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Rated 1 out of 5 stars

Money grabs clear and simple. Originally purchase Insider Pro as a founding member, promised lifetime access for $50/year after. Then all a sudden they flip the table and charge $999/year for the same... See more

Rated 1 out of 5 stars

Cybrary member since 2016 From being the best platform for free cyber security resources. Cybrary has become a disgusting website where every course has a paid chapter to make you pay. certificates... See more

Rated 5 out of 5 stars

Cybrary is solely responsible for my passing the CompTIA A+ exam and is the reason I am going into my Net+ with confidence. I have learned a great deal through virtual labs, practice tests, recorded l... See more

Rated 4 out of 5 stars

Cybrary offers great courses and member support. The career tracks are more thorough than learning on the job! I do wish course transcripts and subtitles were available. The publication dates fo... See more

Company details

  1. Computer Training School

Information provided by various external sources

Cybrary is the world's #1 cybersecurity and IT workforce development platform. Its ecosystem of people, companies, content, and technologies converge to create an ever-growing catalog of online courses and experiential tools that provide IT and cybersecurity learning opportunities to anyone, anywhere, anytime.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

154 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Wont let me log in. Doesnt even allow new accounts.

Honestly I dont know what their problem is. I have been studying on this platform for years. Why cant they just have brain one to recognise my password and login details when they are given it every time I enter like how it always was in the past. Now if I want to access any of the particular IT videos that I was looking at on their site I have to rely on that crock of seething that is youtube. They give me an option to reset my password. I click yes. What does work out as dont get me started. After so many attempts at asking for the particular necessary email to the blooming password option doesnt even arrive so much as ever and in that case just what in the heck all in all was any of the whole process for to begin with inherently and in general.

September 8, 2021
Unprompted review
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Reply from Cybrary

Hi Danny. I'm sorry for your experience on our platform. Please email support@cybrary.it for immediate assistance.

Thanks

LeRoy M.

Rated 5 out of 5 stars

The experience was great

The experience was great, I managed to learn exactly what I was looking to learn and will be back for new topics.

August 20, 2021
Unprompted review
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Reply from Cybrary

Hi Elvis. Thanks so much for the great feedback. Please share your experience with friends and family. Have a great day!!

Rated 5 out of 5 stars

love it its easy for beginners

August 11, 2021
Unprompted review
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Reply from Cybrary

Matthew, that is wonderful to hear that you are enjoying our platform! Do not hesitate to reach out to support@cybrary.it if you need anything!

Rated 1 out of 5 stars

Customer service is joke

I never sign up for their service, yet somehow I got a charge for it. Contact their customer service, since I'm over the trial period; there is nothing they can do at their end. They suggest I change my username & password so it won't happen again. It's not like I sign up for monthly that would be so easy. I happen to sign up for a year's worth of their supposed program without knowing about it. Recommend for those who consider learning Cybersecurity don't enroll here. It is not the program that I'm worried about, the service & attitude of the people is what discourages here

July 28, 2021
Unprompted review
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Reply from Cybrary

Hi Giang! I sincerely apologize for the experience you have had on our platform. I see that you are working with one of our Customer Experience Associates to resolve the issue. We are working diligently to initiate the refund for you and will continue to work with you via your open Support Ticket.

We sincerely appreciate your understanding.

Rated 1 out of 5 stars

Cybrary just renewed my subscription of…

Cybrary just renewed my subscription of $270 without any heads-up. Very bad and deceitful practice. Even Hbomax sends you an email a week in advance letting you know that you will get charged again. This should be illegal.

When I called their phone number listed with my credit card account, it was answered by some random guy who gave me the correct number. There was no way to talk to anyone. Even though the platform is good, without customer service, it's crap. I will stop directing my students to this platform.

July 21, 2021
Unprompted review
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Reply from Cybrary

Hi Jumoke, I sincerely apologize for the confusion!

At Cybrary, we are a subscription based service similar to platforms like Amazon or Netflix. As such, when you subscribed to become a Cybrary Insider Pro, you agreed to a recurring subscription that bills the subscriber automatically.

That said, we initiated a full refund on July 21, 2021. I hope that you might consider re-joining the platform in the future. Of course, if you have any follow up questions or feedback please let us know here or via support@cybrary.it

Rated 1 out of 5 stars

Great videos but terrible customer…

Great videos but terrible customer service.
No way to speak to a person.
TERRIBLE EXPERIENCE.

