Cycle Revolution Reviews 

1,328
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... See more

Rated 5 out of 5 stars

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... See more

Rated 5 out of 5 stars

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... See more

Rated 5 out of 5 stars

Helped by Luke to buy an upgraded road bike. Genuinely the most knowledgeable, friendly and patient bloke! Had fantastic service and would highly recommend for anyone looking for advice/fittings for f... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store
  5. Road Cycling
  6. Sporting Goods Store

Written by the company

At Cycle Revolution, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with Cycle Revolution means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, Cycle Revolution is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,328)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Served by vey knowledgable and friendly people, who were willing to help and go the extra step. Would always recommend!

January 4, 2025
Unprompted review
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Reply from Cycle Revolution

Thanks, Ross, we love to hear this! We really appreciate when our customers recommend us to others too, so thanks again for taking the time to leave us a review.

Rated 5 out of 5 stars

Ordered online on Monday

Ordered online on Monday. Delivered 24 hours later. Great service at a competitive price. Would highly recommend.

December 23, 2024
Cycle Revolution logo

Reply from Cycle Revolution

Thanks, John! We hope you enjoy your order and look forward to serving you again in the future.

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service. Really helpful in offering solutions to changes that I wanted to make to the bike before it was sent out to me.

December 17, 2024
Unprompted review
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Reply from Cycle Revolution

Thanks for your review, Leah! As cyclists ourselves, we're always happy to make changes to suit your needs for how you ride. We hope to serve you again in the future!

Rated 1 out of 5 stars

I appreciate it was Christmas and new…

I appreciate it was Christmas and new year but having ordered on the 20th of December to still not have the helmet by the 3rd of January is very poor. Appears it's still not been dispatched.

December 20, 2024
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Reply from Cycle Revolution

We're sorry to hear about the delayed release of your order, Ritchie. One of our customer service agents will contact you to provide further information, alongside when you should receive your order. We hope you can take the time to amend your review if we provide an amicable solution for you.

Rated 5 out of 5 stars

Very nice people

Very nice people, Helpful and insightful, but I am still not past it and needing an electric bike (Yet) lol

December 20, 2024
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Reply from Cycle Revolution

Thanks, Peter. Electric bikes aren't just reserved for those as self-proclaimed past it, but we appreciate you popping into our store to discuss your options! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Bottom bracket

Bottom bracket ordered 30/12/24 using standard delivery option and it arrived the following morning!!!!

December 31, 2024
Unprompted review
Cycle Revolution logo

Reply from Cycle Revolution

Thanks for taking the time to review us Andreas. We appreciate your kind words and are glad you were happy with our service!

Rated 5 out of 5 stars

Awesome bike, excellent service!

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect condition, fully assembled which is great. the best bike shop experience I've had, highly recommend. Thanks!

November 30, 2024
Unprompted review
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Reply from Cycle Revolution

Hey Alex, this is fantastic to hear and we appreciate taking the time to share your experience of our services. We hope you enjoy riding the Moterra Neo out on the trails, and if you ever need more help or advice, Alex or Josh in-store will be on hand to assist!

Rated 5 out of 5 stars

My first visit

My first visit, professional & friendly service, reasonably priced too.. Will definitely use these guys again, highly recommended ⭐️⭐️⭐️⭐️⭐️

December 16, 2024
Unprompted review
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Reply from Cycle Revolution

Thanks for the positive review, Gary! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Cheap Quoc Mono II cycling shoes

I bought a pair of Quoc Mono II cycling shoes which were the cheapest price on the internet. I have another pair of Quoc shoes so I was confident about the sizing. There was s slight issue with dispatch but Dano sorted this out promptly when I rang. The shoes arrived the next day by Fed Express and were well packaged.
Thank you

December 7, 2024
Unprompted review
Cycle Revolution logo

Reply from Cycle Revolution

We're glad to hear you're chuffed with your Quoc shoes, Richard! Thanks for taking the time to drop us a review, and we're always on hand for anything else you need in the future.

Rated 5 out of 5 stars

Excellent service

Right from the beginning we enjoyed the helpful professionalism and friendly service when choosing our bicycles from the Colchester cycle Revolution store.
After less than one week of purchasing the bicycle I had to go back due to an accident to get the bicycle derailleur fixed. We arrived quite late in the afternoon. The skill and dedication to get the bicycle working again was first class. John was assisted by his colleague Tom on this day. Parts needed to be replaced including cable and derailleur hanger. John continuously testing and tweaking to get the bicycle changing gears smoothly as possible. They could have sent us away as it was getting late but wanted to achieve the task so that we didn't need to come back at a later date. Excellent service. Thank you guys.

December 11, 2024
Unprompted review
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Reply from Cycle Revolution

It is always great to hear that we're providing the best possible service, so thank you for taking the time to share your review. As passionate cyclists themselves, John and Tom know the importance of getting a bike back on the road as soon as possible. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Amazing work carried out by Joshua over…

Amazing work carried out by Joshua over at kinetic revolution Colchester. Great customer service

December 6, 2024
Unprompted review
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Reply from Cycle Revolution

Cheers, Lee! Josh was stoked you took the time to drop a review, so we really appreciate that. We hope to see you again when you next need us!

Rated 5 out of 5 stars

Lovely customer service

I recently placed a small order of stocking filler bits. I wanted to use a local company. I'm glad I did because they reached out when an item was out of stock with a variety of options. The communication was great and nothing was too much trouble. It definieitly pays to support local businesses. Thank you

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

I recently purchased a Giant Revolt Advanced 3 and I cannot speak highly enough of the service I received from Cycle Revolution. Initial dealings were with Justin, but the demo and sale was handled by Matt. Everything was outstanding and the bike was turned out in an exemplary fashion.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Amazing deal on a new bike, still can’t believe I’ve got it at such a great price! Really helpful customer service too. Any questions were answered quickly and thoroughly.
We had an issue with the shipping company but Cycle Revolution sorted it out same day and sent the bike to me off their own backs instead.
Couldn’t recommend more! Will definitely be coming back. Thanks for the dream bike!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brill company

Helpful, easy people to deal with. From start to finish communication was top notch. Outstanding service. Highly recommend. Will definitely be using again.

October 4, 2024
Unprompted review

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