prior ordering to make sure that it is on stock for immediate shipping and was guaranteed that it is on stock for immediate shipping. After paying 6.800 Euro and buying this maxed out Macbook Pro on their web store, I received no confirmation for days. After almost a week I checked with them, why the item was not sent to me. I was told that the item is not on stock and that it will be available in two to three months. Prior contacting them I didn’t receive any notification about this. If I would not contact them, they would leave me waiting for months. This is the third time that this happened to me with Cyberport and the last time. I received no refund although my order was canceled. I had to open a case on Paypal. I won’t order from them anymore. It’s a nightmare!

Reply to Cyberport’s reply:

Like I’ve wrote, you are a bunch of liars! Your reply is a complete lie! How is this possible that you don’t reserve a product for a customer, when the customer paid almost 7000 Euro to you? Your excuse is a complete nonsense and a proof that you are not a honest and professional company. Too bad I can’t post emails and proof here, so that people could see, how awful you lie as company. Btw I payed the VAT also upfront! I can see that I’m not the only one that had problems with your company. There are plenty of unhappy customers commenting here. This means you need to take action and prevent such things from happening and don’t write untruthful excuses here. It’s extremely sad to see that you treat your customers this way!

I have been in Germany for 1 month, I was looking for to buy RAM memory for very good price, went on site ordered it payed for it in advanced. As my stay in Germany has been coming to it's end I didn't received my order in 2 weeks. I have sent email with questions about my order, one week later I got reply that it will be available again in 2 and a half weeks time, and I will no longer be in Germany by that time. I have requested refund for my money, didn't got the answer for 3 more days. After 3 days they told my that my order is no longer available and that I can get my refund after 3 working days, or sooner if i have payed with PayPal ... I have payed with my Visa, 3 days have passed and i still didn't get my money back, my mails are not answered. On all that they took 6 more euros from my bank account, and didn't explain a thing for what that was for! And my only chance now is to sue cyberport for fraud and that will happen for sure. NEVER ORDERING ANYTHING FROM THESE SCAMMERS

My orders are getting cancelled, and nobody from support can tell me the reason. Officially. They are not responding to my e-mails, don't follow up on phone calls, complete stop of communication.

Unofficially, it's due to Mailboxde.com warehouse address being blacklisted in their system, as it's a post forwarding company that ships internationally. However, I'm from the EU and since Cyberport doesn't ship to my current country by default, this in plain English violates the Geoblocking regulation (EU) 2018/302. Feel free to read upon the subject on the eur-lex.europa.eu website (Document 32018R0302).

Additionally, I want to stress out that I am a German resident and paying with a German bank card, using Mailboxde.com post forwarding services only when I'm abroad in another EU country for extended periods of time, which is often due to my work. This "behind the scenes" geoblocking is a discrimination of the highest order and should be investigated by EU authorities. I will certainly contribute to that, if I can with my appalling experience with Cyberport.de

EDIT: So you have the answer from Cyberport below. They assume you're a criminal. Even if you legitimately pay them and all your data are valid.
This cannot even theoretically be a fraud, but they willingly violate an EU regulation regardless.

Bought a monitor for 264,99€ incuding shipping, payment via mastercard. Everything seemed ok at first, the proper amount was deducted form my credit card. However, an amount of 8,99€ was additionally deducted from my credit card.
Called the customer service, had to wait 45 minutes (!) until the service agent was ready to tell me that he cannot help me.
Problem is that I do not have any order over the amount of 8,99€. Right. I do not have such an order because I did not order anything for 8,99€.

So I had to block my credit card. Let's see what happens next.

I wanted to buy 2x Amazon echo 4 speakers for black Friday. Because delivery costs to Slovenia are almost 30€ i also ordered some other products on their website. After a while they send me email that blue speakers are unavailable and if i would like to have something else. I sent them email if they could please send me speakers in antracit color which they have on stock, but they never answered. They sent me other products without speakers but for same delivery costs. They canceled speakers. I have also some other problems on their page - if you pay with Paypal there is no value on it and they authorize bigger value than the order when you confirm. We tried to reach them by email and telephone but they never answered.

Review of item.

Avoid with all costs! Worst customer service and online shopping platform experience ever.They are selling on their website products they don't actually have in stock, or they have no idea if the products are available or not?! Any attempt to contact customer service is futile if you don't speak German(email and phone call). Although they pretend to be an European retailer, I was told on the phone "Deutsche Firma, Deutsche Sprache" a few times, such a 21st century mentality.

After a few days without any success finding out what actually happened with my order, I had to ask a German friend to call and the answer was: there is an error with my order and they actually don't know what the problem is, or if they actually have the product, or when is the issue gonna sort out. After a few days of stress, lost time, and blocked money, I finally managed to cancel the order. They said I'm gonna get my money back in 3 days. I am waiting..But rest assured, if there are gonna be any delays getting my money back, next time you'll gonna be contacted by a lawyer. This is unacceptable!