June 9, 2021
Unprompted review
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Reply from Cybrary

Hi there! I sincerely apologize for the experience that you had on our platform.

We made sure to respond to your inquiry via email in May and have yet to hear back from you. If you would like to speak to a Support Agent in real time, we are accessible via Live Chat Monday through Friday between the hours of 10am - 4pm EST. Of course, do not hesitate to reach out to us via support@cybrary.it as we are always looking to provide assistance and/or to receive feedback on ways to improve!

Rated 4 out of 5 stars

My Cybrary Experience.

Cybrary is the best learning platform I've ever experienced. Well documented and work relevant courses, not to mention the valuable and depth of information provided.

June 3, 2021
Unprompted review
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Reply from Cybrary

Hi. Thanks for your feedback. We're glad that you've had a great experience on our platform. Please share your experiences with your friends and co-workers! Have a great week!!

Rated 5 out of 5 stars

Only one word

Only one word , awesome 👌 👏

May 11, 2021
Unprompted review
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Reply from Cybrary

Awesome to hear!! Thanks so much for the positive feedback!! Please share your experiences with friends/co-workers!! Have a great day!

Rated 2 out of 5 stars

Experience with Net+ and Fundamentals of IT

This is from experience with the very basic courses and the Net+. The Net+ has undergone a dramatic change from different instructors and course completion time (something like 30+ hours to only 8). I'm not sure how 8 hours covers an entire exam, especially with the new course leaving you read the same slides for what feels like 3-5 min each. The new audio is dubbed by someone who isn't the instructor and has quite a few audio distractions in the background.
While the previous course instructor was slightly new to teaching and still used a whiteboard, he at least had more content.
I don't think I will use Cybrary for additional certs, seeing how good the free options are.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great platform folks

Great platform folks! Most of the instructors are competent both at their field and as far as teaching. Labs are simple yet effective and to the point. Cybrary does a great job both at getting you ready for all the certifications you might wanna take, and at giving you useful skills.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

It has been a really good experience

It has been a really good experience, learning on the platform especially in the labs. It does make it easy when I don't understand the video. I would suggest more video examples from the same theme. Thank you

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

Well done courses

So far so good. Courses are relevant and hold my attention. Some are quite long but they are broken up and are of different subjects so it is not to monotonous.
I would recommend the pro subscription for access.

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Cybrary auto renewed my subscription…

Cybrary auto renewed my subscription without even notifying and my account is now overdrawn and i am getting bank charges !!!!

I contacted them and the customer service was shocking and now eventually i will get a refund AFTER 7 DAYS???!!!!!

Stay away from this nonsense as they just want every penny they can get off you !! Go to Pluralsight or linkedin learning !!!!!!!!

March 25, 2021
Unprompted review
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Reply from Cybrary

Joe - We're sorry about your inconvenience. Please contact our support team as soon as possible so we can help at support@cybrary.it. Thanks.

Rated 5 out of 5 stars

In demand skills gained through hands-on labs

Over the past several weeks, as I've begun to really focus on my Cybrary Career Path as a Soc Analyst, I have gained so much real world skills that I know are currently in demand by employers; and the career path has increased my knowledge and boosted my confidence in my pursuit to becoming an entry-level SOC Analyst.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Cybrary is an Excellent Learning Experience!

Cybrary is excellent, having been around Cybrary since 2016 I have watched it grow. It offers a diverse collection of course across the IT spectrum. With classes, practice tests and labs, you have the resources to excel and grow at all levels from beginner to seasoned Pro.

March 24, 2021
Unprompted review
Rated 4 out of 5 stars

My Review

I like the structured format with how Cybrary made on its career paths. I just hope there would be more practice-labs but still this online platform kept me company while on a Job Hunting Process.

Looking forward to more surprises with Cybrary and the entire team.

Cheers!

March 13, 2021
Unprompted review
Rated 2 out of 5 stars

Content is great but support and…

Content is great but support and customer service leaves a lot to be desired. They charge an automatic annual fee which was not agreed to and do not have any customer service or online method to request a refund. I've cancelled my membership but have not been able to recoup the funds taken out of my account without my consent.

March 2, 2021
Unprompted review

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