Cycle RevolutionReviews 

1,328
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... See more

Rated 5 out of 5 stars

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... See more

Rated 5 out of 5 stars

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... See more

Rated 5 out of 5 stars

Helped by Luke to buy an upgraded road bike. Genuinely the most knowledgeable, friendly and patient bloke! Had fantastic service and would highly recommend for anyone looking for advice/fittings for f... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store
  5. Road Cycling
  6. Sporting Goods Store

Written by the company

At Cycle Revolution, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with Cycle Revolution means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, Cycle Revolution is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,328)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just bought an Amflow pro carbon both…

Just bought an Amflow pro carbon both Alex and Josh were very knowledgeable and were able to answer all the questions that I asked
The sales process was pressure free making the decision process easier for me
Once decision was made the whole process to bike collection was very smooth and effortless
Wow what a bike the advancement in technology is just amazing
Keep up the good work

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service

Recently we were looking to buy our first two E bikes and went to cycle revolution in Norwich. We talked through our requirements with Csaba who was great, he walked us through different options outlining the benefits and aligning which ones would match best with us. We had decided on two E bikes but due to medical advice I cancelled my order. Csaba was understanding and cycle revolution paid back my holding deposit in days. Sometimes the quality of a company is not only measured on their successes but also on when things don't work out, Csaba and Cycle revolution have been exceptional in all aspects.

Thanks Csaba
Terry & Tracey

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff

The guys at Cycle Revolution Ipswich really took their time to explain the pros and cons of the bikes in my price range. They know their stuff and will ship there again. Highly recommend

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Service for my 13 year old bike

Booked my 13 year old bike in for a long overdue service at the Colchester branch. They were professional the whole way through, kept me updated and worked hard to bring my costs down. I now have a bike that feels like new (minus the paint job obviously 😜) and will hopefully last me another 10+ years! Thank you!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and super staff

Took two bikes in for their first service, only had them 14 years, oops, these people were absolutely brilliant, talked me through what they would do and what might be needed, when they had the bikes they called me to discuss what was actually needed and how much it would cost. They did an amazing job the bikes are like new again and the price was as quoted, not a penny more. I would definitely tell any one to take your bike here for all your needs, nothing is too much trouble and everyone was so friendly. A huge thanks to everyone there, we will be back for all our cycle needs.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Just had my e-bike serviced—same-day turnaround…

Just had my e-bike serviced—same-day turnaround—and they also helped resolve an issue with the app not unlocking the bike (turned out it just needed to be reinstalled).

I always take my bikes here after a problem with another shop, thats now closed

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute Joke

Absolute Joke. Ordered Giant Talon E 29er online on 28th May with website stating Immediate Collection available at Ipswich branch between 9am and 5:30pm. Booked a day off for 30th May to collect awaiting a response from the guys as per their email. Chased on 29th May PM losing the will trying to speak to someone. Eventually got through to the workshop who stated it's not immediate collection for the model I wanted and earliest would be Saturday 31st May. Then passed on to Matt giving me a life story on the bike needs to be built, charged up and converted before being ready. Total waste of my time and days holiday. Cancelled the order in the end as wanted the bike Friday early afternoon at the latest. Now website has been updated with earliest collection would be 6th June if I purchased the bike again. Didn't even get a apology or offer of an alternative to keep my business. First time I've dealt with this company and probably the last time.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Cycle Service

Incredible Cycle Service!
Had a 22 year old Giant road bike serviced at Cycle Revolution. Couldn't believe how good a job they did. It looked like it did the day we bought it back in 2003. OK, so we did decide to purchase a new chain and tyres. but the crankset and cogs were like new and it runs really smoothly. Really impressed. The staff were superb in terms of advice and keeping us updated. Highly recommended for Cycle servicing.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Expert Help

Answered all my questions. Explained all the options and gave me suggestions as to which electric bike was suitable. They changed the tyres and put sealant in the inner tubes to help prevent punctures. Thankyou John and Luke for all your help.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

On Friday I got a puncture part way…

On Friday I got a puncture part way through a whole day ride around Norwich and I didn't have my tubeless plugs/bacon strips with me! I realised that the CR shop was a 2 minute walk away so went in to ask for help.
Wow what a welcome! The team were able to get me back on my way within 40 minutes having replaced my tyre.
The store team were an absolute credit to CR and if they are a reflection of the wider company, I won't be shopping anywhere else.
The two team members who helped me couldn't have been nicer and couldn't have assisted me more, they even offered to top up my water bottle....what fantastic customer care.
I wish all retail experiences could be this good.
Thanks CR team!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience buying a new…

Had a great experience buying a new ladies bike with the help and guidance of James. Needed help editing the choice down to suit our budget and end use which James did as well as highlighting the benefits of each model. The whole process took less than 30 minutes and we were able to leave the shop with the bike. It seems very few shops offer this service. Really easy purchase . Happy customers!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent prices, delivery times and customer service.

I wanted a pair of Favero Assioma Pro MX-2 pedals and Cycle Revolution were one of the cheapest sites on the internet.
There were no hidden extra charges and the estimated delivery time of 19 days was acceptable. The pedals arrived within 6 days which was a huge, and unexpected, bonus.
I did have a security issue with my card supplier which was also cleared up within a few minutes.
I would highly recommend Cycle Revolution and I will definitely be using them again in future.

April 24, 2025
Rated 5 out of 5 stars

Very knowledgable

Very knowledgable, honest, helpful and understanding of budget versus quality requirements. Never felt like I was being ‘sold’ the bike or pushed to buy more expensive equipment. Have used Cycle Revolution before for servicing and always very good. Great to support local businesses where you feel like a valued Customer. Highly recommended, trusted views and will use to service existing and new bike going forward.

May 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look