Cyberport Reviews 

Stay away from this company.
I purchased a Delonghi coffee machine and received a machine in a package that was clearly opened before. I paid for a brand new product in an unopened box and that's not what I received. Disgusting behavior.

They really don't care about their customers. Don't even reply. Im happy i came here to read reviews before continuing with them.. Thanks to Trust Pilot

My order was canceled. They just returned money without any explanation. I sent them 2 times email, why they did it and try to pay again. But they not answered to me. I was customer for long time and before was all ok. Customer service really bad, ignoring and not answer, not care about customers. I not recommend this online shop.

Worst experience ever. Ordered a screen 3 weeks ago and it never arrived. Then they play telephone ping pong with you where the person on the phone is never the right one, but the next person can definitely help (sadly not). No responses to emails either. Disgustingly bad experience which I could only recommend to someone I don't like.

Was a little anxious after ordering my laptop and reading the negative reviews here, but I must say everything was great in my experience. Laptop arrived in a couple of days after the funds cleared, and the laptop itself is perfect. No issues from me, great job!

I purchased ASUS Laptop and Samsung A71 from Cyberport. I wanted to confirm that I could get the computer in the original state so that I could initiate the install. The customer service was fabulous and the order process was great. The computer came as scheduled and exactly as described. Also, the phone was using the battery to fast but this was determined to be the natural process of Samsung smart battery optimizing. Again customer service provided all answers and support easily by email. The products were priced very competitive and after now 3 months use I am very happy.

Very good service! Reliable! Regarding informations about technical data on their web page, there is enormous potential for improvement.

Super! Fast order. Fast delivery.

Update about my previous negative review:

I’m shopping online for at least 5 years and Cyberport has been my WORSE experience sofar. On 10.5.2021, I placed an order for a NVMe disk with this status: “available within 3 to 10 days”. The product was available on other platforms and was even a bit cheaper. However, since I had ordered the other computer components from Cyberport, I decided to order all of the parts from there and this was my biggest mistake!

Delivery date: after 2 UNANSWERED emails, multiple submitted contact forms, and 1 phone call without any assistance from a very unprofessional support, guess what I received? ESTIMATED delivery date: 02.07.2021!!!

What I experienced while struggling for help:

1- Contact form is decorative. You will never receive any response from it. Posted there 3 times and got no response. Never.

2- “kundenzufriedenheit[at]cyberport.de” email which you see they post below people’s negative comments is again, decorative and after a while you will receive an AUTOMATED and GENERATED RESPONSE only!! I know it is hard to believe but this is the truth.

3- Phone support is very basic with answers like: “I don’t know, let’s hope, not sure, let’s see” and generic corporate responses exactly like their customer satisfaction email.

Delivered products: computer case was severely damaged and full of scratches. It is even deformed and the door cannot be fixed in its place. It seems like DPD has thrown it multiple times during the delivery. A couple of smaller boxes were also deformed but since there’s no other delivery option on their website to choose from, you HAVE TO use the awful DPD service which is as bad as their shop.

Since I still don’t have the disks, I cannot assemble my new computer and components are of no use for me. This is while their guarantee and testing date is passing and I am still waiting for the disks to arrive!

This shop doesn’t care at all and is not reliable. You must be very careful and avoid ordering anything from there because once you place the order, it is in God’s hands to be delivered. I will file a legal complaint for their extremely rude and careless customer care. Worse online shopping experience ever!

The order eventually arrived, but it was hard to track as the order was split into 2 parcels and the status was 'delivered' even though we were still waiting for the second half. I called the support twice but had a wait of more than 30min. Was a stressful process but the order finally arrived and the order is now complete.

After a lengthy back and forth Cyberport finally helped to solve the issue so here is a 3 star review to help against the previous 1 star review I gave them. It should not have taken months to solve the issue but at least they eventually got around to it.

Product was marked as immediately available. I booked and paid express delivery, expecting that I should have it in my hands max. 24 hours later (I live in a big city, not too far from their storage facility), but I learned that they handed it to the logistics provider as standard delivery. Also, AFTER ordering I received an email how difficult everything is because of Covid and that there are major delays in everything. They also said they have no insight where the delivery after I ordered, all outsourced, and pushed all questions to the logistics firm. The logistics provider received the 'express' information from Cyberport nearly 24 hours after ordering. 36 ours after ordering, the logistics firm told me they don't know when the product will arrive, I should keep checking their website. Close to the weekend, I now expect delivery 4-5 days after ordering. When I asked whether the process can be stopped and that I instead go to a store for pickup they said this is not possible.