After 10 days since placing my order, I received nothing, not even an email.
I contacted them TWICE aand after 3 days they replied telling me there had been an error and the order was not processed. 5 Days later, Still nothing. They reply to my email once every 2 days. Worst customer assistance I've seen in a while. Definitely avoid it. They're slowand won't even reply to you until you stress them out with multiple emails.
3 Weeks later I asked for a refund, let's see how long it will take

EDIT: They said, and I quote “ Just once again I have informed our accounting department about the procedure and asked for the urgency of your request.”
This is what I received on the 18th. No further response from them. I feel like I’m being scammed. I’ve been buying from the internet for more than 10 years, and I can say this is the worst experience I’ve ever had. Good job Cyberport, you’re legit scamming me.

EDIT 2: They ignored every single one of my emails after the first one about the refund. They never directly refunded it, I had to wait 30 days and make it through the bank. Worst experience I’ve ever had so far

Item in the shopping trolley for 1390, went to pay, but now 1490. What? Tried again, advertised for 1390, renewed page, shopping trolley, went to pay, now 1490 without warning. This seems very odd and must surely not be OK.
Then suddenly the item is no longer available on the page. What is happening? Called several times, they could not take my call.

Schreckliche Kundenerfahrung. Ich habe einen Fernseher im Rahmen eines zeitlich Aktion bestellt. Ich habe die Zahlung bestätigt und 3 Tage später immer noch keinen Liefertermin, obwohl der Fernseher auf der Website eindeutig verfügbar ist. Ich musste den Kundenservice anrufen, um zu erfahren, dass das TV-Modell nicht mehr verfügbar ist, was eindeutig eine Lüge ist. Sie stornieren meine Bestellung. 0 Kommerzielle Geste oder Alternative. Nicht einmal eine Entschuldigung.

Terrible customer experience. I ordered a TV as part of a timed promotion. I confirmed payment and 3 days later still no delivery date, even though the TV is clearly available on the website. I had to call customer service to get told that the TV model is no longer available, which is clearly a lie. They cancel my order. 0 commercial gesture or alternative. Not even an apology. Also no effort to speak English or at least to speak German a little bit slower to make it easier to understand.

Edit: 1 Week after taking the time to send an email with my details to the address given here, no answer 🤡

I bought an Acer Nitro 5 with 8gb ram and gtx 1650 graphic card. I ran couple of tests after receiving the laptop and decided to give it back. It had low brightness, hard to type keyboards, low resolution, low refreshrate and some more.
I put everything in the box and handed it over to the post.

After couple of days I got an email stating that they received the box but not the laptop. So I called them to ask about it. At this point I got refunded for the Guarantee but not for laptop. The customer person said that they received the box and the charger, but not the laptop and if i send them the laptop he would give me a refund.
I told him that I put everything including the laptop into the box before handing it over to the post, but he couldn’t accept it and kept on accusing me of trying to steal the laptop. I tried to ask if it could’ve got stolen during the delivery, but he couldn’t accept that and kept on accusing me of trying to steal it and that he would inform police if I persist that I didn’t steal it.

It was very frustrating. I sent them the laptop and there is no reason for me to steal the laptop as the quality wasn’t what I was expecting.

I already ordered another laptop (Lenovo Legion 5 with 16 gb ram and rtx 3060 from amazon), which fulfills my needs, so I don’t need the one I ordered from here.

I contacted the post that the laptop went missing during the delivery or somewhere between and waiting for their response.

Customer service person could’ve helped me to find a ways to figure this out instead of accusing me of stealing it as I didn’t steal it.

—————————————————————
Update:
I got a refund from Cyberport. I do not know if they found the laptop, but I already contacted the Post about this situation and hopefully it will get resolved if they didn’t find it.

Horrible customer service. I spent around 4.500 Euro on server equipment which was listed as "Sofort verfügbar". After 2-3 days, order was still processing, so I phoned up their customer service and spoke to probably the most arrogant and horrible agent I've spoken to, who just nitpicked my German and refused to prove any help or cooperation. I would have appreciated some understanding and patience.

The Return System works really good, I bought a laptop with a Thinkpad E15 G3 that it had a terrible camera and microphone for the year 2021. So I returned it and got my money back very quickly.

I bought roborock S7 robot.
The robot is easy to setup.
The cleaning performance is also good.
The design is very good.
2 negative things:
it cannot climb the doors sills which are more than 1 cm high
And
sometimes it is unable to go on carpet from hardfloor, it just tries to go under the carpet and gets stuck there.