CycleStreet Reviews 

160
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rang yesterday, bike in at 8.45 today all work done and ready for 2pm, really friendly fellas and great service, would highly reccommend.

Rated 5 out of 5 stars

Jon n the team really look after you nothing is 2 much trouble great service speedy repairs but would advise booking 2 get a slot as they get busy. They will always keep u up 2 date with repairs plus... See more

Rated 5 out of 5 stars

Good non rushed assessment of what we wanted from purchased bikes as first stage. Opportunity to try out in carpark more than 1 bike. Time to go away and reflect. Good experience then of ordering chos... See more

Company replied

Rated 5 out of 5 stars

Since we bought our bikes in summer 2020, Cycle Street have been most helpful in keeping us on the road. Even earlier in the year when, because of an orthopaedic problem, one of us needed shorter cran... See more

Company replied

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Parking Lot for Bicycles
  4. Sporting Goods Store

Written by the company

What's in-store @ CycleStreet York? Electric Bikes, Bikes, Bits, clothing and repairs - thats what we do, and we do it well! Our hand picked range covers most budgets across most sectors, and its growing daily. We are experts with Electric bikes, we focus on quality rather than price, specialising in Bosch and E-Bike Motion particularly. Our brand choice is focussed, and chosen for each brands merit. Scott, Bergamont & Orbea lead the main charge, with Cinelli and GT covering the gaps, whilst Children's bikes are expertly covered by Frog's innovative lightweight range. Setup in 2010, we are the only inner city store with off street parking! We are all enthusiasts, we all ride daily, most of us race albeit we wont be challenging the Brownlee brothers just yet! So, See you soon


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(160)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were looking for a new bike for our…

We were looking for a new bike for our 10 year old-it’s a birthday surprise so we couldn’t try her on it for size and it is only her second new bike (the downside of having 2 older sisters!) so it’s a special one for her.
John was amazingly helpful….he told me which measurements to get from both her and her current bike so that we could be as confident as possible that it will be the right size, and we now have a beautiful new one hiding in the garage for the big day.
I am super confident that if it isn’t a perfect fit then John and his team will make it so, and it’s great to buy local 😊

March 18, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Great to hear we hit the spot! First new bike is always a special one!! thank you

Rated 5 out of 5 stars

Excellent service

I needed my bike fixed quickly and Cyclestreet did it in a day! Superb service and a job very well done at a reasonable price.
Very pleased customer

March 18, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Our pleasure Patricia! thank you

Rated 5 out of 5 stars

Great service - recommend

Great service - welcoming, knowledgeable, efficient, reasonable price.

March 9, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thanks very much for this brief but succinct review. Great to know we are hitting the spot!

Rated 5 out of 5 stars

I think this is probably the best bike…

I think this is probably the best bike shop in York, the level of service and quality of their work is excellent and most important of all if you have a subsequent problem they sort you out with no questions asked, it’s just come right back and we will fix it! That’s customer service at it best. These guys really walk the walk, not take your money and forget you ever visited. Give them a try, you won’t be disappointed.

March 4, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Wow, what a review! Thanks very much Jon, we are truely thankful!

Rated 4 out of 5 stars

These guys are on it!

No fuss and attentive service - great comms via text - total bike service and replacement of worn parts. Super helpful - MTB and Road Bike sorted !

February 27, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

thanks for the fabulous review, what do we have to do in order to get that illusive 5th star though?

Rated 5 out of 5 stars

New bike!

Honest, excellent advice about replacing my old bike which had sadly become uneconomic to repair. The replacement that was recommended to me by Jon is ideally suited for me & the cycling I do. The rest of the team were great getting the new bike set up exactly as I needed it too. Thanks!

January 27, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Fabulous to hear the new bike is living up to your needs! thanks Penny

Rated 5 out of 5 stars

Great company to deal with.

I have bought two Bergamont cycles from cycle street. Great company to deal with, thanks to Jon, Joe and Ben for their constant comunication and delivery updates during the purchase of my e bike. I would recommend to anyone, very happy.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great bike shop

Great bike shop. Struggled to find the Garmin mount that I needed. They had it in stock, great price and speedy postage. Definitely shop again and recommend.

January 9, 2023
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thanks Russ - great to hear we hit the spot again!!

Rated 5 out of 5 stars

Good non rushed assessment of what we…

Good non rushed assessment of what we wanted from purchased bikes as first stage. Opportunity to try out in carpark more than 1 bike. Time to go away and reflect. Good experience then of ordering chosen bikes and on collection day help & advice, re using the bikes, saddle height, loading onto tow bar etc. Have since used the bikes on the terrain we wanted to access and they’ve been perfect.

October 4, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Fabulous - great to hear that the bikes hit the spot! Thank you

Rated 5 out of 5 stars

Good customer service

I saw a very helpful member of staff and there was good communication during the puchasing process (bike2work scheme).

November 11, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thank you Kurt!

Rated 5 out of 5 stars

honest friendly reliable and expert

I've used Cycle Street numerous times and they've rescued by temperamental VanMoof on many occasions. They are completely honest, always being straight on what can and can't, should and shouldn't be done with a bike - with fair prices for necessary work and sometimes nothing at all for tweaks and advice. I've never had an issue with any of the jobs they've done and they are a friendly lot and patient with my almost complete lack of knowledge. I can't recommend them highly enough.

October 27, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Great to hear Steven, everyone loves a challenge and the VanMoof certainly delivers! Cheers

Rated 5 out of 5 stars

Great service

Dropped my bike off for a full service, and they text me a few hours later to say it was ready for collection.
I'm really pleased with the service. Thank you.

October 15, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thank you Caroline, glad to hear we hit the spot!

Rated 5 out of 5 stars

Great and speedy customer service

Great experience getting a mini service for my Road bike at Cycle Street. Done in a day and on a day that worked for me. Excellent and friendly service and very pleased with the result.

October 14, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thanks Kate, great feedback

Rated 5 out of 5 stars

CycleStreet is just a great bike shop!

CycleStreet is just a great bike shop!
I have had my bikes repaired there for many years and have always had a great job done at a reasonable price.
I have just bought a new bike from them and when I went into the shop they had the perfect bike for me.
Jon, the owner, is very friendly and knowledgeable about what he sells.

October 4, 2022
Unprompted review
CycleStreet logo

Reply from CycleStreet

Russell, - excellent feedback, thank you very much, Jon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look