Today my Dell All in One pc arrived.
The Display was already damaged. So i Tool the phone and called the service. Although I have the right to send it back without any comments within a 14 day period, the customer support told me that they don't take it back unless I send them pictures of the damaged display. I was not very satisfied with this, but I decided to take the pictures and send them. After a few minutes I received an automaticall Email. It said it will take approximately 1 week to check the pictures and when the check is done they will send me the retour paper.
I have never heard of something similar.
Cyber port I think I will not order again.
Sincerely
A.K.

Update 8 days later: The broken TV has been picked up, and still no news regarding a replacement. This leaves me back to where I've been for the last 21 days. I have no TV, Cyberport has my money, and I'm using way too much energy on customer support trying to end the nightmare that is dealing with Cyberport.
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This is the second time I've been displeased with an order from Cyberport.

11 days ago, I ordered a decently sized TV. Despite living close to Cyberport, we decided to pay 80 EUR shipping (Which I found rather a high fee), as we don't have a car, and the apartment doesn't have a fitting lift.

We called delivery agent on Monday to arrange the handover. We agreed on a delivery between 9 and 14 on Tuesday. This would be perfect, and we made sure that both me and my girlfriend were home at this point in time.
My girlfriend rescheduled an important doctors-meeting to 14:45, to ensure that nothing would go wrong, and we were two people home at the time.

However, at 14:20 - 20 minutes after the latest agreed upon time - there was still no delivery, and she had to leave.
14:40 the TV was finally delivered, by an older looking gentleman, that wasn't capable of carrying the goods himself.
So I went out to help him carry it (Parked decently far from the door).
As soon as it was delivered to the doorstep - Still two floors from where it was ordered to - he left; leaving me to struggle with it alone.

HOWEVER, the thing that outraged me the most, was how badly mangled the package was. Despite "Vorsichtig Behandlen" being plastered on the package, it is dirty, badly dinged, and even missing one of the plastics holding the tv in place, and ensuring safe transport.
After 40 minutes of struggling, with the help from some kind neighbours, I finally got up to the apartment.

A few hours later, my girlfriend finally got home, and we were excited to unpack the television.
This excitement quickly turned to horror, as we removed the outer shell.
We immediately noticed that the main ding in front was gone all the way through, even through the innermost piece of cardboard, and to the screen.
However, as the monitor didn't seem to be scathed of this, we carefully assembled the rest.
Not until we turned it on, we saw that the entire picture was broken, and the inside of the screen was cracked.

I took a bunch of photos of this and sent it to customer service. They aim to reply within a week; which needless to say is unacceptable, after already having waited 12 days.
So I tried calling them, but the customer Service couldn't speak english. Got by with broken german, that my only course of action, was to wait and see if they will reply my email.

As it currently stands, we have a big, heavy, and expensive, piece of garbage taking up space in our apartment. Furthermore, Even after having sent 5 email, and a long phone-conversation, I'm non-the-wiser on how this can be resolved.

horrible. Do not do business with them. They will rip you off.

1 Star is still too much.
We picked out the products, only because you said 'sofort Lieferbar'. But now it says, 'Liefertermin unbestimmt'. What the heck is that???????
What we can do is just sit and waiting??? Wonderful. Too typical german.

The item was returned unrepaired/not replaced.

If you are planning to buy an Apple product, especially a Macbook Pro or high end computer - I strongly advise you to pay the few hundred extra euros and purchase from Apple itself.

I purchased a 16" 16gb Macbook Pro and after 6 months of owning it, it will barely run basic video editing programs that don't even require that much RAM.

I've troubleshooted it with several colleagues and every single person thinks the laptop is faulty.

Yet of course, Cyberport didn't offer to look at this - they were extremely unhelpful on the phone and simply stated they can't refund it.

Don't shop here.
The staff are rude, both in store and on the telephone.

P.S - Please don't reply to this review 'Manuel' - everyone can see that you send the same automated reply to everybody, lol.

I had my doubts when ordering an expensive laptop, but i had a great experience when dealing with the Cyberport customer service.

I ordered my laptop and within a week the product arrived just in time. However the laptop screen was malfunctioning so i have requested for a refund. They even answered my messages in the weekend what the process is for refunding back the item.

I shipped the item back the next day (Saturday). The item was delivered on Wednesday and Thursday i got my money back. It was super easy and friendly.

I will definitely go back to order some stuffs.

"I am not a fake customer and i am not payed to do this review".

Cyberport Team deserve some thumbs up.